Umpqua Bank

I moved my banking to Umpqua since it is convenient for my business. I’ve been very satisfied with the accounts and services here. I was offered a favorable rate on a car loan and also have had good experience with the manager here who has helped me towards hopefully getting a business line of credit in the near future. They are always polite and friendly. There’s free coffee daily, and cookies on Friday.

I came in to get change for my job and even though we don’t have account they said they’d make an exception for us. I was already denied at the bank down the street so it was nice for someone to help me. I’m going to talk to my manager about moving out of Bank of America. The also have cookies and offered me one!

Was not impressed with my service here — I came in looking to refinance a car loan I had received through Sterling Bank before they were acquired by Umpqua.
As someone who also provides regular customer service in my line of work, I think it’s extremely important to ensure employees are giving accurate information and come across to clients confident in their knowledge. Umpqua obviously does not agree.
I worked with an employee who I felt didn’t understand the system of refinancing an auto loan, and was beyond unhelpful. I was so uncomfortable with him handling my finances in any capacity, I decided it would be easier to borrow money and pay off my car loan in full so I didn’t have to work with him any longer.
Umpqua either needs to do a better job training representatives or do a better review process with employees — because this was some of the worst customer service I’ve ever received. I will not be going back to this location for any kinds of services in the future and will most likely be avoiding Umpqua all-​together.