Bloomingdale’s

Wow! Bloomingdales is just incredibly amazing store and has a lot of stores such as Burberry gucci etc. My favorite shop there is handbags from Burberry. I just love Bloomingdales.

For many years I would walk through the Men’s Department and nobody would say hello to me, or help me, and some sales associates were looking at their phones and could hardly muster enough vigor to look up. Indifference, lethargy, lack of enthusiasm, boredom: their faces and actions said it all.
Last week, I returned, and found two cool «friends» had started working there, one who was an excellent salesman at another fine retailer, the other man I knew from the gym.
I was in there for a job interview. It seemed that Bloomingdales Human Resources was throwing a wide net out there and trying to attract a better class of salesperson who might put customer service first. Alas, in a room full of young women dressed head-​to-​toe in black, I did not stand a chance of a call back. My four years at Polo Ralph Lauren in NYC counted for nothing.
I am confident though, that Bloomingdales will now have a lot more smiling faces in their various departments. These part-​time, contractual, lower paid employees are watched like a hawk by the higher ups who will no doubt be monitoring sales, smiles and attendance more closely than ever. Maybe that is a good thing.

I don’t like doing negative reviews, but I think this is necessary so that this business can understand what potential customers are dealing with.
First of all I am giving 2 stars because I love the Nespresso Boutique where I receive smiles and great service. I’ve written a review on the boutique in the past and I was here again today with the same thoughts and feelings.
Unfortunately as I travelled my way through the stores many levels in order to reach Nespresso I had the displeasure of running into all of the unfriendly looking Bloomingdales associates. No one working here looks friendly or as if they enjoy their job.
As I walked around I remembered that there were some makeup items that I could have picked up as well. I typically shop at a free standing MAC counter because I’m a PRO member and receive a discount. I really didn’t care too much today because I wanted the convenience of already being here and being able to get what I needed. So I ventured to the lower level still noticing what I felt was pretensions attitudes and unfriendliness. Seriously, I tried to get eye contact at these people and I got turned up noses and eye rolls.
I walked the entire first floor area with beauty counters and the associates either had their heads down, we’re talking to each other or just plainly ignored me. One lady walked from behind her counter, walked toward me and smiled. I smiled back, said «hello» and told her that I liked her haircut. This was a middle aged Asian lady. Unfortunately she was at a counter that I would not have gone to so I got no assistance.
I left deciding that no one deserved to get my money in order to earn a commission that starts with being welcoming to the customers. I live three blocks from the Glendale Galleria, where there is a Bloomingdales and two free standing MAC stores. I will never attempt to purchase anything here except for coffee at Nespresso.

I looooveeee Bloomingdales and their sales! Their sales are usually better in store than online. They also have many presales throughout the year. I used to go to this one lady who would help me out until one day she didn’t mention that there was a pre-​sale going on. When I confronted her, she said that she didn’t think it would save me much. -.- umm that’s for me to decide! It actually saved me more than 150 bucks! However, I finally found someone who tells me every time there’s a pre-​sale going on or any other way that I could get an additional discount or points. His name is Tanbir and he works at men’s shoes. I literally just grab everything I need from the second and third floor and bring it to the first floor just so he could help me out!

I love the Men’s shoe department at this Bloomingdale’s. I love their selection from dress shoes to combat boots they always have the goodies! The Men’s shoe employees are awesome. They are very knowledgeable and very quick to help you.
Will be back for more shoes like always, Thanks!

With the exception of one or 2 associates, everyone at this Bloomingdales needs to be FIRED! They need a completely new team.
I don’t even know why they have «sales associates»… They are either on their phones, or standing next to an empty register talking to one another. And God forbid you say excuse me to get their attention to ring you up, after you’re standing there like a schmuk waiting for them to notice you.
You ask someone for help and here’s what you should expect…
–they will say they’re busy helping someone else, when what they mean is, I don’t want to help you
–they’ stare into your face wit a blank stare
–they tell you they’ve already checked for that item and they don’t have it available (lies!)
–they will tell you they are on break
–they will point to the direction you can find what you’re looking for
Horrible customer service, such an unpleasant shopping experience. Last I checked, sales associates top responsibility is to HELP their customers.
What ever happened to decent customer service?

