Blaine Window Repair Service

I honestly have no idea where all these one-​star raters are coming from. We found Blaine through our property manager. (They’ve done tons of windows and doors in our condo complex.) Blaine did an absolutely fantastic job replacing our glass doors. We had no trouble scheduling our appointments and they even found and repaired a leak we’d been trying to find and fix for years. Then, when we had a small problem with the door handle a year after installation, they came out and fixed it for free. Yeah, we had to wait for the doors to get ordered and for parts. (Welcome to home ownership!) Very happy and would definitely recommend them to others.

This place is seriously the pits. Unfortunately, I was stuck with them because when I bought my house, the seller’s agent contracted with them to fix a window that they were required to fix before the sale. That was in September. It’s January, and the window still has not been fixed. They were paid months ago for work they have not completed. These folks have major issues with communicating with customers and reliably following through with appointments. On two separate occasions, they emailed with appointment dates. Once, they came 10 days before the scheduled date and told me they had erroneously emailed the wrong date. Then, they again emailed an incorrect date and did not show on the scheduled date. They don’t respond to emails. They called a third time and told me a date and time. I rearranged my schedule to make sure we could get the repair done at 8AM as scheduled, and when they didn’t show again, I called to find out why, and was told they would come some time mid afternoon. Their customer service is completely unacceptable. They’re supposed to finally come later this week. I’m hoping the 4^th time is a charm, but I’m not holding my breath…

I don’t know what these other reviewers were expecting. There is a triangle in life where you only get two of three side. Want it cheap and good? It’s not going to be fast. Blaine Windows is an old school repair shop in Silver Spring. I was referred to them by another window repair company who did not have the special parts for our old windows and separately by our co-​op building manager for new screens. Two referrals? I had to check them out.
This is a go-​in-​person type of place, not call in. I wasn’t greeted particularly enthusiastically as I trudged in with my entire window/​frame on Tuesday morning, but I was helped almost immediately (8:20am). The man who assisted me looked at the window thoroughly and said it was no problem. I also ordered eight new storm screens. All for just $ 303! Another quote I got from a different company was $ 578! I was told it would take about a week, which I wasn’t thrilled about, but again, if you want good quality and cheap, you can’t have it fast.
Wednesday evening upon talking with my boyfriend, we realized two of the screens we ordered should have been smaller than the others. I called Blaine first thing Thursday morning and a pleasant young woman answered and quickly directed me to the sales counter. The same man who took my order on Tuesday answered and remembered me. Even though he said they already started work on the screens, he would have them cut the two down 6″ and they should be ready by noon that day! Great! At 11:50am I got a call saying the window and screens were done and I could come in anytime to pick them up.
Overall, I had a great experience with Blaine Window Repair. The work they did is fantastic – everything looks great. The price was right and it didn’t take that long after all. I would highly recommend taking your parts into the store if you’re searching for something unique or old – they are likely to have it.

their customer service is the pits.

Unfortunately I have to add to the growing chorus of negative reviews. I called this company looking for a replacement window crank for my basement casement window. I lost the crank, and since Blaine was listed on the manufacturer’s website as being an authorized dealer, I figured they would have the item or at least know where to get it/
I called them and (to their credit) easily reached the «parts counter.» I explained my situation and described the exact part I was looking for (as well as the model number of the window and the part number from the product catalog.) They told me they might have it in stock, but I would have to drive to Maryland to bring in the part in to show them. Despite having the exact part number, the parts counter guy absolutely insisted on me bringing in the crank. I explained to him I didn’t have it. He said, «well, I guess we’re grasping at straws» and hung up.
I was kinda shocked at that attitude — not only was it rude, but there’s no need for me to bring in a part when I have the exact product number! I ended up calling a competitor and they knew exactly what I wanted and sent it to me for free. I’ll never call Blaine for anything again, if that interaction was any indication.

This company was extremely unprofessional, and I do not recommend them. We had scheduled for a morning appointment several weeks in advance. The day of, after not receiving the promised call ahead, I had to call several times to be told my appointment was upcoming. It kept getting pushed back until they called at 3:30 to tell me it would not be until tomorrow. I took an entire day off work (when it should have been just a few hours) for nothing.

This company came highly recommended from a couple of friends. I used them because they were local and I wanted quality work.
I had a foggy window. A tech came to measure it and took my order. About six weeks later the glass was ready and a tech returned and had it fixed in about 20 minutes. I think it was repaired well. The cost was reasonable.
My only complaint was how long it took to receive the glass to make the repair. However, it was the holiday season and I believe the glass manufacturer closed for a week during the holidays. Customer service was always very helpful when I called for information. I think you just have to be patient when it comes to windows.

I’m on hold now trying to get a refund of the $ 65 they charged to come out to give an estimate. It’s been more than 2 weeks since they came to my house and I haven’t gotten anything from them. AVOID THEM. I don’t know how they can do business this way. The people that i dealt with were pleasant and friendly enough but this is just incompetence. Next step better business bureau since I can’t reach a person who will take care of this.

