Insurance Auto Auctions

My car was brought here by my insurance company while we had it considered a total loss, we decided to purchase the car back and try and fix it our selves, When Insurance Auto auctions delivered to us, the car it was missing the antenna, air filter, rubber winter mats and windshield wipers. So we called to find out what happened to our parts (thinking they innocently removed them for auction) and was met with a very defensive woman named Karen. Now I’ve only spoken with Karen once myself and she is very adamant the the parts were missing when the car entered the lot, I asked if they had pictures (the tow truck drivers assessment of the vehicle would have even been sufficient.) She initially told me she only had pictures from when the car left the lot, then when I spoke to her again she said she had located pictures from the intake of the car and the parts were indeed missing at that time, I asked her to please send me the photos so I may used them when contacting the insurance company. She promptly told me no and that its not their policy to do that, i said we it may not be policy because this is and unusual situation and why wouldn’t they want to send me the pictures that helps their case? She was very agitated when I spoke with her and I feel considerably that she had no desire to help me in finding out who the responsible party was, though she was considerably adamant from the beginning before even «finding the photos» that they weren’t responsible and to call my insurance (which I did and they said the place who physically had the car is responsible.) I don’t want money, or even to replace the parts, I am looking for MY parts, I’m not looking to scam a replacement for my part but just my original parts back! I will update as the situation progresses but based on Karens demeanor I don’t feel I will get very far with this location, beware they are not helpful or professional when you try to talk to them, i have yet to speak with the manager on the lot.

My insurance and this company finalized on the amount of $ 2100 to be paid for my totaled vehicle. After calling in incessantly and over ONE MONTH LATER, I get a check from IAA for $ 300!
After all the time spent attempting to communicate with these people clearly and accurately is this even remotely appropriate?!

This place TOOK my vehicle without ANYBODY’s permission. Not my insurance company (who I will leave unnamed because they have been super-​helpful), myself, or the owner of my shop. They strong-​armed him into thinking that they had a valid order and HAD to take the vehicle.