The Home Depot

There’s a saying about The Home Depot that we are all familiar with «You can never find help there!» That’s what I’m use to whenever I need to locate something or have questions regarding a item I would like to buy. This time I must say I was surprised, a employee walked up to me and asked what do I need and actually took me to the location of the item I was looking for. Home Depot is trying to shake the stigma of «no good service» and that’s great. But they need to first work on training the people in the departments better. Online to have a key made (yes a line for keys) It felt like hours. The one young man making the keys looked like it was his first time. The line grew as my patience shortened. People on the line started joking about how long it was taking. I finally was at the end of my sanity so I walked over to the Customer Service Desk. The idea behind customer service is to serve or help as much as possible. I approach the young lady and explained my issue. She looked at me a bit confused then told me ask a cashier to help him. A cashier? I walked away without resolve and continued to wait it out. Finally the line moved and more keys were made but not without lasting damage. You see I would never Unilocal Home Depot, you’ve been to one you’ve been to them all. But one bad experience last longer then ten good visits. They are doing a great job with help on the floor, but they still have mountain to climb if they ever what customers to enjoy there shopping experience at one of the stores. Let’s hope Home Depot has some kind of training on how to speak to customers for its staff because next time I’m trying Lowes.

The glass on my storm door needed to be replaced. I went to the Home Depot to get it replaced very early on this Sunday morning.
I found George in the Window and Door departments and explained what I needed. He brought me over to his computer and showed me that I can order the replacement glass directly from the manufacture or from Home Depot. As it turned out I couldn’t find the serial number on my window. I asked if we could measure one that he had in stock and maybe we could get lucky and use that serial number to order from. Well, as it turned out the first door we went to was an exact fit and it was an open piece missing some parts, but the glass was perfect and he gave me a big break on it because of this! I didn’t have to order anything and I was all set!
I couldn’t thank George enough. I was extremely impressed with his positive attitude and he was very genuine. I am so glad to see people like him still work there!

I was asked at least 10 times by ten different employees if I needed help, and I saw this happening with other customers too. So refreshing! For anyone who has ever been to a Home Depot getting help is never any easy thing so to find it in abundance, and being offered without having to hunt an employee down and ask is AMAZING!!! Way to go Shirley Home Depot please keep up the good work!!!

When it comes to there tool repair dept. they are the absolute worst!

Worst home depot I’ve ever been to. I rather drive 15 min to patchogue and go to lowes

Average HD in a meh shopping center. Quite intrigued by the photo uploaded to this listing, but viva America.