Chon’s Collision Center

Rudy and the team are great. Excellent service and attention to detail. Just had my truck worked on and they did a great job.

Just had my car repaired here, and the work was fantastic! Great customer service, too.

First off let me say this review is an honest experience I had at this shop nothing has been exaggerated. I dropped off my brand new 30k car for a simple repair to the hood the job was done on time and I received the call to come pick it up .As I walked towards my car I could see that something wasnt right. I spoke to the owner and he agreed that the repair was not satisfactory and apologized but in the same sentence mentioned that the insurance company would not let him replace the hood (and I believe this is true because all insurance companies are out for themselves not their paying customers) and that is why the job looks so bad but look how nice the paint job is and how nicely the paint was blended and from a distance it did look ok. After a lenghtly conversation with my insurance company (PRO**RESSIVE) I needed to pick up my car and return 4 days later to have a 2^nd estimator look at the unsatisfactory body work issue. So we drive the car home and park it in our garage to take another look at the horrible body work and i was shocked to see all the problems with the paint YES THE SAME PAINT JOB THE SHOP OWNER HAD BRAGGED ABOUT THE DAY BEFORE I am going to list the problem areas and I will not stretch the truth as hard as it might be to believe this this is an honest review that I hope will help both this body shop and the crooked insurance companies realize that this system of having only one body shop on THEIR NETWORK is unfair to the consumer. O.K. are you ready this is a partial list of the problems i now have with my new car DROPPED OFF A CAR FOR A HOOD REPAIR NEW 30K CAR 5000 MILES (MINT CONDITION EXCEPT DENTED HOOD) BROUGHT HOME A «PROFESSIONALLY FINISHED» CAR THAT NOW HAS DAMAGE NOT ONLY TO THE HOOD BUT OVERSPRAY ON DRIVERS DOOR APPX 8″ AREA (VERY OBVIOUS), OVERSPRAY ON PASSENGER DOOR APPX 2″ LONG 3″ WIDE (VERY OBVIOUS), SCRATCH ON DRIVERS DOOR, TWO DEEP GOUGES THAT THEY TRIED TO HIDE WITH A PAINTBRUSH? ORIGINAL PAINT STAINED ON DRIVERS DOOR, APPX 12″ LONG PAINT RUN ON TOP OF DRIVERS FENDER WHICH IS SO THICK YOU CAN SEE AND FEEL IT, ADDITIONAL PAINT RUN ON BOTTOM FRONT DRIVERS FENDER, PAINT RUN ON TOP FRONT FENDER, PAINT DAMAGE (HUGE 2″ LONG GOUGE AND DIMPLE IN PAINT) ON OUTSIDE FENDER AT WHEEL WELL, DEBRIS IN PAINT ON BOTH FENDERS, 15 PIECES YES THATS RIGHT I SAID AT LEAST 15 OF DEBRIS ON HOOD, OVERSPRAY ON PASSENGER FENDER, AND OF COURSE THE TERRIBLE HOOD. I know this is hard to believe that any professional company would even consider this acceptable but they called me and told me to come pick up my finished car. So to sum it up i took my car in for a damaged hood and now I have to have both fenders and both doors and the hood repainted on a brand new car. I hope this is viewed by the owner so he will possibly (maybe) hopefully inspect his work that his employees perform on his customers cars or at least use a paint booth to paint the cars in instead of a garage? he seems like a nice enough of a guy but he cant do this kind of sloppy work at his customers expense it is absolutly unacceptable and it is a crime to ruin a perfectly nice factory paintjob on a car when all that was needed was a hood repair So now I am forced to file a claim against the body shop for body damage I will say that again so any potential NEW CUSTOMER will understand I HAVE TO FILE A CLAIM AGAINST CHONS BODY SHOP FOR DAMAGING MY CAR WHILE IT WAS IN FOR BODY WORK. If this is something you want to deal with go ahead and take your car here but if you want a real professional job done DO NOT TAKE IT TO CHONS my next stop will be a shop where they actually have the talent needed to do the job right. (UPDATE FROM PROGRESSIVE INSURANCE) 5 21 – 2013 The estimator from Progressive looked at my car and says they are sorry their DISCOUNT REPAIR SHOP ruined my new car paint job but dont worry they will make it right ?? all I have to do is take it to Tucson to have it repaired again and of course rent a car to get back to Sierra vista (two trips two vacation days from work) and hopefully it will be done correctly. My opinion is PROGRESSIVE should have more than one shop to take your car too for PROFESSIONAL body work .THIS PRACTICE IS SO CLOSE TO «STEERING «IT WOULD BE ILLEGAL IF MOST INSURANCE COMPANIES TRIED THIS TYPE OF BUSINESS PRACTICE.

The body work I had done was fine, but the paint job was unacceptable. There was a very visible dried drip in the paint, and my entire car was covered in overspray! You could feel it on the entire surface of the car when skimming your fingers over the surface. Either they didn’t cover the car adequately when spray painting it or the exhaust from their paint booth is getting on the cars where they are parked. Never again.