Smart Madness

Bought a Smart ECU upgrade for my 2016 Smart 453. I drove to Smart Madness in Signal Hill California and they were very knowledgeable about the product. And while I was there they were very informative and helpful even allowing me to test drive one of the units on their own Car ! They installed the unit for me and I am so impressed with not only the 20% more power my car has, but also their service in general. They have such cool stuff, I might be buying more accessories from them in the near future !!

My brother bought me a gift certificate from Smart Madness because I bought an orange 450 Fourtwo Smart car. I called this company today and got a SUPER helpful rep by the name of Eric.
Eric was awesome — very professional, knowledgeable and friendly. When he did not know the answer to a question (detailed installation question), rather than make it up (which is all too common today) or worse yet, state a negative, instead he told me he would find out and call me back. He emailed me in less than half an hour and then called! Dude went way above and beyond the call of duty.
So I had a remainder left on my gift certificate, and Eric once again promised to find those products where I could use up the balance of my certificate. Again, he called back in about half an hour with three options to use the balance of my gift certificate. Eric was so awesome, and left me with such a good feeling about Smart Madness, that they have won over a customer for life. My next purchase will be the rubberized weather mats!
If you’re having a bad day, drop these guys a call — they are so amped by what they do, their attitude alone will cheer you up!

Not too many places to choose to bring my smart car. I was expecting high prices and poor service. But was shocked at the amount of service and honesty these people have. Mark is amazing he was so curtious and nice even thought i bombarded him with questions. Josep much h and everyone there was professional and so nice. They were so honest that the fix didn’t take as long as they thought so they didn’t charge me! I got so work for such a reasonable price. I love this place! Make sure u ask for mark.

Carlos is the best and he will go out of his way to help a customer out. Ill be a repeat customer just for great customer service.

Sorely disappointed. I had taken my car here for some service that my regular mechanic could not fully diagnose. Based on previous visits (purchasing non mechanical parts and services), and their reputation with Smart cars I thought I would get some «expertise» on my type of vehicle. What I got was an awakening that this shop is nothing more than a run of the mill mechanic shop with expensive prices, and less than stellar communication and support.
On a Friday I call to make an appointment for service for the following Wednesday. At the time I made the appointment, I explained to the person over the phone in detail what problems I was experiencing. My appointment was at 9:30, and I made sure my vehicle was there on time. I did not receive a call from the technician until 3:00pm. When the technician called me, he seemed completely oblivious as to why my vehicle was even there. When I explained to him the problem, 5 hours after I was expecting results from my appointed diagnosis time, I was then informed that the diagnosis time I was originally quoted would not cover the actual diagnosis of the vehicle. I was originally quoted $ 89 for the diagnosis, now I was being told that I had to authorize a total of $ 441 for the diagnosis alone. Needless to say I was STOKED by this.
Completely trapped, without a car, and without any actual semblance of helpfulness, I relent to this strongarm tactic in the hopes that some actually beneficial information might be gained from these «experts.» 18 hours later, I receive a call informing me my 1.5 hour diagnosis was completed. When I get the «expert» information, I am told exactly what my regular mechanic told me for free. Awesome. I towed my car from Fountain Valley, was without a car for two days, had to drive up to Signal Hill, got to pay a ridiculous sum, and for what? Absolutely nothing. Yup. I’m not falling for this trick again.
The person checking me out when I went to retrieve my car was helpful, nice regardless that I’m sure he could see that I was quite displeased with the last two day’s events.

I came in for a 30k service and Carlos was amazing! He helped me with all my Smart needs and more. I’m very satisfied with the service, I will recommend Smart Madness to everyone! Thank you again!
Vlada

5 Star Customer Service! I called with a few questions about some items I was interested in buying. I was surprised at how quickly I reached an actual person. Hugo, the Sales Rep, was a HUGE help; he answered all of my questions and even went out of his way to send me pictures of one of the items I was inquiring about to ensure fitment for my vehicle. He was also helpful in suggesting some other items to improve the performance of my car.
I live in Atlanta and unfortunately for me, parts for my Smart are not easy to come by. I’ve only had my ForTwo Passion Cabrio for about a week now so my journey is just beginning. I plan on ordering all my parts and accessories from Smart Madness now that I know they exist. My Fiancé ordered a DIN kit from Smart Madness just a week ago to switch out my factory radio. We were impressed with the Customer Service with that order as well as how quickly the order arrived. Kudos to Smart Madness! I look forward to doing much more business with you in the future:)

I couldn’t be happier. I had a hard time finding a shop that would work on my smart car but I’m coming here from now on.

