Sephora

I was blown away by the absolutely phenomenal job that Geena did. The quality of her work is second to none! Catch her while you can; she is a senior makeup artist on on the rise to making major headway in Sephora; she is going places people, she is THAT good. Her makeup skills and technique are ON POINT. Seriously, FLAWLESS. I am constantly amazed by the incredible talent the women at this store posses! She is also so funny and easy to talk to and super knowledgable about all of the products. And when I complimented the scent she was wearing, without even thinking about it, she offered to pack me up a sample. Her customer service and kindness went above and beyond! Not only did Geena completely nail the look that I was going for, I received compliments all day and all throughout the night, because yes, her makeup held! I have never felt so beautiful on my birthday! I am so thankful for Geena for helping me achieve such a stunning look; I could not have done it without her! Thank you so much Geena, you are a goddess!!!

I couldn’t believe they have everythings I need it. They have a great selection YSL and DIOR. This is a great store ever

This review is for one specific person — the store’s Director, Fatima. She went above and beyond in helping me resolve a very annoying & pricey problem.
This store can get a little hectic and often times, I’m left unattended and ignored. I was hesitant in going to this location to resolve a warranty issue for this very reason.
Nope, not the case here! Without going into too much detail, all I have to say is: Fatima SLAYED.
She is the epitome of what a customer service professional should be! Thank you, Fatima!

My Sephora experience everytime I come in here has always been so short due to the amount of people that are available to actually help you out. This time I walked in Zanoni changed my whole Sephora experience! He was totally honest and open about the make up products, not worrying about selling the most expensive product, but making sure I was actually happy with it! He made me feel like I was honestly talking to a friend about make up! He was so nice and really helped me! Honestly I look forward to visiting this location due to him

So disappointed in this Sephora! I called yesterday and was promised that they were going to put an item on hold for me until the end of the day today. I came in today and of course, they gave it away to someone else. So so disappointed! Next time, don’t tell your customers something and do another… Wasted my time and gas for nothing.

Love this location. There was a girl from the skincare section and she was just great to work with and really took her time to help me and tried all these products on my acne prone skin. She was honest with me and told me all about the different foundations and which ones would work well with my skin.
I was helped by another girl, she was mostly in the front section and she helped me out a little, she gave me her approval on a foundation that was matte which is not the best for dry skin and just to later find out from another associate that something else would work better for me.
She was Asian and had a nose ring I think! She was friendly but it was more a fake friendliness.

This is a review for the In-​Store Beauty Makeover. I tried looking for a make-​up artist, but didn’t really find any in my area that fit into my budget. I was attending the opening night for my boyfriend’s film and wanted to look nice.
It was easy to make the appointment. I did everything on the Sephora website. I received a call the day before my appointment to verify that I was still coming.
Parking is easy at this mall. It’s free and plenty of spaces even on a busy day.
I was greeted at the door of Sephora. I told the welcomer that I had an appointment. He escorted me to someone that could check me in. I was there early, so I just sat down and waited till my appointment time.
Kristine did my make-​up and I’m so happy with the results. I showed her a photo of what I was thinking about. She immediately evaluated my face and went around to get all the supplies she needed. She’s very sweet and knowledgable. She always gave me a few options. I loved the lip color that she chose. It was exactly what I wanted as I was going for a noir look.
At the end of the session I was able to make my purchases to meet the $ 50 minimum purchase. I ended up buying the lipgloss, powder, and fake lashes. Someone else mentioned getting a $ 50 gift card beforehand, which could be a really good idea next time.
I ended up coming back the next day to return the powder because I realized I didn’t really need it. Kristine was actually there to help me. I bought nail polish to match my lipgloss and the eyebrow pencil.
Here’s a list of the things I bought:
Sephora Regal Lash $ 10
Stila liquid Chianti $ 24
Anastasia Brow Wiz $ 21
Formula X Atomic $ 10.50

I’ve been going to this location for a few years now and every time the customer service has been ‘meh’. However, today was especially frustrating — enough for me to immediately want to come home and write this. I went in knowing exactly what i wanted to see. I asked for assistance but the two women working there acted like I was a huge inconvenience — how dare I ask them to do their jobs. I was made to feel like my patronage was a waste of their time. At the register the girl was chatting with someone else working there and hardly paid attention to me. When I asked about available samples she was short with me and tossed something into my bag. After I paid she didn’t even hand me my bag she just left it on the other side of the counter and continued talking to the person next to her.
Honestly, I am so fed up with this place. Buying make up is supposed to be fun and the staff here are rude and make anyone with a question feel like crap. For the amount of money people spend at the store you would think that the employees would have some damn respect for their customers.

Every time I go here it has been a good experience. …the girls are helpful… answer all my questions… will be coming here in future…

Ehh… I’ll try to keep this short because I hate complaining.
Anyways, sephora is my go to place for makeup. I like the fact that I could go to jcpenney and buy sephora products there… but as this mall doesn’t have a jcp… this will have to do.
As for inventory, they have a lot of stuff ranging from perfume, makeup and skin care products. I like the insider status where you earn points on money spent for rewards especially since sephora is not cheap. And the birthday rewards are cool.
Usually the customer service is good with people coming to you offering some help and advice. But this location has been lagging on that. I have come here on numerous occasions left to my own devices to get what I need and get out. I have seen people ask for help only to be told to wait.
I used to love coming to sephora but I think I’ll save myself the trip and order online from now on.