I love Bloomingdale’s and this location is just as nice as most other ones. But the service is absolutely zero.
There’s no one there to help you. They’re standing around chatting with each other and when you approach them, they look at you like it was rude of you to interrupt their more important task. When you’re ready to pay they’re happy to ring you up. But may the Lord Almighty have mercy on your soul if you have a return. Worst treatment ever. You stood in line, but they still want the help the person behind you who wants to buy something «just quickly». All their patience has gone out the window and they’re rushing you to sign here and practically throw the return receipt back at you. Overall the experience in this store is not desirable.
If you have time, the Beverly Center one is way nicer, both store and employee wise.

I haven’t done much shopping in this Bloomingdale’s — mostly browsing as I pass through from the parking lot. I went in today with the mission to try the Kevyn Aucoin line and was helped by Melissa. She was awesome — very helpful and knowledgeable. Great customer service that put a smile on my face. Thank you!

I do enjoy Bloomingdales and this location has a really modern and open atmosphere.
It really is a contemporary store that caters to upper end 20, 30 and even 40 somethings for cool clothes, accessories and fragrances.
I do like this store, but my only problem is that the Men’s section is a bit tiny and doesn’t have as much selection as other stores. It is a nice store and the bathrooms are pretty clean.
The sales associates were pretty friendly, but my only gripe is that the selection for men is a bit lacking.
Also, while they do have some sales, the sales selection here is not as great as other Bloomingdales stores. The giant store in the Beverly Center has a great men’s section and even better sales, but this one is just A OK.
The parking structure nearby is nice and overall this is a decent Bloomingdales in southern California

Review 81
Is it expensive? YES one if not the most expensive department store around: and you know it… that’s why we shop here. We look for those special gifts, stock up on our favorite designer clothes or just spend money on anything that catches our eyes. My most recent visit took me to the eye wear counter for some new shades, I was helped by a very nice young lady that took the time to clean each pair as she handed them to me. We went from glass case to glass case and finally settled on some Prada’s.
She again took the time to pickup a sealed pair from their stockroom as I continued shopping in the men’s and cologne department. All three departments had the similar customer experience, bagging my purchases carefully in tissue. With this quality salesmanship you can’t go wrong shopping here or at any Bloomingdale’s. I’ve been a customer at this location for over 20 years and can honestly say they are a great team.
Plan B
I only submit 5-​Star reviews, if I post a review it’s cause ‘hat’s off” I recommend the establishment and will return for another experience. I don’t feel the need to submit a review with less than 5-​Stars, regardless if I check in, submit a picture or tip. I suggest Unilocal change it’s reviews to a category scoring system, then is when I can be fair and review each place I visit.
PM me if you like additional information.

Miguel in the Men’s Department provided me with excellent service yesterday. I also appreciate the service I am provided at the La Prairie counter.

A Very expensive store. They have very good collections, but prices on everything is just outrageous! The store itself is very clean and not so organized. I don’t like when marked down items are all cramped up together.

This Bloomingdales is definitely the best one in Southern California. Especially the men’s department in the store, they have a huge selection from non designers to designers. I really like the Burberry department every season there will be something new for me.
The men’s shoe department here is awesome! Nice and clean, The service is top notch and those guys really know their shoes. They carry a lot of really nice Italian dress shoes and drivers as well. I love the Ferragamo selection.

Let me start off by saying I love Bloomingdales and every time I’ve shopped at the one in Santa Monica and Century City; I always leave happy with more or less 2 BIG brown bags. Customer service is really lacking here, especially in the women’s department.
I was in the sunglasses section trying to get assistance as there was only one girl working at the station. She was assisting another lady who was so annoying, asking random people she didn’t know how the Chanel sunglasses looked on her. Both of them would just glance at me while I’m waiting there standing in front of the Celine section. HELLO? I’m not here to have a staring contest. You could at least let me know once you’re done assisting annoying lady that you will get to me or find someone in another department to help me.
My husband came back from the men’s department and noticed I was still standing there for a good 10 minutes waiting for her to shut up and help me. He kindly asked the sales lady if she can help us in which she responds, «I’m the only one working here» and continues to stare at us. Rude? My husband told me she was half retarded and got a lovely sales assistant from the men’s dept to help us. I’m glad he got my thousand dollar commission because he understands the concept of customer service and MULTI-​TASKING.
Not sure how the hiring process is at this Bloomies but I’m not the only one complaining about the customer service here. Get it together! No one forced you to work in retail; put a smile on your face and take my money! :)