Awesome! Awesome! Awesome! Hugo is Awesome! I recently purchased a Smart ForTwo Cabrio for my Fiancé & she definitely has «Smart Fever». I ordered a DIN Kit to switch out her factory radio and recently ordered a few miscellaneous parts for her. Hugo was awesome regarding customer service & sales support. He went above and beyond to make sure she was ordering the correct items for her specific vehicle. I’m pretty sure we’ll be ordering more stuff in the future. As long as she has that car, Smart Madness will have a loyal customer in her.

I recently had a car catch on fire next to my smart for two. That vehicle burnt to the ground and the heat melted a lot of my smart, including the center caps on the team dynamics wheels that I have on the car. Although I did not purchase the wheels from smart madness (had a closer dealer with same price) Mike Cantu of Smart Madness treated me like a valued customer. I just needed to locate a center cap as my insurance agent assured me he had seeked and scoured the world high and low for the center caps and could not find them. Mike at Smart told me he’d need to research it and that he would call me back in a few hours. He did exactly as he said he would and called back with amazing news, they had a cap in stock and could part with it. I told him lets do it, cut the deal and he gave me a fair price and shipped it that night. I just received the center cap in the mail today with a couple other small things I purchased. It was wrapped well and arrived perfectly.
I can not thank Mike Cantu and Smart Madness enough. My insurance agent was ready to cut me a pathetically small check to cover the cost of the center cap, meaning my smart would roll around looking stupid missing one of the caps. The whole point in the wheels and tires was to add some performance but for me, more importantly to give the car an aggressive stance and look. Mike saved my butt by finding a center cap for me. It’s a small detail, but what it does for the car is insurmountable.
Also, I should mention. I am in Dallas now, and Smart is close to Long Beach, CA. I can’t believe the package arrived as fast as it did, like 2 or three days. The postal service is not doing me any favors, they are operating at their normal speed. The reason I got this package so fast is because Mike did not sit on it, he took swift action and got the package sent out asap.
Thank you, thank you, thank you Smart Madness and thank you very very much Mr. Mike Cantu. You guys turned a very stressful and disappointing day (dealing with Progressive Insurance) into a blessing. You have earned a customer for life!
NOTE for those who care: The vehicle that caught on fire next to me was in fact insured, but their insurance found no fault with the driver, even though he failed to take his 99 ford F-​150 to Ford for engine fire recall… so that insurance is refusing to pay, so yes, me the innocent bystander who was at lunch with a friend has to use his comprehensive and pay the deductible. Dealing with insurance companies (greediest people on the planet) is a complete joke. They are happy to accept your money, but want to fix cars with cheap parts, at cheap shady mechanics and in fact do not want to adhere to their own polices. I am leaving progressive insurance and I highly suggest others do the same. I have not had my car for over THIRTY days for simple panel damage that did not amount to much over 1400 bucks.
I learned something from this. Smart Madness cares about their customers. Progressive Insurance does not. Live and learn and tell the tale. Thank you for reading.

Went to smart madness and received Great customer service from Hugo! That man to help u out and choose the right and best things for your car, also gives great deals!

Have been coming here for over a year and a half… always a wonderful experience!
Never thought I would do much upgrading to my 2012 Smart Passion Fortwo but I was wrong.
I live in San Jose, CA and purposely drive down to let the experts handle my car. Alan, Carlos and all the rest have been nothing but helpful in handling service and customization. From fog lights, racing stripes, exhaust, tires and wheels, specialized springs, cruise control… and the list goes on and on.
The one thing I have learned from my experiences with Smart Madness is always listen to what they suggest if you have a question. Why… Because they know what works and doesn’t, especially Rachel and Boris (owners). I really wanted a better riding experience, Rachel spent some time with me discussing this (no sales pitch, just conversation). I later took her suggestions and now I have a great riding car. If something goes wrong with an item they installed or purchased, they take care of it… no questions asked.
I did read the very few negative Unilocal reviews and Smart Madness responses. In some of those, I really felt it was a bit hard on Smart Madness. Has everything been perfect they have done for me… no…but that doesn’t upset me. For Example: They installed OEM Brand New Fog Lights (car didn’t have them). The installation was great… heavy duty wires, good attention to detail, great switch… but a light went out shortly after leaving and one of them did not have a good seal and would condensate from inside during bad weather. Came back, they fixed it… no questions, no issues. Problem was just a bulb and the fog light assembly appeared to have a manufacture defect. New bulb/​New assembly.
I know so many people that belong to the SoCal Smarties and SinCitysmart and everyone I know is a big supporter of Smart Madness. I myself belong to the Central-​Cal Smarties, and several of our members have had great dealings with the company.
I am very happy with this store!

