JC Tree Services

I first spoke to Juan 2 weeks ago when I responded to his ad on Craigslist for firewood. We spoke. He was nice. We discussed possible times for delivery, etc. and we scheduled a time a few days out. I live in an English Basement with a house upstairs and the garage where we store the wood technically belongs to the home so I gave them a heads up about its arrival. They informed me that they would need to clear room which would involve renting a truck and going to the dump, so I let Juan know that we were going to have to push off delivery until that was taken care of. There was some back and forth about him possibly hauling away the junk, but the neighbors wanted to handle it themselves. After it was taken care of that weekend, I got in touch with Juan and we decided he would deliver «about» noon on Saturday. I woke up not feeling well on Saturday and I never heard from Juan, so I just didn’t worry about it. The following Monday, I called him up and left a voicemail letting him know that I was still interested. Late in the week when I felt comfortable solidifying a time, I reached out to him. He gave me a bit of a lecture about it taking so long and asking if I was really interested. I explained again the situation with the neighbors and did not point out that I had not heard from him either since we had been pushing this out so I thought it was fair of him to voice concern. On Saturday morning, he told me that his little brother could deliver the wood Saturday afternoon. I had messaged him asking if he could do late Sunday afternoon, but I didn’t push it when he said Saturday and went out to get cash. When I hadn’t heard anything late in the day, I sent him a text and he said he could bring it Sunday. I said that was fine but it would have to be late in the day as I wouldn’t be home until then. I suggested that if he wanted to deliver it earlier, one of my neighbors may be able to meet him with the cash. I called him when I was on my way home on Sunday and he told me that he could be there around five. I asked if he could do 4 and he said he would try to do earlier but couldn’t guarantee it. I also explained that the garage backs to the alleyway so he would be able to stack the wood right by the truck. He asked me to text him the address (again) and I sent him our address and directions to the alleyway. I spoke with my neighbors and they were planning to be at home at 5 and were happy to meet him, so I texted them and Juan in one text making the introduction and saying that he should coordinate his arrival through my neighbor who has the cash for the wood to which he responded «you waste too much of my time». I inquired as to what he meant as nothing had changed in the plan except that someone else was going to meet him, cash in hand, who is someone I’d mentioned on nearly every call. His response was «call someone else. Thank you very much the way my time».

I would not hire this company again. They did not deliver as promised and the owner is very rude.

I have been dealing with different Tree Services for over two years now. These people were unbelievable… Professional, courteous, and the fairest price I have found yet in the DC area. They cut down 9 trees, grounded stumps, and chipped until all I had left was fresh mulch. It looks like a different yard. I would recommend them to anyone and everyone that needs any kind of lawn or tree service.