Catalina Pool Builders Llc

See our May 26, 2015 review. After posting same, I received a call from the owner, wanting to know what he could do to rectify the situation (after not hearing from him for a year). I advised he could pay us for the costs of having to re-​plaster our pool. That was the last we heard from him until today when we get a letter dated 12/​31/​2015 indicating we have a $ 1900 balance! This is despite the fact that we paid every bill on time and in full, not to mention that we have never been presented with a bill by this company before having a collection agency contact us. Unbelievable.

Catalina pool builders came out to our house in April 2015. Pete our salesman was amazing and guided us through the entire project. The construction was flawless and our pool opened in early June. The pool has been great and it is the best purchase we could have made. We could not have had this without the great people at Catalina pool builders, Pete, Leland, mariann, Stacey, thank you!!!
If you are deciding about getting a pool, go with Catalina pool builders, you will not be disappointed.
Thank you
Jeff g

We were not sure about Catalina Pools while shopping for a pool contractor. We read several nightmarish reviews but thought we would at least give them a call. I talked to them about the poor reviews and they told me that several management areas have been revamp and retooled. We really liked Pete our salesman. We had a challenging site based on our lot and the permitting process but he marched on and quickly solved all of those issues. So we decided to go with Catalina. I truly can’t say enough about how happy we were with the process. Every phone call and email was returned promptly and they made us feel like we were a true priority for their company. We were told by several pool companies that it would be between 4 and 6 weeks for the pool to be completed. I know that thinks happen in construction so I was ready for an 8 week process. Well after we gave the ok to start work they broke ground two days later and 26 days after that we were filling our new pool with water.
Everyone from Josh, the construction manager, ALL the subcontractors, and even the phone staff have shown us excellent customer service and have been very personable. I have told a few of my friends who are thinking about building a pool to use Catalina. I tell them that they had a great price, great people and excellent project management! I am so enthusiastic about this company I am willing to put my phone number out in the world so anyone can call me as a reference. My number is 443.775.1918

HUGE RED FLAG
Found this company through a local Annapolis «Best of» compilation. I just needed a simple quote for possible re-​plastering and other basic pool maintenance procedures. You should be warned that a «service» company that doesn’t have any integrity in returning your quotes is a RED FLAG. I gave some grace and tried to set up a second request. No reply, dead communications. I’ve had our pool for over 10 years. You must know that dependability is an incredible asset. You don’t want to have a scheduled pool event, and be disappointed by a company with no work ethic.
I actually sensed they were in over their heads the first call, and asked if they were truly prepared to take on new clients. Goes to show what fame from a local magazine can do I guess. I will go with the company that built my pool, and has been faithful with my reasonable requests.

I had called Catalina Pools because I had seen them advertising their pool construction services frequently in local media and boasting their great customer service and cost value. The company sent a designer to my home. I informed him that I had no experience building a pool and needed a run down of all the facets to such a project. I had their ad which showed two pools with a printed cost of $ 32,000 and $ 36,000. I had also seen another of their advertised pool photos with a shape that was more to my taste. The designer informed me that that other pool would cost about $ 120,000. Though he could not really explain the vast difference in the pools.
I asked the designer to develop a plan and a detailed estimate for the pool design that I liked. I wanted to learn about the various components and options to make an educated decision. I invited the designer to walk the property with me as the terrain had a slope. He declined the offer. Instead of creating a design plan and going into details regarding options, he told me that he would design the pool after I had landscapers out and cleared the property for the pool. I was shocked and said I expected the pool contractor to drive the project. The designer told me that the landscaper would be able to figure out where to place the pool. So the designer left without giving me any clear vision as to the various components or options for the pool itself.
I was quite disappointed, but a week later decided to give the company another try, figuring it was a bad day for the designer. I called the office again, explained my dissatisfaction at the first meeting and requested a different designer be appointed who would walk me through the pool process and components. Several days later, I received a call from a man at the company who said he was calling me because I had wanted a new designer. He said he reviewed the other designers notes which stated my property has a hill. He then stated that the other designer said I showed him Catalina advertisements of pools costing $ 36,000. This man clearly had an attitude and every other word was «the other designer», as though he were quizzing me. I stopped him and I told him that I called the company back because I did not like how I was treated by the other designer and wanted someone who would work with me more professionally. He told me he did not want to waste his time if my budget was $ 36,000 and the pool I liked had a base of $ 50,000 according to the old designer, who NEVER went through options or components with me, or even gave me an estimate.
I told the man on the phone that clearly my property showed a potential budget of well over $ 50,000, but that he was absolutely rude and unprofessional talking down to me like he was. I further told him that His time was Not more valuable than was mine, and that I made a huge mistake trying to give Catalina Pools another opportunity!
I would not do business with this company. The original designer seemed displeased that I asked about the pricing in their Catalina ads, like he did not want to do pools for the cost they advertised and did not expect clients to ask about the price differentials. Secondly, the original designer seemed uninterested in giving me the service and detail information I had requested. Finally… to get an absolutely rude, antagonistic and unprofessional call when I voiced my concern and requested a different designer was absolutely unacceptable!