John was AWESOME! He helped me get tires and a rim shipped to Honolulu in a jiffy. While we were on the phone I took a photo of the rim, emailed it, he opened it and confirmed EVERYTHING I needed. Feeling blessed! Now to convince him to come use I DO Hawaiian Wedding so I can return the favor. FANTASTIC customer service and very very very fast. REALLY grateful.

I bought a set of Smart Madness custom HID lowbeam kit. The fit is perfect and no drilling is required. The install video is extremely helpful and I can finally see and be seen at night time. Thanks!

I met Boris at the LA Auto Show recently and he talked to my wife and I about Fiat 500s and the Smart car. He’s a real car guy and took a lot of time to talk about these amazing little cars.
Fast forward several months later, I really wanted/​lusted after a 500 Abarth, but didn’t have much money so I got a good deal on a used 2011 Smart car. The only issues were the little front bumper cap was missing and the windshield washer reservoir needed to be patched and cap replaced.
I’ve heard horror stories of Mercedes-​Benz dealers looking down upon and brushing off Smart car owners, so I wasn’t going to take that chance.
I remembered that Boris’ shop serviced Smart cars so I set up an account at
and set up an appointment with Alan.
I showed up today and was quickly taken in and had my car inspected. Alan let me know that instead of replacing the reservoir (which would cost hundreds of dollars) they could replace the cap and patch up the tank with epoxy. That sounded good to me so they did that and saved me a ton of money. They also inspected the whole car and said it was in great condition, which I confirmed myself (I’m a mechanical engineer and an auto enthusiast). They didn’t try to sell me any repairs I didn’t need and had a decent labor rate. I was in and out in about an hour. They even replaced the license covers with cool 500 Madness covers, which look awesome!
I love supporting local businesses in SoCal and will be bringing my Smart Car here for the 30k service soon. Thanks again Boris and Alan! Keep up the great work :)

Most friendly and helpful staff ever! Joseph is the man and so informative. Really knows how to sell and knows the products. And if there’s something he’s unsure of, he’ll be sure to speak with the right folks and investigate the matter rather than giving u some generic answer.
I’ve order many things from these guys. Great pricing and assistance that stands behind it all.
Happy shopping!

This was my second experience with the guys over at Smart Madness. John is magical in his approach with his clients. Truly makes you feel like family. He made many suggestions on what I could do to make my Purple Nurple really fit my personality. I have a 2008 Smart and my first visit, I had so many toys installed. I spent my day in the very comfy customer lounge. The second time when I got there I had my guy John again. I love that the employees have been there forever and I feel comfortable since I already had a report with the guy. The place is clean and they get the job done right the first time. I entered the customer lounge this time and what do I see? A massage chair. Hallelujah! I had broken the shift to turn on my wipers. You know how you shove so much in your smart car that it’s like a clown car, you can get so much in there? I tried to put a 6 foot folded table in. Don’t do this. It doesn’t fit. Anyway, they switched it out and I was off and running in no time at all. Wish I could have been there longer to enjoy the coffee and that delicious chair.
Thanks John!

Planned on surprising my husband with new floor mats for his SmartCar and found this place online. Lucky it’s in my area. Carlos helped me out and did not haggle me or bully me into buying something. He was very patient and well informed. He showed me a variety of mats and offered some suggestions. I ended up getting some SmartCar brand rubber mats and they look sweet in the car.
Carlos ended up showing me around the store and garage after the sale. Will be coming back to buy stuff to customize the car. Going today for some eyebrows for the headlights and a short antenna.
Cool place! Lots of fun stuff for SmartCar owners.

I congratulate the team at madness for finding a flaw on my new rims when they came back from getting white powder coated. Yes, it did cause a delay in getting new rims but I’d rather have quality work over crappy work. Thank You again Maddness.
Your staff have all been nice, knowledgeable, and friendly. This is what I like in service.
I am editing this review in hopes to improve and make aware of improvements. I don’t like to leave negative reviews. I like to leave suggestions that could be addressed or improved your services.
First, A call back. Second, a time frame that I can judge so that I don’t call everyday.
I do believe that your company show quality and pride about what you do and I will come back to make my car look great with your help.

Boris is awesome. Staff knows all about Smart Cars. Last time I went they started carrying stuff for the Fiat 500.