Shoreline Mower and Saw

Don’t expect to get your item back in a timely manner… especially if it’s warranty work. It took them 4 months to fix my weed cutter and I wouldn’t have known anything that was going on because they don’t call with updates — even when it’s finished! After 6 weeks of waiting I was told that the part they needed was on back order. A month later they said they had the part and would get to it within the week. A month later they played the back order card again and said it would «be done Friday.» 3 weeks later I tried again and found out only by driving to the store that they had closed for 2 weeks and could not be reached by phone. When they finally opened up I called and they said it was done. I’m a patient person and this is my first negative review ever. Terrible customer service! If this was not covered by warranty I would be even more angry.

Worst service ever. They are now called North city mower and saw. Check out the awesome reviews. You have been warned.

Super friendly, knowledgeable and great customer service!
I ordered a replacement cable for my mower and when it did not come in on time they happily found one that fit and replaced it for me at no additional charge! Thanks!

My dad recently brought in our Toro lawnmower to be fixed (the second time within the past year) and when we brought it home it worked just fine. However, the second time we mowed our lawn it stopped working. We recently paid ~$ 100 to get it fixed this month so my father (English as a third language speaker) was frustrated with always having to bring his lawnmower in to be fixed. He enjoys going to this establishment because he wants to support local businesses. When we went into explain the situation, the mechanic explained to us that perhaps we didn’t put in new gas. I asked how fresh does the gas have to be, he said roughly 3 weeks. I really hope that this diagnosis holds true. It remains to be determined. However, the mechanic was willing to clean out the carburetor and work with us to resolve this issue. Because of this I am giving them a thumbs up and would recommend them to others from the good customer service provided today.

Finally a good shop in the North end. New owners did an excellent job on my riding lawn mower. Picked it up and had it back, running great, within a short turn around. Cost: fair and reasonable. Very nice folks to deal with. Check it out.

My neighbor and I both took our pressure washers to this company and are happy with the customer service and repair job.
FYI: they have speed traps on 1^st Ave NE by the shoreline rec center so don’t get caught speeding while you are looking up the address and not paying attention to the speed limit like I was.

This company changed owners recently, for about the third time in about three years. The new owner changed the name from North City Mowers, probably to disassociate himself from the sad reputation of North City Mowers.
The new owner is the guy who used to work there as their repair person. Sounds good, right? However, I went there and bought a replacement air filter and spark plug for my Toro mower. Couldn’t figure out why the spark plug wouldn’t stay screwed into the mower. A neighbor suggested that I must have stripped the threads on either the mower or the plug. My mower was six years old, and I figured that it would cost more than it was worth to take it in for a repair.
So, I went and bought a brand new Honda. At the Honda dealership, because I am sick of dealing with horrendous service from mower repair shops (check out reviews for shops around north Seattle. There’s one place where a customer was physically assaulted!). The new Honda, of course, works like a dream.
I also looked up the replacement spark plug for my Toro. Lo and behold, Mr. Shoreline Mower had sold me the wrong one. This had not been a complicated problem for him to solve. Most Toro mowers, it turns out, use the same spark plug. I went to HOME DEPOT and bought the correct one. My Toro works great now.
Now I have two working mowers, which I don’t need. I have this crazy feeling that the guy at Shoreline Mower sold me the wrong one so that I’d need to bring the Toro in for a repair (yes, I’m a woman). Maybe I’m right, maybe I’m wrong. It means that the guy is either dishonest or stupid.
If you can find an honest, competent mower repair place anywhere around Seattle, please let the rest of us know. Or maybe you can open one up yourself. Even if you know nothing about mowers, you’re likely to do better than the incompetent, dishonest or violent shops that are polluting the scene now.