Bryant’s Floors

I bought a ~725 sqft condo and had a two week window between taking possession and moving in. Bryant was extremely flexible, responsive and professional from the time I first emailed him all the way through to job completion and payment. His estimates were right on the nose, and he gave great advice on stain and finish options. They started work on Tuesday and were done by Saturday, knowing that I had a painter coming in the following Monday. On our final walkthrough he spotted an imperfection which has since been fixed without any added cost or hassle on my part. The floors look flawless and I couldn’t be happier with the entire experience!

As a person who bases opinions on personal interactions rather than online reviews, I was inclined to give Bryant’s Floors the benefit of the doubt in spite of some of the less than favorable reviews posted here. Alas, my experience of attempting to engage this business has taught me to pay more attention to the experiences of others in order to save myself frustration! Although Bryant did respond to my request for a cost estimate in the same day, this turned out to be the only positive aspect of my brief interaction with him. He failed to follow-​up with me when I suggested an appointment time to get a more detailed cost estimate until I e-​mailed him the night before the proposed appointment to confirm whether or not he was going to be available, and this was after he informed me in a rather curt fashion that I should be prepared to sign a contract and remit ¹⁄₃ of the total project cost at the conclusion of the initial estimate appointment. This should have been a clue that he was likely not planning to show up, as he did not have my home address or telephone number until I sought confirmation of the appointment from him. However, I was still prepared to hope for the best and move forward with hiring his business to complete the project. Unfortunately, on the date of the scheduled appointment my husband and I received a call from Bryant in which he stated that his truck was not working and he would need to see about repairing it before our appointment. He said that he would call us back if he was not going to be able to make the appointment. Guess what? No call, no show. To add insult to injury, he never bothered to follow-​up with either me or my husband. I can’t imagine that his business is so well off that he can afford to totally blow off potential customers, but I could be wrong… The moral of this short story: buyer beware!

After reviewing this company I received an email from Bryant the owner, needless to say he was less than pleased with what he read. Not to mention, he left a comment on the review that he’d «never done business» with me and that the review was posted by a competitor.
My review should have been a catalyst for the owner to do better, not blame it on someone else in an attempt to cover-​up his flaws.
An HONEST businessman with INTEGRITY would not have only owned-​up to his mistakes, but he certainly would not have responded to a review, suggesting the comments were false. Dude, really… do I have to post your email in order for people to see who they MIGHT be dealing with?