The UPS Store

Absolutely Amazing! I went there today and experienced the best customer service I have experienced in a very long time! I was blown away by the owner Adam and the manager Mathew, they went above and beyond to help me! The whole staff was wonderful and I am so thankful for this store and this incredible service… I will never forget how I was treated and will always be thankful and recommend this UPS store to anyone who wants the best service available!

My husband and I were moving to Sierra Vista from California and needed a PO box to receive mail while we house-​hunted (no permanent address yet). We had terrible customer service from the USPS, a long and detailed application process, they were very bureaucratic, of course, so we went next door to the UPS Store. They were really helpful and walked us through the detailed application needed now due to homeland security regulations for renting a postal box, the process went very smoothly and we were very grateful for their help.

Fast and easy friendly service. Not much more to write I was in and out. Would go again if I wasn’t moving to Phoenix next week :)

This used to be a pretty useful place with great customer service and helpful employees but lately, mainly because of the high turnover of employees, it’s just like going to the post office. I never know what I’m going to get.
When there’s a long line of customers, there’s usually just one employee out front trying to get to everyone. But I’ve walked in when it’s completely empty and that’s when I often see a second employee out front. Where’s all this extra help when there are more than a couple people in line? The whole point of coming here to mail packages is to AVOID the long lines at the post office.
I recently tried to get several important documents notarized. Some of them needed a couple of witnesses as well but their notary stated flatly that it would be impossible for him to get two witnesses. I found it hard to believe since there were at least TWO other store employees there at the time. But because he appeared disinterested and in a rush, we told him we would just look elsewhere. So he slammed his record book shut and walked off without saying a word. So much for customer service!
I go here because I’ve rented box from them for many years. I don’t use them for anything else and maybe that’s just as well. If I wanted to stand in long lines and be ignored, I’ll just go next door to the post office!