24 years with AT&T and this was the worst. Stephen is a worthless. One star only because there is no zero. Walked in to the store prepared to buy two iPad airs valued at 729.00 each according to the salesman. Could not look at the unit as there was a 19 or 20 year old who had just stepped up to look at them. After a few minutes we realized that the 20 something pimple faced gomer was here to play games while mommy and daddy were here for other purposes. After about fifteen minutes and more than three or four hints to our customer service rep that went ignored I decided to leave. He would rather try to change my service and the name it is under than to run this 20 something pimple faced waste of space off so we could purchase them. As we walked out the door he offered to get his manager. To little too late. Hope gomer bought a couple of I pads. know he really wants them, because they play games very good! Pretty sure he might have had 59 cents in his pocket.
Chad N.
Évaluation du lieu : 4 Austin, TX
Wow! Great customer service for a small AT&T store in small town Texas. Before I could even get to the door I was immediately greeted by a CSR who asked what I was here for and whom the right person would be to help me assist me. After she put my name down on her iPad for assistance I browse around only for about 15 seconds then I have someone coming over to me and asking I might need help with. Why can’t I get this kind of service everywhere? I was needing Internet and the bad news was that for the town that I’m in it’s all hotspot! well that puts me SOL due there being no other provider and my current provider will not have a hole in the ground for like another 2 months and since I run an online business, I’m loosing money as we speak. I recieved outstanding service, just was not able to get want I really needed. Happy but sad.
Jessica G.
Évaluation du lieu : 2 Denison, TX
As a family, we’ve had home & cell phone service with AT&T for almost 20 years, so I’ve been coming to this location for quite a while. If it weren’t a hassle, I’d have switched companies a long time ago. When it comes to friendly employees, it’s just the luck of the draw and it depends on the type of day they’re having. Some are nice and some don’t want to be there at all. Expect a long wait, too… unless you’re just paying a bill from their self-service kiosk.