Firestone Complete Auto Care

I called here on Sunday morning at 8:00 when they opened to find out if they would be able to put 4 new tires on my car that day. I was told that they did in fact have the tires I needed in stock and that they would need my car all day to do it. I explained that I couldn’t be without a car all day and asked about what time they thought they could get to it. I was told if I dropped it off by 2 – 3 in the afternoon that they could have it done by 5pm when they close. I arrived there with my toddler at 2:15 at which point I was told that they could not in fact get my car in that day because they had run behind on other cars. I understand all of this, the issue I have is that they could have called me to tell me they couldn’t take my car that day so that I could have gone somewhere else earlier in the day. I did in fact go elsewhere, and had new tires and was back on the road within 45 minutes. Firestone has lost me as a customer.

A series of unfortunate events has lead me to honestly say, this Firestone location should be avoided.
I don’t say this without multiple (as in a year and half span) experiences here with both my own vehicle as well as my ex’s.
As far as your standard oil change — I haven’t had any issue here.
Customer service has been very helpful over the phone, but the second you step in the store it seems to go out the window. I have been argued with multiple times over their own warranties as well as blatantly told that an alignment is not covered for 12 months… as is stated on their website and on their paperwork.
I have also had services recommended to me that, after verifying with another location, are completely unnecessary and would not in fact fix the true issue. And, the service was over $ 300, for, what turned out to be an faulty Firestone tire that was covered under warranty. Sadly, this was not discovered at this location, I had to call corporate customer service after repeatedly being told different stories from each person working at this location.
Honestly, with a plethora of auto service locations available in the area I would not waste your time coming to this location.

I’m so not a fan of these franchise tire places, but I had a blowout on my way home from work and these guys stayed open later just to help me get back on the road. They fixed me up within an hour and didn’t try to sell me some crazy high performance tire. Granted, it was more than I ever pay for a tire but I was in a pinch and they didn’t turn me away like the previous place I had tried. Props to the guys for really helping a girl out.