Hampton Inn

not a happy camper, apparently gold status is useless here, they couldn’t check us in at 1pm after riding 5 hrs straight, they’re less than accommodating
Additional days the front desk staff were polite and helpful, they kept the coffee full & offered fresh cookies. The room wasn’t particularly clean lots of long Black hairs *shudder*. Blood spots on the sheets and a really gross toenail clipping on the floor. Yuck yuck yuck.
Also, they neglected to empty the trash can daily.

This is a really nicely renovated Hampton Inn. Everything is so clean, attractive and convenient.
Pros: There are plugs and USB ports everywhere you want them to be. The beds are comfortable with lots of pillows. There are big, well placed mirrors for getting dressed. There’s a mini refrigerator and a coffee maker, love that. And the air conditioner is cold, which makes me happy.
Cons: The toilets are very low. I get the whole squatting thing being good for you, but it can be hard for someone with knee issues. If you need a dark room, bring a sleeping mask. There’s lots of light from the hallway that comes in around the door. Bring your own pillow if you need a firm one, as the pillows here are lofty and squishy. And, if you get room 208, know it’s going to be noisy. It backs up to the vending area and elevators and it sounded like someone making microwave popcorn by my head in 15 minute intervals all night. Luckily I had a white noise app and I was tired, so I was able to sleep through most of it. Lastly, about 8:45 am, there were very loudly talking, laughing Spanish speaking housekeepers in the hallway. I was already awake, but for anyone trying to sleep in… well, they wouldn’t be.
All that said, I would be happy to stay here again, I’d just ask for a different room.

We had a wonderful stay here. I’m giving the highest rating because there’s really nothing that I need improved.
The location is great. Just away from the craziness of Pigeon Forge but just a short drive to all of the attractions. When the traffic gets intense, there are ways around if you use your phone apps strategically. Otherwise, it’s a straight shot as you’re basically already on the main parkway. You have a Kroger across the street (grocery store), as well as several restaurants in the immediate area (we enjoyed Thai Basil).
I liked that I got an email before we had even left home and I was able to check in online. When we showed up, it was literally, «What’s your name?» and «Here are your keys.» Of course, you don’t exactly know which room to pick, so I called ahead to find out which ones were away from the main road. Spoiler alert: it’s the even-​numbered rooms. I decided on 316 i.e. third floor not next to the elevator. It worked out because our stay was peaceful.
The room was clean and comfortable. That really should be a given whenever you pay to stay somewhere but it’s always appreciated. We had a «King Study,» which is a room with a king and sofa bed. The room had all of the useful amenities – mini fridge, TV with plenty of cable channels, free WiFi that worked well, and power outlets with USB everywhere!
What really impressed me were the staff. Absolutely everyone was friendly with a special shout out to the ladies working the breakfast area. One morning they were out of biscuits and she brought some right to my table. The next morning, she noticed I was holding a hard-​boiled egg in a napkin for later. She brought me a whole bag! (I only took a few). The breakfast itself was pretty standard but the service was top notch.
Not much more to say other than I would definitely stay here again.

Great friendly receptionist! Made me feel very welcome with the fastest check in I have ever seen! Room is very nice! And breakfast is great! Love the waffle maker. Will definitely stay again!

Good hotel due to location and amenities! Helpful staff. It’s currently being renovated and is in a bit of a transition. There still is construction item in the parking lot. Nice breakfast on the morning.

Stayed here for a week from Aug. 21 to 27, 2015. The breakfast was pretty good-«make-your-own» waffles, yoghurt, fruit, cereal and toast every morning and then they alternate things like biscuits and gravy, cheese omelets, or sausage and French toast, etc. They were renovating while we were there but it wasn’t a big deal– the elevator was a little old and if you were trying to sleep in the afternoon there was some noise from the work, but not big issues.
The staff was helpful and friendly. We had no issues while we stayed. We were always pleased with how our room was cleaned.
The only problem is after we have returned. we paid for the room with some cash and 2 debit cards (four of us were splitting the bill and weren’t able to just give our money to one person). The cash transactions worked fine but apparently they had some trouble charging our cards correctly. Mine was re-​credited with the total of my bill and they accidentally charged my aunt twice but hopefully it is now worked out. Throughout the process they have been friendly and helpful.
Even though our convention was being held at the Wilderness at the Smokies hotel and convention center, I will be staying here instead because I believe it to be worth it.

Our stay at this Hampton Inn was for 3 nights and let me tell you we were comfortable. We did have a few concerns and it was the toilet not flushing properly and the a/​c not turning on, within 45 minutes they had a technician at our room getting it resolved. From then all was great, the breakfast was hot, the rooms were clean, the employees were all great and very welcoming. I am from Miami and if i were to visit again i would definitely stay here again.