Chili’s

Horrible wait staff took 45 mins to get the food and still wasn’t correct will never go back

Stopped in to pick up a carry out for dinner. The bar area was packed and it looked like only one person running that area. The bartender did a good job in helping the customers and getting me my carry out quickly.
We ordered the Cajun Pasta, Texas Cheese fries, and the chicken strips with onion rings and mashed potatoes.
The chicken strips and onions rings and potatoes where very good. Not oily and the chicken was still juicy. And the Cajun pasta was delicious and so was the Texas fries.
Would go back for sure.

Stood at the front door for 5 minutes waiting to be seated (only about 10 people in there eating) multiple waitresses made eye contact with me but never bothered to seat me or tell me to pick a table. Waited and waited a little longer and turned around and walked out.

My family loves to dine here, there is a wonderful management team and the servers are quick. Always a good variety of healthy food to choose from as well.

We met up with friends for a post-​Christmas get together & decided to eat at this location as there was a silver sticks game in Port Huron last weekend and anticipated the Fort Gratiot location would be abnormally busy. We called an hour ahead for seating — when we arrived they were at 95% capacity. We waited 20 minutes to be seated despite the call ahead.
Food: Our server was new and not very knowledgeable about the menu. She did not know what items were gluten-​free (I have celiacs), & the menu is not labeled, so I had to look them up online. I ordered a gluten-​free salad with shrimp. It was either not prepared as gluten-​free or was cross-​contaminated as I was sick after we left. The rest of our meals were fine.
Service: Mediocre at best. Shortly after leaving the restaurant we realized we had left a card containing a $ 50 gift card, a gift from our friends, inside on our table. Our friends had also left a few miscellaneous items of their kids– a stencil & large child’s bow/​barrette. I went back in less than 10 minutes after we had left, to look & retrieve them, to find our waitress cleaning the area. She’d already cleaned off the table and was sweeping the floor. I asked her about the items and she said nothing was left behind. I told her the envelope was white and asked her if she could have accidentally thrown it away. She told me she’d check the trash and departed to do so. A few minutes later returned and said nothing could be found. I find it extremely hard to believe that all 3 of these items were not able to be found. At this point in time, the restaurant had cleared out and was not busy. After scouring the area myself, we reluctantly left. I called to ask the greeters if the items had shown up in lost and found. I was disconnected. I called back a second time and was told they were not there but to call back in the morning. The next day I called to inquire if they had shown up in lost and found. I was asked to call back at 8pm and they would speak with the waitress who had served us. Again, when I called this third time, we were told nothing had shown up.
This location seems to be more concerned about co-​worker socializing than customer service. Hopefully we will have luck when we call back again today. Its highly unlikely that all 3 of these items were accidentally thrown away. We’ve all meticulously gone through our things and sadly, our friend’s sweet 4 year old is devastated about her missing things. She keeps telling her mom that it was «not her favorite night». We hear you kiddo, we hear you. Great friends and convo, but lousy service!

After spending the night in Romeo we stopped at Chilis. We were hoping for a quick meal, definitely didn’t happen.
We waited for about 10 minutes for our waiter. When he finally introduced himself, he wasn’t paying attention and answered a question we didn’t ask. Strange. He took our order which was pretty straight forward, chips and salsa, classic bacon burger (split in half) and a mahgerrta flat bread.
Chips and salsa took at 20 minutes if not longer to come out. Burger arrived barely cooked but since our waiter didn’t drop off our food we waited until he came to check in us. Food was cold by then. He did fix the burger but the meal lost its appeal.

Fast service. Great lunch specials. I work next door and the staff is very accommodating with length of service. Every time I’m there I see manager on staff walking around.

I like Chili’s, always have, but it’s been a long time since I’ve been to one.
Had the grilled tilapia tacos on this visit, and though they looked amazing, the fish had a strong «fishy» taste which means that it wasn’t the freshest fish. Disappointing.
The tableside guacamole was really good, I was impressed.
House margaritas were only $ 3.99, but they’re not on the menu. Probably because they are pushing the expensive margaritas. You’ll just have to ask.
My son had baby back ribs, while tasty with the Dr Pepper sauce, they were skinny and not very meaty.
It’s Chili’s. A chain restaurant, so. It is what it is.

Food here is exceptionally good and the service is good and fast. As soon as we got seated our waiter showed up and the rest is history. He got our drinks, appetizers, and entrees so fast we were literally in and out of that restaurant.

Love love love Chilis… We walk in the door and our usual waitress brings us our black berry ice tea… Amazing memory she has! Eleisha is her name!!!

