Firestone Complete Auto Care

This is the most dishonest tire place I have ever taken my car to. I asked my girlfriend and mother to take my car in to inspect a small leak while I worked. I was informed that a screw was placed on the shoulder of the tire and it was not repairable. I was told the tire could not be repaired and that I needed to purchase 4 new tires. I decided to get a second opinion and took the car to BJ’s where I was shown that the screw was in the thread and easily patched. Do not trust this Firestone as they are completely dishonest and take advantage of women

I can not thank Firestone enough! Last weekend I busted my tire in Worcester and I did not know where to go for tire repair. My busted tire was also stuck because of rust. Firestone was closing in 30 minutes so I called and let them know I needed assistance but I was stuck. During the whole thing of me attempting to remove my busted tire with help from friends, I called Firestone constantly and they gave me good advice. I ended up going into Firestone an hour an 30 minutes after and they had waited for me. They worked on my tire immediately. The repair price was also reasonable. One of the cheaper places I have been to. Thank you so much!

After they «did» an alignment my right tire worn out more unevenly. I just read negative reviews and have to confirm that. So today I just need a new tires and I called them. The guy told me we have tires on sale. Gave the total. 575. Lol. Those tires cost 90 $ each. And I have life proof alignment. So what sale he have been talking about? Balancing and installation for 200 $? Are you serious? I will do it better by myself for free.

This store is much better than my last experience at the Auburn store. Luis and Adam were great, and I don’t know the names of everyone else but they were all very professional, very courteous and explained everything every step of the way. The store is clean and modern and even though I had a long wait for my services, I was very comfortable. They worked with me to make sure I knew and I could choose which services were the priority and which ones I could return for later. Luckily, I was able to get it all done in one afternoon (tires and brakes, nothing unusual.) They were very fair price wise, and so easy to talk that I cannot be more pleased with the customer service. I will definitely be returning to this store for additional services. Thanks guys!

Horrible experience. Went in for a valve stem/​sensor change. Two days later my new valve stem is twice the size as the others … They messed it up and it looks bad. Thanks a lot!!!

This location is full of morons. I go in for 2 tires and an Alignment. I tell them before hand, the car hasn’t been driven much, Struts in the front were done in April. The Strut BOLTS were not fully tightened as the car was going to be getting an alignment eventually afterward. I told him, MAKE SURE YOU TIGHTEN THE FRONT STRUT BOLTS ON THE KNUCKLE BEFORE YOU SET THE CAR UP FOR AN ALIGNMENT. Come back a few hours later, tells me he cannot fully do the alignment, because the spring is slightly off the Perch on the strut. Ok, why did you still do the alignment first off? No one called me, I wouldn’t have authorized the alignment. So, they want to charge me full price for the alignment? Pfft, fuck off. Next order of business. I go to do brakes in my driveway on the car. Anyways what do I find??? The FRONT STRUT BOLTS WERE STILL LOOSE WHEN I SPECIFICALLY SAID FUCKING TIGHTEN THEM. This tells me the retard not only ruined the rear alignment because it was done on loose parts, he didn’t even attempt to align the front. Well, well, well. The fucker just did a toe and blow on my car. Here’s the bigger KICKER. The asshat ruined the rear alignment. The back was PERFECTLY FINE. He gives me a sheet showing the corrections he made to the back on the Toe and Camber. What a ROOKIE on the alignment. He did not tighten the front bolts like I SPECIFIED needed to be done. Now, this reject of a Alignment Tech ruined my back Alignment, because when he set the car up on the Alignment rack he didn’t tighten the front Strut bolts like I FUCKING SAID 3 TIMES BEFORE THEY TOOK THE CAR.
Rookie mistake List:
1: not tightening the front Strut bolts like I stated
2: Doing the alignment with the front bolts loose
3: Ruining the rear alignment and calling it good, because he did an alignment based on loose part in the front
4: Just did a Toe and Blow, and wanted to charge me for a faulty alignment to begin with. If that’s not bad enough, wanted to charge me for an alignment without properly adjusting the front struts
5: He REJECTS, I HAD THE PREVIOUS PAPERWORK, YOU DIDNT FUCKING TOUCH THE FRONT CAMBER/​CASTER ADJUSTMENT
6: Tells me he cannot properly alignment the car because the spring isn’t properly on the perch. Wrong and right. Wrong because he can still adjust it, it just effects the spring oscillation rate because its slightly compressed. We are talking millimeters BY THE WAY.
7: Yes, he can align the front Camber and Caster, even with it slightly off.
8: I TOLD THEM IT WAS IN AN ACCIDENT IN THE FRONT RIGHT CORNER AFTER THE STRUTS WERE DONE. Which explains the spring slightly off the Perch. I don’t care, align it anyways, IT WILL BE FINE
9: HAS THE AUDASCITY TO TELL ME CAMBER DOESNT CAUSE A PULL WHEN NOT IN PROPER SPEC.
10: I WAS A MECHANIC FOR 15 years fucking rookie. CAMBER BEING OUT OF WHACK TOO MUCH CAUSES A FUCKING PULL YOU FUCKING SLOB OF A TECH.
11: I went to go toss him a 20 $ because (at the time I thought he did a full alignment, until after I ripped the car apart noticing otherwise) he literally tossed it back at me, and gave me a PFFT. FUCK YOU ROOKIE, CAMBER DOESN’T CAUSE A PULL?
12: HE THINKS CAMBER BEING OUT DOES NOT CAUSE PULL. GOOGLE IT, ASK A TECH, YES IT DOES. But I say that because, how many cars did he not adjust the camber because said newbie ass mechanic thinks it wont cause a pull? It will also wear the tire inside or outside depending on the angle and how bad it is.
Don’t go to this shit show of a shop. The service writer is a reject, doesn’t know dick. Didn’t contact me about anything. Rookie technician thinks leaving camber out of the specs wont cause wear. Statement of a new technician or an uneducated technician.
Hacks, that’s all they are. Although, I cannot say that for all of them. Just this 1 technician and Service writer were the 2 I experienced. But, if they are what represents this shop, fuck these guys. Go to National Tire and Battery in Shrewsbury, They rock. they don’t mind me hounding them since I used to work on cars and TRUST NO SHOP AT ALL. Believe me, when people watch you like a hawk it sucks. I talk shit about those customers all the time. Which, I’m sure they talk shit about me hounding them over at NTB, but they sure are nice to my face, and treat me with respect. That’s all I care about.
So, in conclusion: Firestone is a scum ass place. They try to do incomplete or half-​assed work and try to charge you full price for it. They also wanted to charge me a tire disposal fee when I was having the snow tires taken off and saved. SCUM BAG SHOP. End of story

