Ruhl and Associates

You can tell Gary takes pride in his work. Great responsiveness to correspondence. Excellent service, Gary really knows what he’s talking about and performs the repairs at a good value price. Highly recommended! Keep up the good work!

Gary’s service is second to none. I first hired him a couple years ago to service my aging Eames Herman Miller desk chair, then he recently helped me with an Aeron chair. Both times, he was prompt, courteous, knowledgeable, fast, capable, and reasonably priced. Just an awesome experience all around.

Gary is fast, professional, and thorough. His repair services are excellent, a great way to keep your HM chair in top condition (and it’s easier, and probably less expensive, than getting the parts and doing it yourself).

If you need your Aeron chair repaired, give Gary a call. I called him in the morning and he came to my house the same day. He repaired the chair at a very reasonable rate replacing a cylinder and tuning it up. He knows more about the chair than anyone and even gave me a lesson on how to use it to it’s best ability. He is very customer service focused. I highly recommend Gary. Don’t go anywhere else for your Aeron Chair repair. He can be reached at
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Gary is great. Very skilled knowledgeable and does a great job. I have several Aeron chairs I bought over Craig’s list that were less than perfect. Gary replaced the cylinder in one chair and fixed the squeaks in the other by totally disassembling and cleaning the chair. Now both chairs are as good as new. He also fixed the swinging arm problem by replacing the older parts with a modified newer part. And best of all he charged a very reasonable rate with a significant discount on the new parts. I highly recommend Gary!

Gary came to my house on Tuesday after I emailed him Sundaya fternoon. He had my busted old second-​hand Aeron fixed up in about 15 minutes. The cylinder burst/​broken, causing the chair to leak oil all over the place. He replaced the cylinder (charging me half the regular price for it) and also repaired some broken bolts and provided a missing cover for the main chair mechanisms.
All of that labor (& parts!) cost me $ 5 more than I would’ve paid for the parts myself direct from herman miller, which is awesome. Highly recommended.

I found Gary with a Google search that turned up this entry on Unilocal.My office chair (a Herman Miller Aeron) had broken and I needed to find a place to get it repaired or the parts to do it myself. For the list price of the part, he came to my house, performed the repair, and checked out the whole chair. He provided the parts, labor, and taxes just for the list price of the part. He even emailed me to let me know he was going to be a few minutes late due to traffic. And it was interesting to talk to him about his business while he was here as well.

Gary is a Herman Miller DIY’ers dream. His prices for parts and shipping are very reasonable, and he is generous with repair advice from his years of experience working on HM chairs.

Gary fixed my Aeron chair right up. He was fast, knowledgeable and friendly. He also taught me about how to adjust the chair correctly and suggested that I view the you tube instructional video on YouTube. This was super helpful!

Gary is great! Reasonable, quick, on time and made my old Aeron chair as good as new. I recommend his service to anyone in need of Herman Miller chair repair.

I called Gary to inquire about replacing the two stage pneumatic cylinder in my 97′ Aeron Chair. Gary provided me an affordable quote and we scheduled a date and time for him to drive to my house and repair my chair.
He was prompt, courteous, polite and most of all, very efficient. It took him just a few minutes to replace the pneumatic cylinder and then offered to give the chair a full tune up while he had the chair apart.
The amount on the invoice was exactly the amount he quoted me on the phone.
I would highly recommend Gary’s services to anyone who owns a Herman Miller chair.
Great job Gary!!! Thanks for the excellent customer service!!!

Summary: Gary is an outstanding example of a top-​notch, small businessperson that «gets» customer service.
Recently, my ten year old Herman Miller Aeron chair developed a severe case of saggy, floppy-​arm syndrome. Since Gary (of Ruhl and Associates) was the local Herman Miller repair guy and since the chair had a 12 year parts and labor warranty, I called him up and asked for help. About a week later, he came by the house (I work out of a home office a lot of the time), repaired both arms, and inspected and tuned up the chair. Gary was courteous and professional, his work was meticulous, and he delivered more than was promised. What more could you want?
In this era of declining customer service, it was refreshing to meet a small businessperson who really understands the concept. I give him a 100% on my scale of satisfaction, and would recommend him to friends and co-​workers without reservation. If you’ve got a sick Aeron chair or are in the market for another one (and are in the Puget Sound area), Gary is your go-​to guy!
(note: Gary isn’t actually small. he’s normal sized. I was referring to his business!)

Needed an arm replaced. Gary came prepared with exactly the right parts and tools and had the arm fixed within minutes. He then serviced all the other Aeron chairs in our office. Very personable, very professional, and knows these chairs very well. This is a no-​brainer: If you have an Aeron Chair that needs repair or service, don’t replace — Give Gary a call and he will repair. Definitely worth the call!

We had a couple of Herman Miller Mirra chairs that needed repair and Gary was great. Punctual, professional, personable, perfect.
I was slightly skeptical at first since I couldn’t find a big fancy website for Ruhl and Associates, but judging by his work I can see that he’s getting enough referrals that he doesn’t really need one.
I wouldn’t hesitate to recommend his company and especially Gary for any Herman Miller chair repairs. He also turned out to be much less expensive than any of the other repair options that did have a big web presence and none of them were willing to come to my office for no extra charge.

Gary is Awesome. Scheduled with him via email to come out and fix my Herman Miller Aeron chair. We traded a few emails to ensure he knew what he needed and then scheduled a day. He called before he arrived and then fixed the chair in a matter of minutes and even suggested some warranty repairs he noticed that I didn’t pay for.
I would highly recommend.

Gary did an excellent job of refurbishing my 11 year old Aeron. He replaced my 2-​stage pneumatic cylinder, inspected the inner parts of the chair, and sold me a replacement lumbar support. All of this was done at a very reasonable rate, and he came on site where I work to perform his services.
If you want services you can trust and great value, contact Gary.

I’ve owned a Herman Miller Aeron chair for my home office for about ten years. Although it’s one of the best chairs you can buy, mine had some wear and tear — one of the levers had broken off, the lumbar pillow was ripped, and the tilt lock was failing.
I contacted Gary Ruhl over email (
) and he came out to my home to service my Aeron. I’d told him what was wrong with my chair over email and showed up with replacement parts. He spent over an hour rebuilding the «black box» under the seat pan, replacing/​upgrading/​adjusting various parts, and explaining the secrets of the Aeron to me. After the repair/​rebuild was complete, we went though an adjustment process where I sat in the chair and he attentively adjusted various screws and spring tensions for my desired posture. Combined parts and labor was $ 97. My chair feels nice and tight now!
Gary also sells new and used Herman Miller chairs in small volumes, so if you’re in the market for an Aeron, I’d check with him — he can probably beat any price.