I’ve been coming here for many years because these guys are honest and know what they’re talking about. This month I came in for a 2nd opinion after the dealership told me I needed coolant lines replaced at a cost of $ 1500(I was only at the dealership for body work). The techs at this Firestone location could not find any leaks whatsoever in my coolant lines. I went back to the dealership with this information, and a different tech there put the car up and confirmed that Firestone was right, my coolant lines were fine. I got an apology from the dealership(which I’ll never go to again) but more importantly, Firestone could’ve simply replaced my lines and pocketed the money but they didn’t do that. Furthermore, this is the SECOND time the techs at this Firestone location have told me that something expensive which the dealership recommended did NOT need to be done, and they put the car up and SHOWEDMEWHY and they were right.
V S.
Évaluation du lieu : 2 Brooklyn, NY
I don’t know how talented they are as mechanics, but they’re awful at customer service. They were kind of rude on the phone when I scheduled my appointment for next morning, but fine, I can handle that. However, when I arrived for my oil change in the morning, they asked«when do you want to have your car back?». Then they said they couldn’t get to it for a few hours, because they had other cars to work on for now. I explained that I made an appointment, and they just said«well, we can’t predict the future» — isn’t that what appointments are for? To «predict» that you’re going to be available? Very unpleasant, and treated me like I was an idiot for wanting an oil change at the time of my appointment.