The service my boyfriend and I received at this establishment was above and beyond anything I could have expected. Loren was pleasant, helpful, honest, and fair. I received quality work with a short turnaround time at an amazing price. I felt so well taken care of, like we were family. From now on I will only be doing my business here regarding any services they offer. Thank you so much!

It really is rare to find a car place that goes out of its way to surprise you with over the top consistently good service. This weekend was not the first time this Firestone came to my rescue but they sure saved me! Every time I have been there I leave feeling like I got good service and a fair price. My car rides SO much better with new tires and I was thrilled to hear that I didnt need brakes. This place does it right!

My first time there – called Sunday morning in advance of snowstorm, –employee quickly confirmed four Firestone *winter force* tires in stock that fit my vehicle, and gave me a quote that held at time of purchase. Job completed in an hour and fifteen minutes– four new tires balanced and aligned, price reasonable, the alignment was only $ 60 with the store promotion. I will return, Sunday crew got the job done way faster than expected. btw, these tires work great.

These guys are sleazy — I had a coupon for a tire rotation and when I got the car back they hadn’t rotated my tires but had charged me for it. As someone who knows nothing about cars, I wasn’t aware that I should mark them before bringing them in — and now I have to buy new tires after only 25k miles on them because the front ones are worn down. While I could chalk it up to negligence or just a mistake on their part, after reading other reviews about them, I’m quite sure it wasn’t. At this point I guess it doesn’t matter, I’ll be taking my car elsewhere in the future. Too bad, I live right next door, it was super convenient. Would give 0 stars if I could, since these guys take advantage of those who don’t know much about cars.

I had a coupon for a $ 16.99 oil change which was supposed to included a free tire rotation– they didn’t do that. I brought my car in because the blinkers weren’t working, they «fixed» a switch and did it for free (only costs a few cents) but my turn signals still aren’t working. Needless to say I won’t be bringing my car back here.
The service was pretty fast and everyone of the employees I spoke to was nice and friendly, so I give them a two star rating.

