Shrewsbury Athletic Club

The club is undergoing updates.

Public Service announcement: I strongly advise you against using Shrewsbury Athletic Club for a number of reasons. Customer service fail, I was over charged on a court fee on Nov 19^th 2015, I called three times, left 2 voice mails and today is Jan 7^th 2016 and never received a call back over $ 17.00 not a lot of money, but didn’t trust them holding my credit card on file. I had to drive to Shrewsbury Athletic club today Jan 7^th 2016 to get my credit of $ 17.00 instead; I was told I owe them money for two months of membership fees and $ 25.00 penalty x 2 for my card not working. They said my card failed, well, again no phone call to let me know there was an issue with my card. So, I was hit with $ 25.00×2 for my card failing, for over 2 months I don’t receive a phone for the mistake they made and for my credit of $ 17.00 and that my card was not working. They said that you should’ve had to drive here, they said they will give me a credit of the $ 25.00×2 charge, but need to charge my card to get up to date, I said I’m canceling for 3 reasons, 1. Your customer service 2 process is terrible, 3. My friend is no longer available to play and I don’t care to play here and I would like to cancel. She said there is paper work that needs to be filled out to cancel and you now owe us $ 351.00 because you signed a year contact on Nov 19^th 2015 WOW, I said I was going on social media to let the public know and she said, don’t threaten me! I said this is not a threat; I would like the public to know. I asked to put my account on hold for $ 15.00 to think about this. Oh, we don’t have that option anymore. WOW Thanks for the notice on this change. So they gave me a credit of $ 17.00 and $ 25.00×2 and said, to make the deal even sweeter, we will give you a free month. I wanted to say, OMG, I don’t want to play tennis at your place and this is the best you can do?
I paid the $ 351.00 and left,
I ALSO STRONGLY ADVISE AGAINST USING THIS CLUB IF YOU THINK THERE IS A REMOTE CHANCE YOU WILL STOP OR CANCEL YOUR MEMBERSHIP.
Again, no process, no trust, they told me on Jan 11^th $ 39.00 $ 78.00 and $ 40.00 would be charged to my debit card, They took $ 117.00 do the math.
Customer service: 1 – 10 One
Process: 1 – 10 Three
People 1 – 10 Seven
M.A.