Coach Store

Excellent customer service every time. This time I needed a repair on a previous purchase. Nadia was an excellent help to me. These bags, wallets and briefcases are investment purchases to most of us. Knowing that it’s supported by warm hospitable service to keep your purchases in great condition, makes us want to come back here for your next investment.

Like all Coach stores this one is nice. They have a terrific feel to them. This one will take repairs, which is what they did for me years ago. The repairs looked great.
They have the latest styles at this location and the merchandise turnover is pretty quick here.
Im a fan of these stores, but as a large chain, they are indeed A-​OK.

I don’t think the staff is equipped to handle more than 2 to 3 customers in the store. They had 3 on the floor that day but only one at the register helping customers. I stood there waiting as two of the staff waited on an elderly lady as she looked at watches on their online catalogue at the register. There was another person at the register, but she decided to overlook me and helped a lady who came after me. She ended up having trouble doing an online return and couldn’t help anyone else for quite awhile. I’m not sure if it was because I wasn’t dressed as well as their other customers or because I’m not the age range they target, but I’m sad I received such treatment that I would have only expected at places like LV or Gucci.
Other than that experience (that I hope was just a one off of overwhelmed staff), the store was organized and spacious. The colors for this season reflect the coming spring and helped me choose a bright coral instead of a white/​beige. The staff was friendly and helpful until we got to the register.
Unfortunately, I’m not going to come back anytime soon because of this experience. But when I do, I hope the staff will prove me right: that this time was just a one off for them. Until then.

Excellent high level service at the Short Hills Mall. Have a coach briefcase or bag they can do repairs and make them look brand new. You spent the money to buy Coach or got it as a gift. Now take care of it. Or buy a new one the selection is vast.

The new store is AMAZING. The store is a concept store, unlike any other in the company, and as you walk around it’s as if you’re in a real-​life Coach catalog. The new layout is gorgeous (although the location may not be as good as the old one) and the environment was friendly and so down to earth that they seemed like they were having more fun than my fellow shopper and I were. There are little Coach-​esque decorations all throughout the store that make it seem as though the company truly put in a lot of effort designing and visually merchandising it. You know when you just go into stores and there’s stuff in the walls and stuff on the racks and maybe a few pictures and marketing here and there? Not at this store. It’s all Coach. Everything Coach. It may at first be a bit overwhelming, but by the time you make it halfway through the store you find it so appealing that you can’t help but take it all in.
I applaud you, Coach. And thank you for not using the monogram pattern on EVERYTHING you release now =)