I have seen Dr. Bromberg off and on for several years for help with my sinus issues. He’s a good guy, but after each visit, I can’t help but think, «Okay, I should maaaaybe switch otolaryngologists now.» It’s unlikely that you will have more than a few minutes of face-time with him unless you have a big procedure coming up. It’s also unlikely that you will have to wait long since he doesn’t take much time with each of his patients — so there’s that. One other big thing that bothers me about his office is that the patient rooms do not have doors. If I’m waiting for him to come in while he’s with another patient, I get to learn all about that other patient’s current problem and medical history. Sure, I don’t know their name, but I always feel like I know way too much about their condition. He’s great at his actual work(he performed two successful surgeries on me), so I guess he’s earned the right to be speedy. He also remembered me after four years of no visits, so that was nice. But sometimes I do wish he’d take a little more time to talk and listen. Yesterday, his check up lasted for maybe 30 seconds at best. I left perplexed at why I even had to visit. As for his front office staff, the one receptionist is super nice. The other administrator cannot remember to call me by my name and insists on referring to me by a nickname that I loathe with a passion. They also don’t have a sign-in sheet so I never know what to do when I walk in and they’re on the phone. Sit down? Hover back? Stand at the desk and awkwardly stare at them? I think if some necessary quality systems were put into place at this small ENT office, business would run more smoothly and patients would want to retain their services. In the meantime, I’m not sure if I’ll be back.