Love’s Heating and Air

The summary:
— They have a deceitful secretary, who lied in order to charge $ 155 versus a $ 95 service fee.
— A tech who apparently is in the business of selling a $ 350 part (capacitor) for $ 207 because he is hooking you up… with a part that did not come out of a box with no confirmation that it was new. I called the next day and Brett or Bill, the service manager confirmed that their work and I guess parts are covered for one year after service, so at least there was one positive. Not that I will be calling them back even if the same part fails.
— A confrontational Manager (Brett or Bill is his name) who has the slightest clue of issue resolution
— If you know what is good for you. you would avoid this company. Please see the details below.
Details:
I called Love at 3:23pm on 6÷10÷2015 and a lady called Laura (the secretary) answered. I asked if a technician could make it out ASAP because i didn’t want to sleep in the heat that night, she said her techs were busy but would probably be available after hours, which will incur a night rate of $ 155 versus the regular rate of $ 95. So I said I will rather not pay for a night rate so I will call around. Six minutes later (3:29pm), while I was about dialing the next company, she calls back saying that her tech would be able to make it before the night rate kicks in. So I agree to work with them. Come 4pm, no call, I wait a long time and he finally calls at exactly 7:10pm saying he was outside. It takes him less than 5 minutes to figure out that the capacitor died on the outside unit. So he goes to check his car for a capacitor. I ask him to confirm that i won’t be charged the night rate. He goes back and spends about 20 minutes on a call, and comes back to say that they could not reach Laura but they would charge me the night rate and tomorrow we can square everything out and a refund will be given if my story was true. He installs the capacitor, which looks like a used one, he says we normally charge $ 350 for the capacitor but I am giving it to you for $ 207 (this alone resounds bad business and projects stupidity onto the customer because you expect me to believe that you are in the business of making losses) anyways, I end up paying $ 155 + $ 207 for the whole encounter that night.
I call the next morning (today), and speak to the service manager, who knew who I was right away and chose not to get Laura on the call, but goes to talk to her and comes back saying that she said that I agreed to the night rate last night rate. I remind him that she called me back, not the other way around. I ask to speak to Laura, since she is lying and I want to get her exact recollection of our conversation and he says he would not put her on the call, he starts getting confrontational, and I ask the simple question of whether i will be getting the refund, he clearly states that it won’t be happening, and proceeds to want to set me straight, at this point there was nothing else to talk about.