Walmart Supercenter

We stop dis place cuz we need car stuff. We walk out like it last day of our childhood. Stunned.

The little boy with the huge attitude problem, Ryan, in the Photo Center needs a major attitude adjustment. If printing photos is too hard for him maybe he needs a job where he can be miserable alone (cause misery loves company) and not try and piss on other people’s day…

Okay, Walmart is Walmart. I have no particular complaints or praises for this one other than this– as a «Super Walmart» the grocery section should pay more attention to its local market. A grocery store in this area, just above the central Mason Dixon line has no business ignorning local staples. There’s no local crab meat, no oysters, no braunschweiger and no fresh sauerkraut EVEN DURING HOLIDAYS. You don’t *not* have sauerkraut around here at Thanksgiving or Christmas. Around here, that’s like not having white bread! Even a regular shopper here is forced to go elsewhere during the holidays. Ignoring these things adds greatly to the generic *WalMart* feel.
In general, they do a good job. The produce and meat are above average quality for the area. Other departments suffice. I see others complaining they can’t find this or that specific product — It’s Wal*Mart– not the internet. I just think they should stay in tune with the local customers for general needs. I ask for crab meat (a staple here) not sushi grade yellowtail tuna.

If I could give this store no stars I would. I ordered a children’s tent online to be picked up in store. The receipt (email and printable version) did not give clear instructions on where to pick up the item I ordered, so we first head to customer service, waited in line for 10 minutes and we were then directed to the back of the store to the photo department. We wait another ten minutes only to have the woman working the photo area bring out the completely wrong tent and proceed to argue with us that it was the one we ordered, that they can not pick up anything that is not correct and we were wrong. First rule of customer service — the customer is always right. Especially if they have the receipt with an image to prove it. Because it was the wrong tent, we left the photo department and walked to the camping section, and with less than a minute of looking, found two of the correct style of tent in the incorrect color/​pattern. Upon taking this correct style of tent back to the photo department, I was lucky enough to stumble upon the store’s assistant manager. I asked that they check and see if they had the print we ordered originally in that style, as there was an empty self with that ticket number and item description directly above the self where we found the same style of tent. Because there was no item number for the tent in the pattern we wanted, we were told «sorry, best we can do is try and order it.»
My complaint towards this store is not simply a matter of the staff not getting us the correct item we ordered — frustrating, yes, but this rant-​worthy? No.
The system of ordering online and picking up an item in store is obviously flawed if you can not get the correct item to the customer. To offer a service that is supposed to make the customers life easier, then you need to follow through, be able to find the correct items (no matter what the item number) and work to get those items to the customer in an efficient, timely manner. This seems to be a problem greater than this one store but obviously needs to be addressed.
My biggest problem with this store is the lack of customer service and general poor attitude of the staff. Working with the public is a challenge. Yet no matter where you work you should approach your job with a sense of pride and an attitude of respect. Respect for yourself, for the company you work for and most especially the customers who are the ones supporting the store and in turn supporting you. To start out your interaction with a customer in a negative way is a turn off, to then provide the customer with the incorrect product and then argue that it is the one from the system that was ordered and that the customer was wrong is completely inappropriate. A simple «I’m sorry ma’am, let’s work together to fix this problem» would have been a much better start to a solution when the error was first noticed.
Needless to say, I will not be returning to this store. I will not recommend this store to others. I will be writing to corporate in regards to the flaw in the system of online ordering and in store pick up. And I would highly suggest some intensive customer service training for staff. People, process and product are what make a business — and right now, WalMart, you seem to be failing on all accounts.

The biggest Walmart I have ever been in. Sells groceries and other products. Big, clean and friendly staff.

In the small (but growing) town of Shrewsbury, nothing is more depressing than a trip to Wal-​Mart. The local community is so close-​knit and the lure of Wal-Mart’s cheap and wide selection is so strong that it is impossible not to awkwardly bump into someone you know there. I say awkwardly because it is never a friend or even friendly casual acquaintance.
No, you are sure to see at least one high school classmate which you recognize but never spoke with. You have moved on with your life (traveled away for college or a career) and are just back for a short stay visiting in Shrewsbury. They have NOT moved on, and it is depressing to see how time has treated those who were the apathetic slackers/​drop-​outs.
Wal-​Mart is the biggest reminder that middle-​America is no longer a respectable group of genuine, hard working folks. Rather, every trip to Wal-​Mart you see that average Americans do not care about the arts, culture, education, or the betterment of society. Rather, they care about the new Brittany Spears CD on sale, and without going to a different store they can also pick up their cigarettes and deer hunting supplies.
Among other things, the parking and service are always horrible.