Walgreens

The «convenient drive through service» is really the only reason we don’t use Target or Safeway for our pharmacy needs. And the drive through isn’t terribly convenient much of the time. The service tends to be quite slow but worse, often lacks courtesy or any notion of customer service. Often when you drive up to the window, you can sit for as long as 5 or more minutes without being acknowledged at all. A simple «I’ll be with you shortly» would suffice.
Recently we dropped some prescriptions off on the way home from my husband’s minor surgery. When asked when we would like to pick them up, I asked if an hour worked. They told me that was «perfect.» I came back nearly 3 hours later and used the drive through. The staff person told me they weren’t ready yet. I asked if she was sure, since it was considerably later than when I originally said I’d be back. Her answer, with no apology was, «yeah, we got behind.» She then told me to come back in about 15 minutes. I returned in a half hour, just to make sure, and found the pharmacy was closed for lunch! She could have easily told me they would be closing soon for lunch since it appears to be the same set time each day. I ended up returning later, for the third time that day, to get my husband’s much needed post-​surgery meds.
Some staff members are nice and some are better than others at recognizing the customer and at least greeting them. But this clearly needs to be part of a training that ensures all staff are courteous and helpful all the time.
I do like that I can put my prescriptions on the Easy Pay system, keeping a card on file for expedited check out.

I’ve used this pharmacy off and on over the last 12 yrs because it unfortunately is the only convenient location in the area and it has a drive-​thru. However, with new development currently happening in the area, I am hopeful that will change.
Sherwood Walgreens pharmacy is inconsistent in two areas; its hours and product inventory. There have been several times that the pharmacy is not open during publicized hours of operation because the pharmacy staff are «running late» in the morning or the pharmacy is closed in the middle of the day because the pharmacist had a family issue. They have also been out of various medications (pretty common stuff, things you would expect a pharmacy to have on hand) consistently over the years. It appears to be an issue of poor business management skill.
The pharmacy is consistent in two areas; the rate in which they fill your prescriptions is consistently very slow and the pharmacy staff is discourteous and lack basic customer service skills. Doctors in the area have even made negative comments when I provide Sherwood Walgreens as the pharmacy at which to fill my prescription, so their reputation among patients and medical providers seems pretty wide spread.
If you absolutely must have your prescription filled there, I would recommend going in with very low expectations and you won’t be disappointed.
Hopefully, there will be better options in the Sherwood area soon.

We mainly chose the Sherwood Walgreen’s because it’s on the way home and has a drive thru. Two convenient things when you just need to get your prescriptions and go home.
Jerry the Pharmacy Manager and their pricing ruined that for us. Any dealings with Jerry have been rude, unhelpful and in one instance, completely inappropriate.
Completely inappropriate: My wife, who happens to be pregnant, went to pick up a pain relief medication. Jerry’s «consultation» for her was:
«This should really be able to get you cooked up during your pregnancy.»
He apparently never read the «things to never say to a pregnant woman» book or the guidelines of his job which are to keep your smart alec opinion to yourself, dispense drugs and advice on how to use them safely. We were in complete shock a professional would say this. Our doctor was in complete shock that he had said this. We collectively decided it was time to find a new pharmacy after that.
Price: Insurance companies make things that much more complicated. Ours can’t count or divide by 30 to make sure you are going to have the medication your doctor instructed you to take. So when we found we were out of a sleeping medication and insurance wasn’t going to cover it, we were left paying cash. Cash price for a popular sleeping medication at Walgreens: over $ 44 (for the generic. yep.) The exact same prescription at Costco: $ 9.14. They were not willing to communicate with our insurance company to own up to the fact they filled the prescription wrong to begin with.
And finally, Unhelpful: We cancelled 2 prescriptions due to insurance not covering them, finding alternatives and not bothering to have them switched. When we went to pick up another prescription a week later due to a doctor not realizing we had made a switch (and us really needing it) they lumped the 2 cancelled prescriptions into the 1 prescription we needed. No consultation was given this time or a run down of what was being picked up. Not realizing what had happened until after we left the drive thru, Jerry claimed the Board of Pharmacy allows them to deny any returns once prescriptions have crossed the pharmacy counter. I don’t doubt this is true, but even on the Walgreen’s website it states that if a prescription has been filled in error, you may speak with the pharmacist to come to an agreement. Obviously this was filled in error. He was short, rude and unwilling to acknowledge that they made a mistake.
The convenience of the drive thru just isn’t worth justifying a managers appalling behavior, outrageous pricing and general disinterest in wanting a customer. There are better pharmacies in and around Sherwood.

I regularly go here to pick up any prescriptions for myself or my family. The staff is awesome both in the pharmacy and in the store in general. They also have some other basic household things so if you need a script filled and a couple other items it’s convenient to stop in and pick it all up. They also have some food items, beverages, chips, even a very small frozen food section. I often use them for swapping out empty 20lb propane tanks.