Coach

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Gift receipts can’t be used for a cash refund. Don’t rely on them! If you lose your receipt, don’t think you can get your money back with the gift receipt that they put in the box.

The WORST Coach store I’ve been to. I live in the area and have been visiting that store for years. I’m not a fan of their customer relations. Although, Annstoria and the pretty Hawaiian girl were the best, the other sales consultants were like vultures who wouldn’t let you shop in peace. Secondly, returns are a needless hassle… 2 very basic things that will me away.

I love this Coach store. Their customer service is very helpful. They make sure you find exactly what you want. Their selection is pretty big as well and they always have the newest styles available.

I will never return to this location.
I’ve been a loyal Coach shopper for years – in fact, every one of my handbags is Coach, as are most of my sunglasses, several of my wallets, and other assorted accessories. When I noticed that the silk lining in two of my bags was stained in a similar way, I took them in to Sherman Oaks be cleaned. The salesperson tried to sell me the spray cleaner (which is for the outside, not the lining). I asked her to test it on the interior first, before I ended up buying something that didn’t work. She huffed and sprayed some, but the stains remained. When I asked about the repair service (since the stains were still there and one of the pockets on the inside is also starting to fray/​rip) she dismissively said those stains are common and they don’t offer this service anyway – and walked away.
Most of my bags were purchased at the Spring Street location in NYC, which always provided impeccable customer service. Rather than buying an item from this location, I’ll wait until I’m back in NY to give my business to a store that shows respect for its repeat customers.