Dalton Carpet Outlets

I just want to share the horrible nightmare of an experience my family had buying 3500 worth of laminate and 1500 worth carpet (after the install). We bought the products and they were put in timely fashion, no complaints there. When the floor was put in we started to notice defects, a few things at first that were fixed before the installers left, but a day or two later we started to notice major bubbling in the floor. the laminate was clearly damaged or defective. after calling Dalton to resolve this they said it was the installers fault not theirs. So we called the installer who refused to fix it saying it was the product itself and we should put in warranty claim. So months go by and Shaw sends a supposedly independent investigator, who didn’t even look in the all the rooms where the bubbling was occurring, and said it wasn’t Shaw’s fault and there was nothing they could do. So 6 months after having a damaged floor, nothing is being done. We called Dalton every week asking them to please help fix this situation, they did nothing just told us there was nothing they could do. We even got to speak to owner one day who told us «we’re sorry you ever came to Dalton.» I’ve never been more mad in my life but of course at this point there is nothing we can do, even small claims court didn’t help since we couldn’t prove «who» or «what» caused the damage. My only hope is that this review saves someone else from having to go through that horrible nightmare we had to go through. Please avoid this business at all costs.