Sante Fe Cattle

Food is good. Very consistent. But I thought I was at a frat house! I knew more about the upcoming social events of your staff then I care to elaborate on at this time. It’s almost out of control. Please get a handle on this fast. You might be looking some customers.

You’d expect a steakhouse to know how to cook a steak. These guys can’t unless a manager is standing over them apparently.
I’ve eaten here several times and didn’t have a good experience the last time, either. We even know the «trick» of ordering your steak one «doneness» below what you normally like just because you’re likely to have them get it right the first time. Our last experience left my husband with a still-​cold rare and me with a medium well that was to have been medium rare. This was over a year ago.
Flash forward to our experience last night —
1. Booster seats without functioning safety straps. Our child kept trying to slip under the table the entire meal. We had to use the booster seat because we couldn’t get the highchair close enough to the raised booth for him to eat. (We’d called ahead and told them we’d need a highchair. You’d think that they’d have gotten us a table instead of an elevated booth. They weren’t that busy.) Lesson — specify a table if you have active squirmy small ones.
2. Food-​crusted silverware. We had to go through two sets before we all had something suitable to eat with when our food came. My husband and I have both worked in restaurants and both of our fathers even owned or managed them, so we understand that some times an industrial dishwasher leaves soap residue. These had cheese and other crusty not-​so-​identifiables on them. I did have to rub on most of them to get the residue off.
3. My husband’s steak was fine, his sweet potato warm enough, but was obvious that his fries weren’t freshly cooked since they were limp and lukewarm.
4. My steak? Well done despite being ordered medium rare. I usually eat mine actual medium rare to medium. Seriously, it’s sad that this place self-​styles as a «steakhouse». Once I received my correctly-​cooked one, it was very delicious though.
After all this you may be wondering why I gave them two stars instead of one.
Our server was polite and gracious regarding the kitchen’s short-​comings and we promptly got a replacement for my steak (husband never mentioned the fries to her so she can hardly be held accountable for a problem she wasn’t given an opportunity to fix) and gave us a discount for the error with my steak (we hadn’t even asked for one.)
She’d even gone through all of the booster seats to look for one with an intact safety strap (which they didn’t have.)
Her service was what saved this from being a one-​star review.

Service was great, good was fresh…
We got a meal for two which was way too much food for us but it was so good! It was cool eating the peanuts and throwing the shells on the floor…
The tip calculator on the notion of the receipt was off a bit by 2 bucks in the favor of the restaurant which was strange but other than that everything was great!

Back in the Shawnee area staying in a hotel close to this restaurant I thought I would try it again to see how the food was since last time I was there the service was so poor and the food was okay I have a beef was tasty potatoes are good they potatoes were good the service was pretty good this time so they’ve actually done a better job this time last time I was there so if you’re close to the area you may want to give it a try

Wait staff is all emo teens who could give a crap less about good customer service. The hostess was the only pleasant employee. Now I understand at this particular restaurant that the peanut shells are welcome to be thrown on the floor but the night I went the shell pileup was so bad it looked like it hasn’t been swept in a week: in our seats, under our booth… When I asked our server to please clean off the shells from our booth seats, he looked at me like I asked for his first born. I was in town for the thanksgiving holiday and was invited by parents to eat here, never again. Management needs to hire someone to constantly sweep up shells before someone slips & there’s a real problem.