Banana Republic

WILDA IS THE BEST! I felt like I had my own personal shopper. I came in on sat a little bummed, Every sales person in that mall ignored me. I needed to purchase several items for my new job and had money to spend but I wasnt all dressed up. Wilda saw past my old jeans and helped me find several items that look amazing on me. She pushed me to try on a few things I wouldnt have originally considered and boy was she right. I am THRILLED with the service I got.

I am truly appalled after stepping foot in this Banana Republic Store!!! This is the first time in my years of shopping at this store that I met the rudest most vile employee ever! The manager named Melineh or AKA Melanie Or Mel ruined my holidays, attitude, and happiness forevermore because of her bitter and disgustingly depressive attitude. Especially during this holiday season, I would expect sales people to be courteous and kind, but no– this woman was rude and stuck up and couldn’t care less about what we had to say. I’m appalled that this kind of person holds a managerial position at Banana Republic. It says a lot about the type of person they want as an ambassador to their store. Nonetheless, her poor customer service and stand offish attitude ruined our night and cheerful holiday vibe that we received throughout the rest of the mall. If you ever go to this store please avoid the bitterness of this woman. Hopefully she will be nicer to others and they don’t receive her vile and discriminatory attitude. May god have mercy on her soul.

This store has made me question my loyalty to the company. Horrible customer service. All around. I will be canceling my credit card as a result of my experience here. I asked two people if they can help me with sizes and one of them disregarded my question while the other said she was busy. Then, I watched an employee named KAREN call an older customer awful names behind her back. I was appalled so I had to ask for her name so someone can discipline her. Dear Banana Corporate, spend more time hiring candidates because you are risking the loss of very loyal customers by the utter unprofessional staff at the Sherman Oaks store.

My shopping spot. They are always running specials so I always stock on my work clothes. The people working there are really nice and helpful. I can’t wait to shop for my Christmas gifts.

Usually a great, nice friendly store. Busy on Saturdays like most stores but almost unwilling to help with my purchases as I was ‘studio services’. I could understand if I had a pile of clothes but it so happens I did not. I waited patiently in line as a regular store patron argued and took 15 minutes at the register. As it was my turn I not only was scolded and treated as a leper but then talked about. For those of you who don’t know, studio has to keep a certain amount of clothing no matter what. This means I will be charged no matter what. So even if took 5 minutes to ring me up at the register and they are making money off of my purchase they were still pissy. Also there was no line behind me!
I won’t ever buy from here again.
Lame. Rude. Horrible customer service.

shopping here was pleasant until I had to deal with the manager. Her name is MELANI (They call her Mel) she’s an older woman with an awful attitude!!! I bought 2 frangrances and the next day came back to see if I could exchange one because I didn’t like the lingering scent of one of them.
I ask an associate (who is a guy) if I could exchange and he said let him speak with the manager…
2 mins later without inquiring about my purchase, she’s looks at me and says no. I’m upset but I leave and check the online policy and call a different location.
The lady in the other location had no problem exchanging the frangrance and apologized for my inconvenience of having to drive to another store.
Very rude! This isn’t a store I frequent so I’m not too bothered but she (Mel) deserves to be called out.
Thank you sarah for your assistance!

Wow. I’m really disappointed with this place. I came in on ⁸⁄₂₃ at about 4:30 and had a terrible experience with one of the cashiers/​customer service reps (he was the only male cashier at the time). So I had two items, socks and shorts. I also had a 50% off coupon.
I was the only person in line and I went up to him, gave him the two pieces: socks and shorts and then told them about the discount. He proceeded to tell me that the discount is not applicable on the shorts because they were already discounted. I said «do you have different shorts that are full price so I could get the 50% off?» He said «we might have them… THEY’RE EITHER IN THE BACK OR THE FRONT.» Hmmmmmmmm. So I just let him be rude and said «ok. Forget the shorts.» Then I tried to pay for the socks, and he said «u can’t pay for it. It has to be the card holder. Please go get the card and wait in line.»
I left the store. I’m also going to send this review to corporate. Worst experience I’ve had at a retail store.

The five stars go to Ellen and her fantastic customer service!
I came in seeking short sleeve shirts for school, but could not find anything acceptable. As my father and I turned to leave we were approached by the persistent and friendly Ellen. She picked out some nice clothes and made me try them on. She refused to let me leave without liking at least one article of clothing. In the end I didn’t get anything because the prices are exorbitant, but the experience was fun instead of tiring.

I had a wonderful experience today here, they were having a %50 off sale and everybody that helped me was very hospitable. First both my girl and I were trying on clothes and Kristine (sp?) was helping us find different sizes for things and we kept her busy but she was very helpful, then she started helping someone else who seemed a bit needy also and we taken care of by this sweet black lady who was just super nice (I wish I remembered her name, she said she only works weekends) and went one step further by showing me the difference in fits by how the pants I was trying on fell at the ankle etc, which I thought was very nice. And then we got to the counter and Mel was super sweet and wrapped all our purchases in tissue paper before packing them in a bag for us. Most places just throw them in a bag with a receipt! I felt like we were helped by a whole team of people and it made for a different kind of experience than I’m used to, it felt like I was back in Beverly Hills & that really stood out to me. Thank you ladies!