I see from the reviews that I’m not the only victim of the bait/​switch routine, I should have consulted Unilocal before hiring them — what was I thinking! And SLOW is the name of the game. I couldn’t find anyone to fix the top balances on my window (a 10″ job that after witnessing I probably could have done myself). I asked the office about how much it would be — she said it would only cost for service and parts so would be a small job, and they could come out for $ 65 to look at it and that would apply to the work. So I did — took about a week to get them to come look at it. The person was nice and confirmed it was the top balances and that it would cost a total of around $ 100 so after the $ 65 I would have to pay an additional $ 50 or so — would I like to move forward to the official quote and get things scheduled. Sure. A week later I get the quote, for $ 211!!! I called to see where the error was (the error was clearly my using them). I was told there is a «minimum» labor charge of $ 146 plus parts. I asked why I was told it would be a total around $ 100 but was now double that, and they hemmed and hawed that must have been a «misunderstanding». Nope — I asked first before scheduling and then during the «estimate» — was never told of this «minimum» and was given a totally different amount during the «estimate.» I mean really, why is the estimate done if you’re not given the correct amount? So — I was already in for $ 65 (clearly extortion — so they don’t tell you the «real» cost up front, but get you to tie up $ 65 so you will follow through with the outrageous increase they spring on you — then act like it was your fault you didn’t know! Unethical if not illegal). Another week after I sent back the quote and they said they could «schedule», which was about another week — I was told he would come mid morning, came after lunch time. So it was over a month from beginning to end — the tech (who was very nice and professional) was here about 10″ and Blaine got $ 211 for a job I was initially quoted at around $ 100. This is no way to do business — when someone asks «how much will this cost» — it’s a simple answer. But they obviously play this game on purpose since no one would agree to have them come and for a 10″ fix for $ 211 — so they hide the info, give you a low quote, then spring it on you after they have your «non-​refundable» estimate dollars — for an estimate they don’t use. RUN! RUN FAST!

We had some broken mesh screens and a storm window to replace, and from what I gathered, this was pretty much the only game in town, so I went here for the repairs. I brought the screens in versus having Blaine pick them up (which saved me a $ 140 visit fee). One thing was clear to me when I went to the shop — things are slow. There were two people being helped when I got there so I thought I wouldn’t have to wait long but I was wrong. I waited about 15 minutes before I was helped. There’s no music or TV running so the passing time feels even slower. I was finally helped and the gentleman who helped me was very nice and professional. I paid my bill, left the screens and awaited the call that they were ready.
Regarding actual work, I thought these guys were just fine. They called me to let me know that the screens were ready but that the storm window needed more time. I opted to wait until the latter was finished so I could get everything in one visit. They called me again the following week and I picked up the screens a few days later.
Again, on my pick up visit, I waited like 20 minutes before I was helped. Someone was taking a phone order and another person was helping a customer. As 2 other customers and I waited, I saw 2 or 3 other employees walking around the back office and counter area. It’s not like a regular retailer where they call in reinforcements when it gets busy. They just rely on the guys behind the counter. So, it was a bit frustrating as you felt like, wow — this is going to take forever, can’t one of these guys lend a hand? Finally, the gentleman taking the phone order was finished and could help retrieve my order. The screens looked great.
So, all in all, it was a decent experience but feels very slow. Just know that you will have to wait and it will feel very slow. One suggestion for Blaine’s employees would be to acknowledge customers as they are waiting so they don’t feel like they are being ignored as they wait. It might help the mediocre «customer service» reviews. They even have chairs in there like the DMV and in some ways, you feel like you’re at the DMV…

Not a reputable company. A window washer destroyed one of my window screens. I contacted Blaine, gave them the measurements of the screen and the woman said it would cost about $ 50 or $ 60 to fix, but that it would cost $ 65 for the house call to get the screen and measure window for the actual quote, and that the $ 65 would apply towards the cost of the screen. To bring the total work up to $ 65 or a little more, I asked about replacing torn mesh in another screen and she said that would be about $ 20. Thinking the work would come up to be about $ 70 or $ 80 I scheduled the house call and paid them $ 65. Sure enough, I got the bait and switch. In their quote, the $ 50 screen will now cost about $ 200 to replace. In reality, it should cost only about $ 50 to replace this screen. Now I’m out $ 65, or $ 40 if I can get them to just follow through on replacing the torn mesh screen. Watch out for the bait and switch with these guys. In fact, stay away from them. I have to believe there are more reputable companies out there.

Blaine Window was recommended to us by our building management company as well as by the guy at True Value Hardware. We had a great experience with Rob from Blaine Window, who came out in the middle of a storm to replace our Andersen Window. He had the part he needed in his truck and in a matter of minutes had taken our window apart, replaced the piece, reassembled everything and was finished. Very friendly, helpful and professional.

Blaine Window Repair demonstrates a shocking lack of respect for it’s customers. I purchased some parts to repair the old windows in my house. It proved to be a MUCH larger job than I anticipated so I called Blaine to inquire about returning the unused parts. «No problem,» was the answer that I got from two different employees. What they didn’t tell me was that they were going to reduce my refund by 50% to cover the «restocking fee.» Seriously?! You can hold the parts in your hand. Check their web site: there is no mention of a 50% restocking fee. It is just a crass way to boost revenue at the expense of a their customers. Who in their right mind would impose that sort of penalty on a (previously) satisfied customer? Obviously this is a company that doesn’t care about customer relationships. I even explained Unilocal and some of the other sites to them but was met with a look of disinterest. OK, Blaine, here you go… I hope that the $ 25 you ripped me off for was worth the lost business that will occur as your Unilocal rating continues to go down.

