Johnson County Automotive Service

Last year Johnson County Automotive did the 90k mile work on our family van. Everything went fine.
Last month the air conditioning wasn’t working, so we took it in. They told us that during the 90k work they made a mistake that wore a hole in the AC.
Here’s the deal. There is no way I would have known that. They could have charged me $ 600 for the repair.
Not only did they not charge me, they changed the oil too. People with character like that are good to have around you. Know that you can trust this shop. That kind of honesty is rare and definitely appreciated.

Alan with Johnson county automotive is the friendliest and most honest mechanic I have ever worked with. I own my own company and rely on my trucks to work every day. Alan and his guys get the work done right and efficiently so I can get my trucks back on the road.
I will always be taking my trucks and cars to Johnson county automotive for all of my automotive repairs

So, I had a groupon for an oil change to joco auto and we tried them out. Then our car needed work and we brought it there and they fixed it. It was a major repair (1200.00) but they did a good job. So we brought it back for an oil change and tire rotation and they didn’t put one of the hubcaps on very well and it fell off! So we went back and said «hey, what’s up with the no hubcap?»…and the guy admitted that it came off hard, something broke so he put it back loosely and he didn’t tell us? So the hubcap fell off! Really??? We found the hubcap in the street and they put it back on… so I would say that your vehicle will be good if you have the right person working on it.
The lady at the front desk isn’t exactly the friendliest person in customer service?! So, joco auto has some good commercials on tv they just need to really pay attention to customer service in real life if they’re going to tout customer service on their commercials.
All in all joco auto is ok.

I own several vehicles, and being raised in an automotive oriented home, am able do most of my repairs & maintenance myself. One thing that I won’t touch is carburetors. on my older models. So when my 80’s vintage dog hauling vehicle, started idling rough, and hard to start, knew that it was out of my comfort level. I purposely searched for a local repair shop, that touted that they were experienced in carburetor related repairs. That is where Johnson County Auto came into play. Their website states that they specialize in carb adjustment and repair.
Long story short… they kept the car all day, and finally got the phone call about 3pm stating that the carburetor had a fractured bowl and would need to be replaced, Not rebult… replaced…estimated cost was over $ 1500.oo. This car gets about 2000 miles a year put on it and does not get hot rodded. I’ve never known a carb to fracture in the bowl under normal driving. I would not let them continue, but still paid over a hundred dollars to get the car back. After some consulting with mechanics I trust in my home town, I learn that the carburetor is not broken, but that the particular kind of carb on this car has a known history of a seam inside the carb itself, separating and allowing fuel to seep into the motor, as well as the fuel being pumped in under normal conditions. Causing it to idle rough and difficult starting…(ALAS, the same symptoms that started this story) Known fix, is a resin kit to re seat the seam.(or as the hometown boys suggested JB Weld would be just fine. Cost range from $ 5 — 35… Much better that 1500 isn’t it. I know what you are thinking. Sounds like a Band Aid fix & it will not last. For a car that doesn’t get driven very much, who’s sole purpose is the transportation needs of a German Shepherd… it will do just fine. Know of one reapir of this nature, still going after three years.
So drivers beware…

Ok, so down to two stars is reason for an update. Although I see I am the only person who has reviewed this place, JOCO auto’s utter disregard for me at my last visit is cause for me to never return.
I called in the morning to ask if they could do an oil change and they said that they could get me in right away. I showed up and couldn’t find a place to park because their lot was full. I walk in to the front desk where I see the lady and a man behind the counter eating their hamburger lunch that’s strewn all over the counter. I stood there for a moment while the woman stared at me and said nothing. I had to break the awkward silence and ask if someone could help me. She was clearly annoyed that I interrupted her lunch.
So I explained that I wanted someone to change my oil, replace my wiper blades, and look at doing some other work as well. After I explained everything, she said she would have someone look at it. Ok, so I just wasted all that time telling you all that for you to push me off onto someone else? What a joke. So I went outside to wait for someone to come help me! I probably stood out there for close to 15 minutes with no offer of anything. No attempt to offer me a time frame and no attempt to be business like or professional in any manner.
I got tired of waiting and left. This place supposedly prides themselves on their customer service, but it was nonexistent on this last visit. If you are going to eat lunch, please go to your break room or in the back. It is a disgusting sight to see you eating your lunch on the counter in the front. Have some courtesy and some professionalism if you want business. But most of all, PROVIDE customer service to your customers. I won’t be back.