Surprised that this store received 4 stars review. I placed an online reserve on New year (I was desperate because it was the only store that had my skinny jeans size — would have chosen to go to other stores if I had a choice). So I called today before driving off from Pasadena to Sherman Oaks to make sure it was there. I called as soon as I got in the car. A lady picked up (I think her name is Karen/​Cary or something), she said «please hold». I held until 11 minutes later, a guy picked up said «hello», so I said «hello», then he said «hold». I held again… passed the 134, merged to 101, got off my exit per GPS for the mall (20 mins later). Another lady came on and said «have you been helped?» So I told her I’ve been on hold for the last 20 mins (from Pasadena to Sherman Oaks, in a 4 o’clock in the afternoon Friday drive) and I jay wanted to make sure my drive wasn’t for naught. She checked and apologized. I said I’m here, no worries, I’ll see you in a bit. Walked into the store, a cashier yelled «THE LINE IS OVER THERE!» I was like WTF, I just walked in and needed to scope it out, I wasn’t try to f*%#ing cut. I walked over to the line, waited, and I hear this same girl picking up the phone and said «hold!», I knew it was the same girl that placed me on hold earlier. Didn’t say anything but proceeded to ask about my reserved jeans. Then she couldn’t give me the price I paid online be caused I used a $ 10 reward and stated it will be credited to my card later. I didn’t buy that bullshit so she called her manager. Manager said it’s written in your credit card agreement. I wanted her to tell me exactly where it is written but decided to let it go. Then I had a couple of items to return, so the cashier said «this was bought in separate transactions?» With a tone like this never happened before in history of retail right? Overall, I just left feeling what a damn shame for a beautiful store to have such shitty customer service. Maybe that lady was having a shitty day, but hey if you chose retail… this is typically what happens. Customer buying and returning stuff… hello! Hey cashier girl, since this is the start of 2015, maybe your resolution should be to find a job you are better at?

Had a great experience. I was fortunate enough to walk in and meet an associate who did a better job of picking my clothes than I ever could. Kimberly was great picked out some amazing diverse outfits for me. Love them all and so well made. I will def be back.

I receive all BR current promotions via email, and was excited when I saw a current offering of 50% off selected items. I immediately jumped onto the website and found a wool coat I wanted for an upcoming trip and was pleasantly surprised that I could save 50% off my purchase. What a deal! I proceeded to checkout to complete the transaction, but cancelled it instead because I wanted to try it on before I purchased it. Using BR website to check availability, I discovered it was available at the Fashion Square store in Sherman Oaks, CA. I decided to drive to the store to try on the coat. Based on the information on the website, I thought it would be no trouble to enjoy the 50% savings in the store too.
I arrived at the store and immediately found the wool coat in my size– I was happy! The coat fit perfectly and I was ready to buy it. A very pleasant sales woman came over to comment on the coat, but didn’t know about the 50% off selected items promotion. She said I could talk to the manager on duty when I was ready to pay. I knew I wanted it and proceeded to the counter to purchase the coat. Obviously no one in the store knew of this promotion because the cashier applied a 40% discount to my coat. I explained to them the email I received for the 50% off promotion, and even showed them the email on my phone to prove it. The cashier called over her manager for help.
I explained the promotion to Mel, and handed her my smart phone so she could read the email. Based on her demeanor, I could sense that she didn’t believe me. Mel then picked up the store phone and called online support for assistance, seemingly intent on proving me wrong. The support group verified that the promotion was real. I felt vindicated because Mel was treating me like I had made up the promotion. She then gave the assistant the product number to be sure the discount could be applied to my coat. From the look on her face, I could tell Mel was not happy with what she heard from the assistant. After hanging up the phone, Mel told me that the next time I shop, I should take advantage of the online promotion instead of coming to her store. Mel further explained that she would make an one-​time exception for me and applied the discount to my coat. An exception? Had she understood the company’s current promotion, Mel would know the discount could be used in stores or online. There was no exception to be made. It was then I realized she didn’t want ME shopping in her store. I can’t speculate as to why she didn’t want me there. But I can tell you that I didn’t feel good after the way she treated me. To add insult to injury, Mel didn’t bother to ask if I wanted my new wool coat wrapped in a garment bag. Instead, she wrapped in in a see through plastic bag. She wanted to make haste of my transaction so she could move on with more important matters. Obviously, I am not important enough to be treated with dignity.

What’s there to say?
This Banana is clean, well staffed and has a good selection. It’s in the middle of a great mall.
Yeah, it’s pretty pricey, but that’s true for any Banana Republic store. They also have a lot on sale, and those clothes aren’t too expensive.

If you are in need of a chic and sophisticated look, shop Banana Republic! I love the clothes here and the service is excellent. After I pick up 2 or 3 items, I am always asked if I need a dressing room. The salespeople are always very helpful with suggesting items and finding sizes for you. The clothing designs are beautiful as well. I think this is my new favorite store.

To be perfectly honest, I haven’t been to this BR in many years. Actually I hadn’t been to this mall in many years. To my pleasant surprise, the mall went through a major renovation. Bigger, updated, and a nicer selection of stores.
In accordance, this BR also improved over time. It’s much more spacious which allows for greater foot traffic and merchandise placement. I typically only shop the sale racks in the back because although I love their clothes, I still think they’re overpriced. Thankfully, the sale section in the back also expanded, not much, but a little. In this particular location, the racks were organized and didn’t look like a mob had torn through them on Black Friday.
The staff were all very friendly and not overly aggressive which is a plus in a store based on commission. Since rediscovering the mall and its improvements, I’m sure to be back.

Short Version: Cool, classy clothing that’s beige.
Long Version: Look, I’ll admit it; this store always has nice clothing. And the staff is always very helpful and attentive. And this store in particular has a lot of space and selection. This is all very well and good. But sometimes it’s so beige. I’m Latin, help me out here. How about a little more color? Something besides white, black, beige and pink? I’ll still go here, and once in a while the designers throw us a bone, and we’re cool. But how about a little more pizazz? Something more than you would find in the colors of your new condo before you’ve moved in. Something with a little more pop and a little less blending in with the town house walls.