Batteries Plus Bulbs

Wow, what’s with all the negative reviews for this place? I’ve been in here a few different times, and have never had a bad experience. I stopped in today to pick up a 4-​A battery that I couldn’t find at Target, and other than the fact that I had to wait in line for a longer time than I would have liked, I found exactly what I needed and was in and out in less than 10 minutes. I’d say if anything, they might need to have one more person on staff for busy times, but I’ve never encountered any problems like others are describing.
They not only sell batteries and bulbs, but also have done light repairs on battery operated items, like a beard trimmer that I wasn’t ready to part with yet! Their lifetime watch battery replacement deal alone makes them worth checking out.
Don’t be dissuaded by the negative reviews. I don’t think they’re indicative of the actual service from Batteries Plus.

Horrible and rude Customer Service (If you want to call them that). In fact the worst I’ve ever dealt with. Looking for a simple battery, all they had in stock was their «house» brand Nuon. Reviews all over the internet say Nuon is very bad, doesn’t last, the worst battery, etc. I advised the so called sales person I only wanted name brand he said they don’t have any and won’t be getting any in soon!!! I asked him if he could call another Batteries + to see if they have any in stock. He refused and said he wouldn’t. I was stunned and asked him again and with a chuckle he said no he wouldn’t. The store had 3 reps working and only one other customer in the store. It’s not like they had anything better to do. I left and went next door to home depot. Same battery in a two pack in name brand and was the EXACT same price as the generic brand at Batteries +!!! So again to sum it up! Rude and lazy worker, over priced generic battery and an overall bad experience at this location. AS far as I’m concerned I will never spend a dime at this store again and recommend everyone else to go elsewhere!!!

Could be better

I’d heard good things about Batteries Plus; suffice to say, they weren’t true.
I wanted a backup battery and battery charger for my cell phone, and it’s a fairly common phone (especially with the Sprint store across the street). Unfortunately, the gentleman behind the counter hadn’t seemed to have heard of my phone before (really? Galaxy S2? Samsung? Epic? Anything ring a bell???). That’s not even the worst of it.
He found a battery (obviously not the right one) and began to try to JAM it in my phone, repeatedly. He wasn’t within reach, so instead of grabbing it, I asked him not to shove the battery in the phone. He told me that sometimes the paper on the battery (huh?) makes it take some work. The battery was CLEARLY too large for the opening, yet he STILL kept trying to shove it in. I again asked him to STOP. He finally did, and I grabbed my phone out of his hands (which I was going to do anyway at this point). He did find the right sized battery, but at this point, I’m thinking Amazon was the way to go in this case. He was rude, and did his best to break my phone. Yes, I was TICKED. He was rude from the beginning (and I had been in a great mood beforehand) and I turned around and left. Another employee offered his assistance if I wanted to come back. Although I appreciated his offer, that won’t be happening.
I prefer to shop brick and mortar stores, and actually prefer local, but I’ll be hitting online after his experience, and it won’t be on their website. Still in a great mood, but it’ll be on my doorstep tomorrow morning, cheaper and without the bad attitude or a broken phone.
— — — — -Edited to add — — — –
In response to the owner’s comment below:
While I appreciate the owner’s comment, you did not directly address any of my issues or contact me directly. Are employees still being allowed to try to break customers’ phones? Are they still being rude to customers? Attempting to ruin my phone is beyond what is acceptable service. Rudeness is beyond what is tolerated as well. I have spoken to others since this experience, and they have also had similar experiences. Best of luck in your «success» in the KC area.
— — — — — -
From the ‘owner’:
«I am glad you had heard good things about Batteries Plus.
We have been in the Kansas City area for more than 13 years and the good things we have done have helped us grow.
I apologize that your experience was not good. It is feedback from our customers that helps to improve our service. If I can personally be of assistance to you in the future, please contact the store. Mark Suckow»