Lakeside Medical

Oh please… Run away Federal Work Comp patients!!! or anyone else who wants their billing done correctly and in a timely manner
This office has the most unprofessional, uncaring, untrained staff. I am talking about the office and billing staff. Okay, one girl was nice but I am sorry I do not remember her name.
I was transferred here on the ruse that Dr. Pembrook was moving his patients down the street from his old offices at 4849 Van Nuys Blvd. On the first visit, Pembrook tells me he is retiring and that the new doctor– (he does not know the name) will be able to help me with my Federal Work Comp case. All of this while he isn’t even checking my back condition but forgets and is checking out my carpal tunnel– right. This is in September 2008. Oh and his name is still on the office door the last time I was there in January.
Well, Dr. Burrows is a really nice person. I’ve never met Dr. Braunstein. But, the doctor is nothing without the staff to back them up. The staff was behind in billing since August 2008 so they did not bill the insurance carrier for my Employer. This is the Federal Govt we are talking about! If you can not or do not know anything about Federal Comp why do you take me on as a patient!!! Then when you finally bill — you send the bill to me stating that I am late. No bills, no medical reports– no lost wage pay for me! Case closed for my job– now I have to wait over 6 months to get paid for lost wages. They still haven’t billed !! I am now in jeopardy of losing my job and have been AWOL ed by my employer.
And Dr. Pembrook, he is retired and his files are archived and– hey it is not the problem of Lakeside– they don’t care– they won’t give anyone time to get his files so that his billing and reports are sent in.
Dr.Pembrook doesn’t leave without making sure he brokers a job for his son. What a guy. Did he care about THIS patient who he never even sent a bill or report about– hell no.
My medical record from Lakeside? I requested it but they don’t even have the time to give it to me after a written request.
Don’t be fooled. Even though the doctors in a practice might (?) be just great if their staff doesn’t know what they are doing you will get screwed.