University Health – Shreveport

This is the worst hospital I have ever been to. Where to begin?
My son had surgery here a few weeks ago. We arrive at 730 (half an hour early) and are greeted with grunts. Employees shout to each other in the hallways while grunting replies to us. This includes the woman pushing my son’s bed to a different floor. We were ignored but boy, did she know everyone else! My ears are still ringing from her gleeful shouts! People roam the hallways looking like extras in The Walking Dead. The rooms are sparse and are reminiscent of an abandoned old hospital. My son’s bed had someone’s old ekg stickers stuck to rail and splatterings of some dried substance (vomit?) on the rails. Finally, at noon, we were brought back. The actual doctors were great. The anesthesiologist and nurses were nice. If it wasn’t for them, I would have high-​tailed it out of there. But even with them, I will NEVER go to this hospital for anything.
After being told it was a short procedure and wouldn’t take long, and with our arrival time at 8, we were sure we would be out by 12. HAHAHA. That only happened the first two times he’s had this procedure done at other hospitals. Not this poophole. We left the hospital at 515. Meanwhile, I go to the cafeteria. Surely I can find something to eat in a cafeteria where DOCTORS eat. So I ask a couple of the servers about ingredients (I have celiac and cannot eat gluten). None of these people knew what I was talking about and one glared at me like I was gum on the bottom of her shoe (that she certainly picked up from a wall in the hospital). I ended up eating two bags of Fritos for my lunch.
So here I am, at the clinics across the street. The parking is a nightmare. I left an HOUR before our appointment to park and could not find a single parking spot. So then I go to the pay parking. What kind of backward-​BS is this place? Cash only? It’s 2015 people. Time to get your heads out of your butt. And lucky me– I don’t have any cash. But I HAVE to park NOW because if I don’t, I’ll have to pay a no-​show fee for my appointment. I am just so freaking jazzed to pay a fee to use their ATM to pay to park in their torn-​up (no exaggeration– my car was hung up twice in a giant pothole) parking lot.
With the entire parking fiasco, I have still managed to be 10 mins early. The clinic up here reminds me of some bus station. It’s drab and there is dried food and crumbs in the carpet. The people sitting around me look homeless. I approached the «receptionist» to check in and I asked if the doctor was running behind (last time I waited almost an hour before being brought back). She said, «Mmhmm» with a face that said, «of course he is, numbnut!» and then picked up the phone, completely ignoring me. Well, I have somewhere to be in 90 minutes. I do not have time to wait. The doctor agreed to meet at a certain time. And I now have to pay to park for a much longer time AND be charged a surcharge to use the filthy ATM. Tricare has never sent me to such a disgusting, substandard place before and I am filing a report with them about this hospital. If the doctor only uses University Health as an operating theater, well, I will sever our ties with him as well. Hospitals, of ALL places should be clean and orderly.
I sat until 230 and was called to the receptionist to «check-​in». Apparently I wasn’t even processed in yet. I told her I wouldn’t be staying, unless I would be seen by 330. She said I would not be. So I left. The doctor we were seeing operates another office elsewhere in town and I immediately booked an appointment with him there. I paid $ 6 ($ 3 plus the ATM fee) to park for no reason.

This review is for the PJ & WOW coffee/​snack bar at in this University Health Shreveport location at 1541 Kings Highway in Shreveport La.
Quick review as I am short on time. medium specialty cappuccino was $ 4.49. It tasted alright and I am accustomed to paying high prices for gourmet coffee. But they are ripping these poor medical sturdy ga and other customers off in their food and pastries pricing, in this case, some kind of berry lemon cake pastry. This not freshly made pastry was 3.99 plus tax and the most expensive item and by size the smallest portion of pastry offered. Sounds like a petty complaint but I am just letting customers know that you can come here for coffee, just don’t come hungry. Look at the picture. I included the standard plastic fork for size and the receipt to show what my $ 9.21 bought me. Ugh.