Five Guys Burgers and Fries

As usual, the food is consistent across all locations which is what I love about the franchise.
Unfortunately, service is a challenge at this location. Everyone seems nice enough, but there is an language barrier that makes ordering a little more complicated than it should be. You add the fact that the staff talks amongst themselves (Spanish I believe.) as they are cooking your food. Makes me a little uncomfortable.
I believe this location can be better managed.

Was unable to order here because the cashier didn’t know enough English to answer a question I had. He seemed nice but if I can’t communicate, I can’t order. :-(

Bottom Line: Awesome burgers served by friendly staff but otherwise there isn’t too much to write about.
In general, I like Five Guys. Historically, here is what I have liked about Five Guys:
— Awesome, made to order burgers
— Spicy Cajun fries, also made to order
— Coca-​Cola Freestyle fountain machine (100 different sodas)
— Roasted peanuts while you wait
— Friendly staff
Generally, that was my experience at this location but I found the fries to be disappointing, like they weren’t quite fully cooked. Also, the atmosphere felt very sterile in here to me and I think it’s actually because the restaurant interior is large and cavernous.
My biggest complaint at other Five Guys locations has been ridiculously loud music but I am glad that is not the case here.

Charge for drinks is a rip off. Just next door to McDonalds and save yourself $ 1.00!

always a good burger

Love their burgers and fresh cut fries! You can build your burger and the service is great.

Fastfood burger joint that provides a higher quality burger than most places offer — at least here throughout the DMV. In a world without In-​N-​Out burger, Fat Burger, and White Castle the best quality burger you’ll find is at Five Guys.
This location is no different though the location was dirty throughout the restaurant area, and the bathrooms were no expectations. Customer service felt cold and was not as peppy as other location’s I have visited.
3 Stars — Just do not forget to take advantage of the new «small» size offered .It takes a ton of calories and same from yourself as you cheat on your diet with a large cajun style with old bay and malt vinegar.

The food almost never disappoints and the portions are way beyond generous. So much so that I never order anything but the «little» burger/​cheeseburger and if my wife is with me then we share an order of fries (they literally fill the bag).
This particular joint has one of those cool soda mixing machines by Coca-​Cola where you can mix and combine something like 100 different flavors. I love this but leads to some long lines while people sort through all the options and makes the decision much harder than your average fountain.
My only complaint was more specific to this location’s service. I was only the second customer in the place when I walked in and was greeted with a gruff by someone near the counter who then abruptly turned and bee lined it for the kitchen in the back leaving me alone at the counter. An employee who was standing near that same door looked upset with that employee and slowly sauntered up to the counter a good 45 seconds later to help. They took my order just fine and I happily waited for my food.
They called my number about 10 minutes later and I picked up my hot food but the poor gentleman who ordered prior to me was still waiting. The restaurant had by that time received a few more customers and he waited patiently for his number to be called. Sometimes your special requests or orders can cause them to finish them out of sequence but he was patient. After number 7 was called he did finally walk up and ask about his order at which time the staff looked bewildered asking each other if they had seen or made the order. After about a few moments of confusion they had the nerve to tell the guy they had called his number a while ago and given his food to someone else. They then proceeded to tell him that he should have paid closer attention to the numbers and that it wasn’t their fault. I told the young man on my way out to ask for his money back because there is no way that he should have been treated that way for the staff having given his food away.
This left a bad taste in my mouth after having eaten a delicious burger.