Honestly, I am really not a review writing type of a person. But, sometimes, an incident happens with you which might hurt you to such an extent that you might be forced to write one. It seems like a duty to inform the society that please be careful of such incidents and businesses in your town. The incident which happened with me today (06/​23/​2014) at Firestone-​Shrewsbury garage deserves such a reporting to the community.
Firestone is issuing a $ 16.99 coupon for oil change and tire rotation at the back of many shopping receipts (expiring July 31, 2013). I have been regularly taking my car at that store and found this as a good opportunity to use the coupon and save some dollars. The person in the counter (I intentionally don’t want to take his name for his job security) informed me that the coupon has been applied while preparing my work order for oil change and including taxes and disposable fee it’s US$ 23.68 (including taxes ($ 1.19) and disposable fees extra ($ 2.50)) (Customer Invoice Number:165 499). Quite surprised, I asked him again whether he had applied the coupon since in my calculations it should be around $ 20.00 and he confirmed he did apply the coupon.
After making the payment and taking the key, I came out of the store and when I checked the detailed bill — it was amply clear that he didn’t apply the coupon and charged me much more for the job. I went back and enquired about it. His initial response is: «Hey– you came back just for a dollar!!» First of all, it’s not a question of a dollar but more than a few dollars. Secondly, even, if it’s a dollar, why shouldn’t I? It’s your store’s advertised price. You are overcharging me and instead of apologizing or saying sorry you are making a fun of me since I came back for something which is completely your mistake. Then, on being pointed out that it’s something more than a dollar, I am told: «Were you expecting a free oil change. We can’t give you one.» Did I ever mention to you that I came to your store for a free service and I don’t have the ability to pay for it? I know that I don’t appear to look like a typical rich customer you might have wanted me to look like or serve to. But when I came to your store, I can confirm you through this review that I have had the ability to pay for the service I am taking from your store.
I am really feeling insulted today on the way Firestone Garage –Shrewsbury (Store# 6 521) treated me. I am not an expert on car technicalities, so I am not in a position to comment on the expertise of the mechanics. But, I am sure they are good since I never had any problem with my car after repairing it from that location. But, honestly — this is the last time in my life I am visiting your store. Since more than my car, I value my own prestige and honor.

Huge fan of this place !!!
My tires were Making vibration noises. I went to Firestone. They found the problem… They explained the problem… They are so pleasant… zara (my car) is sitting pretty. She rides so smooth… I thought firestone was only for tires… They do everything !!!
I sat and chatted with the staff… So friendly !!!
This is defiantly my new spot !!!
Happy customer

If only I could give this place 0 stars! I came to visit family yesterday and my caliper froze on one of my brakes. My father told me to take it to Firestone so I did. They wanted $ 1300 to do all my brakes and fix calipers. $ 660 for the brakes alone, despite a coupon they had for $ 89.99 per axle. I have a 1996 Mustang, my car definitely qualified. I thought of my mechanic when I lived up here Aaron from AMP Motors, which I should have probably done in the first place. I called him up and he fixed everything with great parts and for half the price. Firestone is a joke. They have way too much overhead to give you fair pricing.

Fast honest service… didnt try to oversell at all. Very happy with this store.

Screaming fan!
I’ve had my car serviced here over a couple of years and every time I am surprised by how quick these folks are, how pleasant the staff is and to be honest my wallet appreciates the extra love too.
My Killa Camry was in dire need of a transmission fluid change. They nicely explained to me that they would need to test drive it before changing the fluid because of any pre-​existing conditions that could be harmful to change the fluid. I appreciate that since it really could have been a much worse issue.
Got my nails done across the street and when I came back my car was ready to be picked up! The cost was also much lower than what I was quoted. I certainly wasn’t complaining but I asked why. Apparently other companies (usually other chain companies like Firestone) will put an additive into the transmission fluid based upon the make and model of the car. My technician went to Toyota (physically went to a dealership) and got the factory additive for my car that actually ended up costing less. That transmission fluid change at a Toyota dealership would have easily been $ 400, but here was less than half that cost.
A+ for customer service I will most certainly be back!

I went in for an oil change because they had a sign that said it was only $ 16.99 and it was within walking distance of my work. They oil change was fine, but when I picked up the car the guy told me that I needed all new tires (I did actually need to replace one because there was a bubble), the other tires were fine. Then he went on to say that my back brakes including the rotors needed to be replaced. He said that they were wearing unevenly and that the back passenger side caliper was «going to lock up any second».
I started freaking out because I had just had ALL of my brakes, calipers, rotors, and pads, replaced 9 months ago. I immediately took my car to the place where I had the brakes done and had them check the back brakes and show them to me. They were perfectly fine, not even close to needing to be replaced.
How is it not illegal for mechanics to flat out lie to you about what’s wrong with your car? I realize I’m a young girl who knows next to nothing about cars, but that doesn’t mean that I should be taken advantage of.
Long story short, they gave me a list with over $ 800 of repairs that I should have done. I bought a tire (from somewhere else) for $ 130 and that’s all I needed.
And I made an account on Unilocal just so that I could post this, I honestly also thought about standing outside and telling people going in there what kind of place it was.

I have been here a few times and would recommend it. The staff are all wonderful and pleasant.

I used to come to this place all the time years ago. It took me many years and thousands of dollars to realize how much I’ve been ripped off. The worst one was making me wait 1.5 hours each time I had an oil change, or making me wait for over 3 hours to check on my breaks. After that, I left and never came back. I stopped in at the beginning of 2011 hoping that new people were working there, but I saw the same so I walked right out.

Had a nail in my tire that a nice man pushed in and the patched for me. Then brought it here to get my tire dismounted to get the nail out and they did it all for free and right away even though they were already booked with appointments for the day. Wonderful people and wonderful service