I was not surprised to find that this place only had 2.5 stars on Unilocal; I actually thought it might be lower. The quality of their customer service — as others have noted — is appallingly bad. Whatever you do, do not go into this business if you need to be out in a hurry. If you go in and there is another person or, god forbid, two people in front of you, you will be waiting a LONG… time to get helped.
It’s actually kind of bizarre. When you walk in there, there will be at least one or two guys behind the counter. No one will acknowledge you. You’d expect them to at least say, «hello» or «we’ll be with you shortly have a seat or something.» Nope. Nothing. And they are slow as molasses. They will also take phone calls and look shit up in books and whatnot while you’re standing there waiting. Today I go in and neither guy acknowledges me with so much as a hello. There’s one person in line. I’ve come prepared with a newspaper because I know the drill. So I take a seat and wait. About 30 minutes go by and the one customer leaves and the salesperson starts dealing with someone on the phone and opening books. Here we friggin go! Finally, I look at the second guy who’s tooling around behind the desk doing god knows what and I say, pointing: is he the only person waiting on customers today. The guy says «oh, what can I help you with.» Are you kidding me?!! You were available to help, yet you ignored me for 30 friggin minutes while I sat in the chair and read the paper. You think maybe I was homeless and needed a place to spend some time? Or maybe I just wanted to cool off in the blaine window store while I was passing through the area?
I’ve been in this place four times and every single time it’s nearly the same experience. I have no complaints about the quality of the work but the customer service gets an F-​. If you go to this place you better have some spare time on your hands.

I have used Blaine in the past to successfully repair malfunctioning windows. They were very slow, but they resolved my issues. For this reason, I asked them to give me an estimate to replace four windows. After two weeks I called to find out where my estimate was. I was told that they were waiting for a technician to answer a question before they could finish the estimate. The woman told me they would get back to me within a day or two. Another week has passed and I am now calling other window companies. Blaine’s lack of interest and follow-​up makes me wonder how they stay in business. It seems they have more than they can handle efficiently.

Blaine saved me from window pain!
I had several windows with various issues from wear and tear, from screens that were broken, to locks that were funky and a few that had the inner sealing coming off.
Their repair people came quickly, repaired the problems competently and did not charge extraordinary prices — in fact I think their rates were quite fair.
I would definitely call them again as I was impressed with the quality of their work and five years later their repairs are still holding up.

I am very surprised at the other reviews on here. I sold a rental property in DC and needed a screen prior to closing. I had called no less than 5 other window repair businesses and Blaine was the only one who could accommodate the job rapidly. I took an non-​conventional sized screen from my condo to Blaine and within 15 minutes, they reproduced a screen for me at the most reasonable price. It was one-​third the price of another vendor. The phone was answered quickly, a quote given to me right over the phone and I showed up less than an hour later and I had the screen installed just a few minutes later. Granted, this is a small job but I was completely satisfied with the job they performed for me. The screen fit perfectly.

Terrible service. Stay away! Never do they answer emails. Customer service takes no responsibility for service. They’ve had my job open for three months and I cannot get them to respond to me. Do not use unless you have plenty of time to chase them around and patience enough to put up with a flaky business.

This company’s customer service is horrible. It took me 5 tries (1 voice mail message to the sales counter, one phone call where I talked to a person and two emails). It’s a wonder they can make any money when they don’t return calls. When I finally did get ahold of someone, he was rude and impatient. I told him I would find what I needed somewhere else. I do not recommend this company.

Wow, this company is an epic mess. I moved into a new apartment in March, and my landlord called Blaine to have them fix five windows and install screens on them.
Long story short? It’s July now… the windows are fixed, but we still don’t have screens on all of them. And it’s been more than four months. Ridiculous.
We waited several weeks for the first appointment, and they didn’t show up when they said they would. Waited another several weeks for the «replacement» appointment… they left a message on my voicemail to confirm the appointment two days in advance. When I called them back an hour or so later, they had no record of me, my address, or my appointment. What??? YOU called ME an hour ago, remember???
They finally showed up two days later, took a bunch of measurements, and then left. My landlord sent them money for the repairs, and then we heard nothing for about six weeks. They showed up and fixed the windows (the windows work… two stars for not screwing up the repair job), but forgot two of the screens. They said they’d bring them back in a few days.
Here I am, two weeks later, still waiting for the screens. They just told my landlord that they need to measure the windows before ordering the screens (I watched them measure the windows on two separate occasions… where did those measurements go?), and I have a feeling that it’s going to be another couple of months before we actually get them. I can’t say that I really care all that much about the screens, but these guys are clearly incompetent, at least in terms of all of the administrative elements of their work. Annoying. Stay away from Blaine, unless you really have no other choice.