My Aunt and I stopped at this Chili’s after kayaking at Stoney.
We got seated quickly and got our drink ordered as soon as we sat down. Super fast service.
I ordered the burger bites with fries and my Aunt ordered grilled chicken sandwich with fries. We started off with queso and chips for an appetizer.
While waiting for our food we played several rounds of trivia on the table side game console. Cost $.99. Super fun for a family to play. Keeps everyone off their phones and able to talk and communicate with each other. Other games are available.
The queso was top notch. I’m not into spicy food and I was afraid the queso would be spicy. It was just cheese dip with ground beef. Excellent. Not too spicy at all. Could be a disappointment for a person who loves spicy foods.
Our entrees came quickly after our appetizer. No disappointments. I was shocked at how many ‘bites’ there were. Basically a 9oz burger with four separate slider buns. Very filling. Comes with onion strings and fries.
My aunt and I needed napkins, silverware and refills and we couldn’t get any help. Basically we didn’t have a waitress/​waiter and someone new always bright us out food and drinks. Finally after 10 minutes we were able to get help and also got our bill and I asked for a box.
Remember that game console I mentioned? You can also pay your bill, order dessert and drinks with it. Took us another 20 minutes to hunt someone down for a box. All the workers seemed too into their conversations to actually assist tables.
Overall good food. Service was great for starters but was slow towards end of the night. Very clean though!

My wife and I come here often. Always consistent, from the food to the service. The chef knows how to cook a steak! We always make sure that Juan is on the grill. Brian, the manager that asked about our meal was really nice and accommodating. We even convinced our friends that didn’t like Chili’s to try it. They are now regulars too. Don’t make the mistake of thinking that this is like the other Chili’s, it’s not.

Decent food… Went in early evening with my family. The wife and I decided to grab some drinks from the happy hour menu at our table. The waitress even gave us some information on the happy hour specials. When we ordered our drinks she came back to tell us that we weren’t actually allowed to order happy hour drinks from the dining area. I had to walk over to the bar to get our drinks. Then carry them back to our table. The bartender however not allow me to get two drinks until my wife walked over from the dining area to prove that I was not getting a second drink for myself or an underage drinker apparently? The bartender acted as if she definitely didn’t believe that the other drink was for my wife. Incredible. Stupid policy that made me have to walk up to the bar in the first place especially when they had the happy hour offerings at our table.
Our dinner was quite good and the manager Brian came over to make sure everything was going alright. He apologized for the stupid policy and was a very attentive to us throughout our meal. Our waitress Andrea G was pretty good as well. All in all a decent experience. We had a free appetizer coupon from the web– cool! The Buffalo Bacon Ranch salad was quite good.

2 for $ 20 deal brought us in, haven’t been to a Chili’s in over a year
We were promptly seated at this very busy Chili’s, and our server was a very sweet/​enthusiastic gal. Jeannie .
My bride ordered the Queso Expolision, a southwest style salad, served with a Quesadilla –quartered & a one of a kind salad dressing .
I ordered the dry rub ribs + sauce & fries
They were tender & very good, the cook forgot to baste them with sauce, BUT Jeannie saw it & corrected it on the spot.
She was one of those servers, who makes the evening from the start.

Typical chain resturant the food taste the same here as it does at the rochester road location. Our waitress made sure we were taken care of and over all the experience was enjoyable. For anyone who is looking for something new to try go for the cajun chicken pasta!

Don’t try to go here at lunchtime. Even though the place is empty it will take you 35 minutes for someone to notice you are there. Then an additional 12 minutes for them to take your order. We went here for a quick lunch and it took us an hour and 30 minutes. They had a total of 3 tables that had customers and the waitresses spent most of the time hanging out in the kitchen dilly dallying. The food wasn’t amazing but it wasn’t terrible either. Just the service was poor. Might just be this specific location because usually Chili’s is efficient and friendly.

Chili’s… everything you would expect from an average chain restaurant, and not a drop more! The good thing about this location is the food is consistently decent. Without exception, it’s as described and comes out hot and delicious.
The service here always tends to be hit or miss, however. On this particular visit, our server was probably pretty new, and clearly had not been properly trained. We were in no particular hurry however, and most of the debacles just gave us a chuckle and were not a big deal. He did, however, charge us for the wrong tables bill when it was all over (and believe me, I wasn’t getting a good deal)… then had to void the credit card sale, which took forever, and then return with everything fixed, minus my card, which reappeared shortly thereafter. No harm, no four I suppose… but like I said, good for a chuckle… we felt bad for the new guy!
Don’t worry Chili’s, we’ll be back!

Overpriced for food that is only good when drunk.

I always hated Chili’s. Whenever my best friend wanted to go there I would go dragging my feet.
Until I tried their Chicken Enchilada soup. My favorite is the lunch special (but I get it at dinner) for unlimited soup, salad and chips and salsa Yum!
I signed up for their emails and they also send me coupons for a discount.
My service here is usually pretty good. Often I feel like my wait staff goes above and beyond what I expect of them. They also always try to honor my coupons, even if it means bending the rules just a bit.
I also get pick up service, although it seems that the pick up service never has as good as service as the sit down and this is more recent. In the past, I’ve gotten my unlimited combo to go (not unlimited in this case) and it has been the same that it is when I eat there (about $ 9). However, when I’ve ordered it that way recently, they’ve charged me everything individual and it’s been closer to $ 11.
I got pick up on Halloween and the woman who answered the phone and took my order wasn’t very competent. I had to repeat my order 5 or 6 times, and she charged me the higher price, even though I specifically said I wanted the combo.