Greeting people must be a painful experience because they avoid it at all costs.
I came in here because I wanted to buy something new and exciting to refresh my look for spring. I was thinking a new cross body bag or some wedges maybe. I had money to spend and I was hoping to come out feeling excited, but instead I feel invisible.
It was my day off work so yes I looked a little rough, but that’s never a valid excuse to not be helpful. At the end of the day the way someone looks doesn’t dictate how much money they are willing to spend (and the amount of money someone is willing to spend should not dictate your treatment of them either)
I started looking for a bag and did not see a single sales person around. I was hoping to get some suggestions or something. I wandered to the front and there were two sales women but they were already helping one person together. I don’t know why it took two of them, but ether way not one even thought to greet me. They looked directly at me, made eye contact, and looked away. So I continue on helping myself. After the customer getting extra help was gone, one of the women disappeared and the other one starting a conversation with another employee walking by and they eventually wandered to the other end of the department to have their personal conversation. Ooookayyyy so I guess I’m not getting a bag today.
I head to shoes hoping for better luck. I counted about 9 sales people in little social huddles, and only one with a customer. I stopped at almost every table of shoes to browse and not a single person acknowledged my presence. Two of the girls were having a conversation about refrigerating bread, but couldn’t say hello to me. Finally the only guy with a customer finished up and he breezed by me and said hello in passing, but went straight to join a little huddle. So I guess shoes were out of the picture as well.
You guys couldn’t possibly be on commission with this lack of service. This is actually my first time in Bloomingdales ever because I just moved to the area and never had one around before. I looked online and saw you guys have a pretty good selection so I figured I couldn’t possibly leave without finding something. Well I was wrong and I had to take my money elsewhere. I just wanted a fun shopping Sunday by apparently that’s difficult at this store.

I generally have a good experience at Bloomingdale’s overall, but times likes these make me remember why I shop online.
I had a few items to return that I had purchased at the location at the Beverly Center (all from the same area) and after waiting for 10 minutes while the sales associate was with one customer at the register, she tried to not help me return my items because they weren’t from the same department.
To clarify, I purchased them from the same section at Bloomingdale’s — women’s clothing.
She first said that they could return Designer clothing there, before she even looked to see what I had (not «designer»).
I think it’s very odd that I would be expected to go to each brand station within the store to return each individual item of clothing.
I also can’t remember the last time someone offered to help me find something at this location, or a time I didn’t have to hunt down someone to try something on.

2014 Unilocal 100 CHALLENGE — ²⁷⁄₁₀₀
Pretty decent Bloomingdale’s. In general the Westfield Fashion Square mall in Sherman Oaks is pretty low key and is never very crowded… so naturally this store isn’t ever swarming with people in it. I feel like every time I enter the store it’s practically empty and almost neglected. It’s basically the only super high-​end store at the mall and is on the far west end.
I’ve only checked out three departments in this store: 1) Makeup, because it’s the first department at the front of the store that you HAVE to walk through to get to anything else, 2) purses/​handbags, and 3) shoes. I specifically came during July 4^th when they were having some incredible sales and had tons of different handbags for majorly discounted prices. They had a pretty good selection, and I was especially looking for Tory Burch purses and found some pretty cute ones on sale! The sales associates working nearby were courteous and let me know about the promotions going on, which was really helpful.
TIP: Sign up for their email list to find out about their deals. Something I like about Bloomingdales in comparison to other high-​end department stores like Nordstrom, Neiman Marcus, etc. is that they have sales and promotions MUCH more frequently. I feel like I’m always getting emails about new deals coming up and I usually buy from Bloomingdales to take advantage of the great prices!