Bertucci’s

We normally enjoy Bertuccis takeout. This was our first time ordering online at a location we’ve only been to once before. The pizzas were good. We ordered 2 starters to go with the pizza. The roasted broccoli was actually a container that held half STEAMED broccoli and half asparagus. Our 2^nd starter was grilled asparagus which I would not have ordered had I known the broccoli dish contained asparagus. I asked the cashier about the broccoli and she insisted it was roasted despite the bright green steamed appearance. It was supposed to have a garlic breadcrumb topping, but it was plain. She explained that the topping fell off and was under the broccoli. When we tasted it at home, it was indeed steamed broccoli with no trace of garlic or breadcrumbs. We will not be returning to this location.

Could be a 3 or pushing a 4. My gf n I like to sit at bar. Last sat us and friends sat at bar as usual bartender not behind bar but talking to customer. 7 min went by before he noticed us not sure how he missed on one other couple at bar. After our drink order back to tables to chit chat another 15 min go by and asked if we wanted menu, really. Nice kid but not good for bar bus. Monday night not much different. Food isn’t bad

My daughter asked why don’t we ever go here. Well here is why, the server was ok, I will give him a break and talk about the food, the wings for $ 9.99 we got 8 small buffalo wings were a total ripoff, the meatball calzone was horrible. Not hot, and the meatballs were frozen nasty tasting things. Very cheap on the mozzarella and ricotta cheese filling too. 2 sodas, wings, and 2 calzones (which were smaller than every other place around) came to $ 42. Include a tip and you can see why I will never return. My daughter said Dad this place is horrible. We went to Liscios bakery to pick up something for Grandmom and my daughter said Dad we should have eaten here when she saw the pizza slices.

So this is my 2^nd visit and really only went here because my friend had a gift card to use. Now, read this with a grain of salt because I went here unsure of what I could have because I cannot have sugar, gluten, or dairy right now. My 1^st visit would have been 3 stars because it didn’t wow me, but it didn’t really make me think I needed to ever go back either.
So I ordered the steak, it typically comes with mashed potatoes and broccoli with bread crumbs. I asked if I could switch the asparagus with the mashed potatoes and was told it would be a $ 1.00 upgrade fee… okay…didn’t make sense to me since a side of asparagus was the same price as a side of mashed potatoes in the menu. Whatever, decided to not get the asparagus since I ate a ton of veggies at lunch. I ordered my steak medium… was told it had to be medium well or medium rare because there was no medium. Okay, did medium well because in the past when I get medium rare at places it’s way too bloody.
Okay, bread and oil comes. I do not have any. My friend does… and is unimpressed. Says I’m not missing much and she doesn’t even really touch the oil after the first taste because it’s just not a good grade of dipping oil. I dipped a spoon in and tried a bit and pulled a nasty face at the taste.
Well, we only have a faint hope for the meal is good at this point.
My steak comes… burnt around the edges, and a very sad little pile of broccoli next to it. Steak was well done. Okay, I could have sent it back, but I’m not a send back person, sorry, I just don’t trust people. You had your chance when you sent me the food. So, steak is… okay, not amazing, just okay, not what I wanted, just okay, I could eat it. Broccoli… just bad, no flavor, did not eat it. I blame veggies cooked like that for people saying they don’t like vegetables.
My friend ordered the chicken marsala. She said chicken was just okay and the mushrooms, but the potatoes and green beans were funky. potatoes… don’t know how they were cooked, just tasted wrong. Green beans seemed old and were overcooked, shriveled, and burnt. She did not finish hers.
Sooo yep, had we not had the gift card, we would have asked for our money back and just left a few bites in.
Maybe their pasta is good. But if you are gonna have just one steak dish that’s almost $ 20, it better be good and it just wasn’t.
Will never visit a bertucci’s again. I seriously think olive garden may even be better, yep, I said olive garden.
Just nothing impressive or unique to this place, lack luster Italian that really isn’t good.

First time at a Bertucci’s in a long time. We arrived at 7:43pm and was told the wait would be 15 minutes. The actual wait was in excess of 20 minutes. We were seated at about 8:20 and our drink order was taken. I ordered a water, and my wife ordered a sprite. The drinks were delivered, minus straws. A bread basket was brought, along with two plates, both of which were wet as if they came right out a sink. We ordered 1 salad and 1 soup for an appetizer. Both of which came in a reasonable amount of time (+/​-​8 minutes). We decided to split a large pizza, which finally arrived at approximately 9:00pm. I um uncertain why it took over 30 minutes for a pizza to be made. The pizza was brought to the wrong table at first and finally to ours. The pizza didn’t even look appetizing, and it was cold. My guess is that it sad on the pass for at least 5 minutes. I took on bite and realized this was the worst tasting pizza. I am still uncertain how one can screw up a pizza as bad as this. We told the waitress that the pizza was cold, who offered to bring another to us. We decided it wasn’t worth waiting another 45 minutes for a pizza, so decided to leave. The manager came over, and was apologetic regarding the service and we left. Given this is a chain, i wouldn’t expect this from a restaurant that should maintain uniformity. I will not be back and will gladly share my experience regarding the poor quality of food and poor service.

Great food great service. Been there twice and will be returning. Took my 16 yr old there and he really enjoyed the food and they bought him a dessert with a candle. Great place.

I’ve been here plenty of times but the past four or five times they’ve messed up my favorite meal: chicken, broccoli and rigatoni. I usually ask for it in just a butter sauce but they always mess up the order and have to remake it. I’ve been fine with it before but my whole family finished eating for a good twenty minutes before my meal finally came out. It wasn’t even busy either, being a Sunday afternoon. The meal turned out okay. Not great but not terrible, and was limited on the broccoli. Definitely a disappointment.
Update-​They seem to be getter better with orders but the staff takes a while, even when the restaurant isn’t busy

The food is good but the service is God awful. I am sitting at the restaurant now in fact. They forgot to assign a server to us when we arrived. We did eventually get one. We ate and now we have been waiting for over 15 minutes for our server to come back after dropping off our dessert menu. We don’t want the dessert anymore because that would cause a half an hour delay and we would just like to get the check and go. And so we wait some more. Not sure I will come back. Probably not.