Fatima was amazing!!! I came in to return a powder that had been recommended by another associate. That associate was super nice as well, but I could tell she was in a huge hurry. I couldn’t see as well as I had hoped in the harsh fluorescent light that often stares at you in these beauty supply stores. She even did that color IQ thing on my face, but when I went home and put it on in the natural light, it was wayyy too dark. ANYWAYS, Fatima, was at the cash register with a line, I asked if I could return/​exchange the powder, she went and found me the most perfect powder ever that matches my skin color like nothing I’ve ever seen before! She made sure of it! Exchanged it and even got some money back :) Great Sephora.

This Sephora is out of Sephora black eye liner… How does a store run out of its own brand?! They said they’ve been out for a while and I can order it online… Ordering it gets it here in a week… Who goes to get eye liner when they don’t need it at that moment???

I went here on a Wednesday afternoon. I like this location because they don’t ask if I need help every few minutes. I come here to swatch and play with concealers and foundation. I do makeup as a profession and so I stay updated with the new formulas. I also asked for a sample of a foundation and she didn’t make me feel like I was bothering her. Thumbs up for that. I was also greeted when I came in and when I left. Hopefully, they keep this up.

I feel like most people I know who shop at Sephora, enjoy the perusing and sampling of all the different products that are on display. That’s pretty much the general shopping experience. The employees there are usually so helpful and knowledgable. My beef with this particular store is that since it’s in such close proximity to a high school, it’s flooded with teenage girls who crowd out the place. I imagine that it’s probably pretty fun for them (if Sephora was around when I was in high school, that’s something I’d probably do… wow, I’m making myself sound old), but when you have something specific in mind and you can’t get to the products you want because of the gaggle of teens, it deters me from shopping at this location unless it’s during school hours.

This location is hit or miss. In their defence, it is mostly just so busy that you can’t get the personal service you sometimes need. I was the first customer in the door this past Saturday because I needed a concealer and this is something I’ve never worn before as the color was never right. Jessica tried a Nars product on me and took the time to show me how to use and let me look at the other brand she was going to recommend. The Nars item was perfect and disappeared instantly into my face. Ended up spending more than I intended because of her customer service. The end.

Oh… Place where I always tend buying beauty products…
I went first time for an makeup appointment… Ive showed the girl the photo what I have in my mind. The problem is that you don’t look at the mirror during the process. After 1h and 20minutes Ive almost had a meltdown. Never head that horrible makeup done in my life. She didnt put any foundation, makeup style was far from the photo Ive showed to her… The worst part was she new Im going to the weeding. She is really nice and polite, but Im sorry Sephora you have to hire makeup artist. She is far away from that. When the client end up cleaning and crying you know how bad it is!
Since Ive prepaid $ 140 in products and didn’t want to return anything they promised that manager will call me…
Of course, they didn’t call!
Its not just they’ve ruined very important event, they don’t even respect valuable customer!

This review is based solely on my experience. I went in to get matched for a foundation because I felt like my previous match (done at MAC) wasn’t accurate.
Geena was awesome, she definitely went above and beyond to provide me with awesome service and knowledge. I’ve been to this location many times and it’s always busy but Geena dedicated more than enough time to me and she made sure I was satisfied! I really enjoy giving credit when it’s due, specially when I receive better than usual service and I have to say I’m a happy customer!

Great place to find numerous Designer makeup, shampoos, Conditioners, amazing high end perfumes!!!
This Place is ***EVERYTHING BEAUTY***
The collection is ENDLESS!!!
The great thing also about this place is the fact that they are conveniently located in most all malls, and if there is that one day you don’t feel like just shopping at MAC and your In the mall, well it’s your lucky day!
Please note the ONLY reason I have not given this place 5 stars is because the last time i visited the location in the Beverly Center, the lady at the register was extremely helpful, and patient…
But once I was done with a few exchanges I was interested in finding a new face foundation, and the lady spoke about this awesome thing where they have this little tool that takes 3 photos of your skin to get the right match!
It was pretty cool and accurate to say the least, but the missing share is due to the TIME it took to get someone available to help, and when I say time I mean like 25 mins LOL!

I love this Sephora!
They always have everything in stock it seems like and every team member always comes off so knowledgeable.
Was able to pick up Christmas gifts for my three female coworkers today with the help of Ang. Even though it was super crowded, the check out line moved fast and it wasn’t so chaotic like other stores.

I love this store! A girl’s dream store, one stop shop for all my needs. I could spend endless hours in here trying all their amazing products. Skin care, hair care, make up, perfume, anti-​age lotions… you name it, they got it!
But what makes Sephora special and different then anyone else is that there is no store quite like them. The first thing is that they give out samples, not just random samples but personalized ones out of the bottle for whatever product you want. Usually your only allowed 3 but they make exceptions. They listen to your problems and try to find the products that will be your solution.
Secondly they have amazing customer service that definitely sets them apart from other stores. They go above and beyond to please their customers. Lastly you can try on all the products in there and get your make up done by their make up artist.
Sephora has a rewards program where you earn free sample and full size products with all your purchases! And who doesn’t like free things?
Another plus is that if you need to return a product, no problem, they make that real easy for you!