So I bought a $ 200 camera from store. I was not sure if that was the right camera for me so I asked the girl who was at check out about the return policy. She told me that there is 15% restocking fees for opened items but if I take Maxassurance, there wont be any restocking fees if I return the opened electronics product. So I bought $ 200 camera and paid $ 25 extra for Maxassurance. Today I went to return it as the camera was not as I expected. There was a bald manager, he was very rude to begin with. He said there will be 15% restocking fees even with maxassurance. He believed me that the girl who ringed me gave me wrong information but he said there is nothing that he would do about it. He was very rude about it. WORST customer service. You give false information, and instead of being sorry, you dont refund as promised and be rude. This was my last visit at OfficeMax.