Gamestop

Poor customer service from their manager has caused me to rate this location poorly. I do not really frequent this place but when I wanted to trade a controller in I experienced some of the worst customer service. Not only did the representative not only handle the situation poorly, he passed it off to his manager who basically lied to me about policy — I had a ID that had been renewed online, I had paper documents stating it is valid and legally permissible to use with accompanying documentation, however, the manager felt it was not a valid ID and fought with me because he «would be audited by the police» and they would find that they used what they thought was an expired ID and he could risk his job doing so. OK, I get that there are policies, but to argue with me and basically treat me like a con artist is absurd, unprofessional, and shows a lack of management training — I’ll drive the extra 10 miles now and do any business in Annapolis /​online.
2 stars.

I loved how everything here was very organized and laid out nice and neat. I found the two games I was looking for in a matter of seconds. I’ve never had problems with this particular store. Even when I called in when I lost my receipt for a pre-​ordered game, they are patient and kind over then phone. I’ve pre-​ordered from here many times and also browsed frequently. They always have great sales (I got my game for $ 2!!) and money saving options.

As I said in another review of Gamestop that all of them are pretty much the same except that the employees make a big difference. Well at this one the employees are great but what makes this Gamestop special is that they open an hour earlier then any of the Gamestops in the area. So if you pre-​ordered at game or system you can get it here an hour earlier then any other video game store. So if I need to pick up something and want to play it early, this is where I will go.