Pinch A Penny Pool Patio Spa

This franchise location of an otherwise good brand, Pinch-​a-​Penny, is disappointing and disorganized. I had bought my parents a green egg grill from these same folks who later sold us among other replacement parts the wrong size gasket.
When attempting to resolve with Doug and Tom at the store, Doug walked away and Tom scolded my mom for having not read the size on the packaging the first time. My mom is the easiest, most reasonable customer on the planet. and really likes to avoid jerks.
Congratulations Tom and Doug on tarnishing the Pinch-​a-​Penny brand and bullying my mom over a $ 20 gasket. Hope you feel good demeaning my mom and losing a customer.
There’s a nearby Home Depot with a pool section and Lowe’s Home Improvement store less than 5 minutes away and worth the drive to avoid this Pinch-​a-​Penny store.

The last time I had anything to do with a pool was waaay back when I was living in Sacramento, Ca. My family had a Doughboy swimming pool. the above ground kind that the neighborhood kids loved to come over to swim in. It was quite a tedious job checking the filter, skimming, vacuuming and such but I learned a lot about acidity levels, chlorine and general pool maintenance.
Flash forward to now where I found myself calling Pinch A Penny when I couldn’t ‘re-​prime’ the pump. It was working good a few weeks back but the motor sounded like it was laboring and no water was circulating. I called them up and followed their directions to a T but no luck.
So they sent out their guy who arrived an hour before our appointment (a good thing since it became stormy) and he quickly surmised the pump motor needed to be replaced. Perhaps a star off because they don’t carry the type of pump (made in Canada) and because he suggested buying a new pump for between $ 500-​$ 600.
He DID suggest going on Craigslist to see what was available and have found several options for $ 100-​$ 150.
The guy was very knowledgeable and down to earth. He suggested a major chlorine shock treatment for the time being which might be a short-​term solution.
I do miss my doughboy though. those were simpler times…