Not worth it. I was highly disappointed with their food as well as their service. We ended up at this restaurant on our way to New Jersey coming from Philadelphia Airport. I wish we had waited to eat. The food was very bland. The waitress got my order wrong and by the time they brought out the corrected order, everyone was done eating. Everyone agreed that this place was not very good. The only good thing I have to say about it is that I’m glad we don’t have this chain restaurant where I live.

I’ve been to Bertucci’s quite a few times since this location opened a few years ago. Every time we go whether it’s take out, eat in, or a girlfriend’s shower, it’s always a «take it or leave it» experience.
We recently stopped in for pizza and I was confused as to why there are not too many choices for actual pizza on the menu. It is a brick oven pizza joint right? Most of their menu consists of salads and Italian style entrees.
Our server was super nice. He took a long time to get us what we needed but no biggie because he was training another server that night.
Always love their dinner rolls!

Excellent food. Diverse menu. Super appetizers for a snack or pre meal. Try their Tuscan wings and their meatball.

Had lunch here today. Was in area on business. Design nice inside… sat at bar where very attentive bartender Dennis took great care and was very helpful recommending a great Flatbread. I will return !

Very small portions for the price, the pizza was just like any chain restaurant nothing special. If it was cheaper I’d probably go back, I rather stick with olive garden.

I wish I could write a review lower than 1 star. My boyfriend and I were waiting at our table once seated for over 15 minutes before someone came to us and even gave us bread or got our drinks. We were given hard rolls that must’ve been left out for a while. The salad was decent. We both ordered chicken Parmesan. We were having trouble eating it because we weren’t given any knives. It was soggy and rubbery. The sauce was really watered down and made the pasta and the chicken into one large disgusting blob. We wanted a change and we will most likely never return.

Before I say anything, let me state that we’ve been to this Bertuccis a number of times in the past. It’s always been a family favorite.
We arrived late Friday afternoon. Place wasn’t busy at all, but we were sat in the bar area rather than in the restaurant. Not as nice as the restaurant, but no biggie, we came for the margarita pizza.
Waitress brought rolls, oil, took our order. When we asked about salad, she told us we could order salad, it was extra. What? In all the years we’ve been going to this Bertuccis, they have ALWAYS brought a complimentary sald bowl to the table (and offered to refill it if it got low). But no biggie, we went for the pizza, anyway.
Drinks took a while to show up, and with those rolls, we were really looking for them.
Finally, the pizza arrived, the waitress quickly swooped in and gathered up our bread plates, roll basket, and oil plate without asking, «would you like more rolls». They always have offered more rolls in the past. But no biggie, we came for the pizza, right?
Ahh, the pizza. I’d just eaten 2 bites of mine, when my daughter got a stricken look on her face, pulled something off her slice and held it up for me to see. A SHORT BLACK CURLY HAIR!!! Now, my husband is completely gray, my daughter and I both have very long hair – hers is blond, mine is brown and gray.
When she showed it to the manager, he seemed unhappy with us for complaining, and annoyed that we didn’t want another pizza! We were all so grossed out that we just wanted to get out of there.
We had to leave and figure out someplace else for lunch.
Very disappointing experience over all, not just because of the hair incident. This restaurant has always been one where we felt welcomed and valued as customers, yesterday, from start to finish, I felt like we were somehow an annoying interruption to their day. I regret that a place we’ve enjoyed so much in the past has taken such a disappointing turn. Can’t help wondering if they have new management?

Excellent! This was our first visit and we can’t wait to go back. Food was excellent, Service was excellent, and pricing was excellent! Went there for my Birthday, just mentioned to the Waiter that it was my Birthday and when we ordered desert he informed me that mine was on the House! So awesome!

Always great service, meal never disappoints And smiling staff. What more can you ask for?

Food was good; service wasn’t. We waited three hours for just three peoples meals. It was a Saturday night, and barely anyone was working…

This is a chain restaurant serving serving Italian fare. It’s not as «fancy» as an Olive Garden, but far nicer than a pizza parlor.
This restaurant was nice, clean, orderly. I was seated right away. The waitress was friendly and helpful. The rolls were fresh and delicious. I didn’t care for the seasoning in the dipping oil, but that’s a personal taste thing. The menu offered what you’d expect– better than a pizza parlor but not quite an Olive Garden. My food came out in less than 20 minutes from ordering. It was as advertised and tasted pretty yummy.
The bathrooms were very clean. The manager came out to do the rounds while we were there.
For what they were trying to be and do, they did a good job. I would definitely go back.

This is a chain «Italian» style restaurant. I’ve been here twice. Overall, this establishment is very average — nothing special or bad about it.
There are not many beers on draft, but there are more bottle varieties. There is a respectable amount of cocktails.
I went with four stars instead of three (which is more average) because of the flexibility they offer. I ordered a chicken pasta dish without chicken (I’m a vegetarian), and they let me substitute any kind of vegetables in it instead. This is very… admirable. Not many restaurants are so willing.
The tiramisu is the way to go — the flour less chocolate cake is too much like fudge, they haven’t mastered the texture. And the lemoncello dessert had great lemon flavor but was saturated with raspberry syrup. Just looking at the chocolate layer cake made me not want chocolate for a week.
Our waitress was friendly and not pushy — perfect.
Another negative — the pasta is a tad over cooked in my opinion — I prefer al dente.