Mr Tire Auto Service Centers

I came here with my boyfriend and his brother. His brother had scheduled an appointment with this place for 11am today and had spoken with a man who directly told him that he would need to order the tires and they would be there this past Monday. While we were walking in, his brother stated that they have given him issues in the past but it was the most convenient location. While giving the guy at the desk his information, this guy didn’t seem to have anything in the system. For a customer that had been there multiple times before, you think it would be on record. He then began to inform him they had no record of the tires or an appointment in the system. The guy left to speak with his manager only to return without the manager to again repeat there was no record. The customer service and recovery here is absolutely worthless. No worry or concern for the mistake they had made. He didn’t even apologize. He just kept repeating that they had nothing. Usually to value a customers business, you would apologize and offer to do anything and everything to get the tires delivered ASAP and finish the appointment on good term. These guys didn’t give two shits (excuse my language). I’ll keep it simple, if you want to have good service and not have your time or money wasted, spend the extra gas to go somewhere else. Any place could be better than this. Don’t give this place your business.

Is this really a business? Some of the worst customer service I have ever experienced. They didn’t do what they promised. Didn’t even offer to fix the problem. Mr. Tire, you just lost out on a significant amount of business and money. Just do us all a favor and close up shop. If you are reading this, don’t waste your time. Go somewhere that appreciates your business.

Absolute garbage… While walking in, I commented to my brother that this place has screwed me over 4 times in the past … And service sucks… Aaaaaaand wouldn’t you know it… Not only had they screwed up my appt time, but they failed to even order my tires when they were supposed to order them 5 days earlier. Then, when I told the front desk kid (who was lazy and ignorant) that I think I’ll go somewhere else, he said «yeah, I don’t blame you»… I’m really the stupid one for actually trying them again… Why on earth did I do that??? Never again!!! Can I do zero stars??? Stay away!!! TRUST ME!

I arrived at Mr. Tire 15 mins before they even opened for a leaking tire that was under their warranty. It has been repaired twice by them before for a rim leak and valve stem. I was told they could not even see my car because they were so booked up. What is the point of paying an extra fee for warranty that they will not honor in a emergency. They have lost my business as well as my family and extended family.

I used to go here for all of my wheel balancing, alignments, and inspections. The customer service has always been honest and friendly and the service was quick and well done.
Until the last time I was in. I scheduled my mount and balance appointment for 4:30 and dropped it off on time. There were a couple people waiting so I figured it would take a little while. All of those people left, new people came in, and left. All in all it took over 2 hours to have 4 tires mounted and balanced; but whatever, I do my own work on most of my vehicles and I understand that things can take a longer time than they should. I pay the quoted price and leave pretty happy.
Fast forward a few thousand miles. My brand new brakes are warped. Not just uneven brake deposit «warped»; actually heat warped. It turns out one of the wheels had the lug nuts waaaay over torqued; my vehicle spec is about 60−70FT Lbs, these were over 100FT-​Lbs. Not only that, two of the over-​torqued lug nuts were probably 50FT-​Lbs tighter than the rest, which is the worst thing you can do when torquing lug nuts. I’m used to lug nuts being tough to get off after seeing heating and cooling but these were so tight they ate into my wheels and compressed the nut shoulder.
It was like one tech put three wheels on with a torque stick and another tech put this wheel on by railing on it with an impact turned all the way up. So now I will be replacing two rotors and finding a new shop. I doubt I’d get anywhere asking them to replace them because it’s been over a month and I can’t prove that nobody else has touched the wheels.

Blew out a tire. Was quoted $ 171 for new tire and to mount it. Was also told my brake pads and rear right needed replaced and the right rear caliper was locked up. I declined the brake issues. After about 30 minutes my jeep is ready. The total is now $ 283. I said I was quoted $ 171. The man claims to have misspoke. I honestly feel like they jacked up the price since not only did I hear him say $ 171, that’s what was also written down on the estimate paper, that disappeared.

Took my car for an oil change on Monday. I asked the man at the counter how long it would be since I had my infant in tow and didn’t want to be gone long. He said a few hours and when I asked if he was serious he said «yes» with a straight face. The mechanic said «just go walk around Walmart once and I’ll have it done.» 3 hours later, I’m sitting in the waiting area with a sleepy, grumpy baby and I hear them call my name. Thank Jeebus, my car is finally done! Nope. He proceeds to tell me I need new brakes and a new left front ball joint. I knew I needed the ball joint but wanted my normal mechanic to do the work so I declined. But, I had taken my car there at the end of the summer and put brand new brakes on so they either didn’t do the work last time or they were trying to rip me off. I took the car to my regular mechanic and I’m waiting to hear what he has to say on the matter. Overall, I find they’re incompetent, snarky, liars, and more than likely ripping people off.

Great customer service! Prices are always known up front for the items and or services that will be rendered. Helpful staff. Would recommend this location for anyone wanting service on their vehicle or vehicles. My wife and I have been getting our cars serviced here ever since we moved to PA. Helpful with getting inspections for cars in order to get them tagged and titled from MD to PA.
Thank you for reading my review. This review is based off of my point of view and experience.