Koons Mazda of Silver Spring

John Speake made this a very easy experience. He found me the car I wanted and I was out the door in no time. Love it! Finance manager Simon was great to work with also. Sales manager helped pull everything together. All in all an easy and painless (low pressure) experience made better by folks who know their product and customers wants.

After contacting management I was informed that the mechanic who was scheduled to do the work on my car called out sick and our service agent Gabriel was never notified. To rectify this the service department has informed me that they will be refunding me the whole amount for the work that was done. A much better response for sure. Still on the fence about returning for future service.

Their service department lies, and they overcharge you. I was charged $ 130 for a standard (not synthetic!) for an oil change. My friend was only charge for $ 40 (no coupon used).
They also charged me for rotation but it was not performed. (My tire has a lock and it was not touched, so I know.)
Stay away from them. They try everything to overcharge you.
Never do service here. Go somewhere else.

I went in last week to purchase my first brand new car (previously bought an old used Mazda with my mom 3 years ago from a Honda dealership in Tysons Corner and didn’t know what we were doing) and came out four days later as happy as can be.
I went in looking for a Mazda 3 because 1. it’s cheaper than the 6 and 2. it has slightly better gas mileage. After test driving a 3 with a sunroof I realized I’m way too big for that car (5’10″) so I tried out the 6 with a sunroof. Still felt a little cramped because the sunroof does take a bit of space away, so I asked to test the 6 without a sunroof. It was getting late so they let me take home the 6 with no sunroof for the night to test!
I came back the next day to talk numbers and I didn’t like the first offer, so we went back and forth just 2 more rounds and ended up about 87% of the difference down between their first offer and my original offer, so that was great (thanks Patrick)! (if that math/​sentence makes sense.) I had to come back the next day because they didn’t have the exact color combo I wanted, so they had to drive it in from another dealership. When I went to pick it up I had an issue on my part because the insurance wasn’t the right coverage so I needed to hop off my parents’ policy and get my own. but it was too late to figure that out so I ended up having to come back the next day to finalize everything (got to take the car though!).
Chad, the finance guy, was very nice and willing to work with me as I very painstakingly went through my thought process of whether or not I really needed an extended warranty… He was cooperative and I even brought in reinforcements (through phone) of my cousin who does financing and got him to agree to an even better deal!
Gus (tavo) was my sales rep and was really awesome and didn’t seem to be a «sneaky dealership guy» at all! He wasn’t one of those sales guys who put on a fake smile just to get you to buy something, he genuinely seems like he just wants the customer to be happy. Also, he didn’t make fun of me when he had to sit through my awful outdated iTunes music on the test drive after he showed me how to hook up the bluetooth to my phone… :)
Even though it took four days (partly my fault :)), the process was a lot less stressful than I thought it would be and I am very satisfied with the experience!
I’m trying to get my sister to buy her used car through them because she’s never purchased a car before and I know they won’t take advantage of her inexperience.

Well, we ended up with a car but what a day. Found on on a Friday, it had to be detailed and the salesman told us we could pick it up on a Monday but had to do the finance paperwork. So we wait around for an hour only to find out from the finance officer that it made no sense to finance it yet if its not ready. Then we pick it up and this cheap dealership can’t even full the tank? really???

My friend has a Mazda and I was interested in getting a new car. I went to Koons to see what they offered and information I could get on a car. Luckily for me I had an extremely knowledgable and helpful sales representative, Colin P. He knew everything about the cars offered after I gave him the parameters of my needs. I test drove a few different options and ended up buying one the next day! Thanks for all the help Colin, I’m loving my new car.

After trying to decide how to rate Koons Mazda, having experienced extremes of service within one visit, I chose to let the actions and attitude of the Sales Manager (Jeremy) overrule the courtesy and professionalism that the sales associate Bill showed me. I chose to do this because, in the end, it is the sales managers that control whether a deal will be made or not.
I started out this fine Friday morning with a call to Koons Mazda and spoke to BIll Forte. I told him I was looking at a very specific vehicle, had test driven similar models at other dealerships, and simply wanted to come in for a price quote. I also made it quite clear over the phone that I was not going to purchase today as I still had some financial things to sort out, but should be purchasing by Sunday or Monday.
I got to the dealership, met with Bill, we talked for a moment, and then he left to pull the car up to the front of the dealership. I thought that was a nice touch so we could make sure the car I saw in person matched up with what I saw and imagined from online. He then said «lets take it for a test drive». When I told him I didn’t need to because I had taken the same model on numerous other test drives, he said «it is company policy». I decided to grin and bear it and play along.
After the test drive he took other quotes I had gotten from other dealerships to Jeremy, the Sales Manager. At this point, I was expecting they would give me there best offer in writing (which is something I asked for on the phone, and the only reason I made the trip out to Silver Spring.). Jeremy eventually came over, and tried pushing for me to buy right then, including talking about all the pricing tricks other dealerships pull. Guess he didn’t realize that bad mouthing the competition raises a red flag that says «we are desperate and will stoop to any level to look better». I re-​itereated I wasn’t ready to purchase and was shopping for the best price, and if their price was the best, I’d be back on/​before Monday to complete the sale. As he started to walk away (assuming he was going to print up a quote), he stopped, turned, and said «finish your shopping and bring me your best quote.»
I sat, flabbergasted for a moment. Then I said to Bill «guess I won’t be back». Bill said «but he said he’d beat the price by $ 500» (the amount they’d beat it by was never stated). I said «and it is worth the paper it is written on…» considering I had nothing in writing, that is exactly what Jeremy’s word was worth…
Had they simply listened to the customer (instead of sticking to their script), they might still be in the running for the sale that is being completed Saturday at another Mazda dealer. But in not wanting to provide a written quote (when they were aware that was all I wanted to begin with at the point I was there), they lost the chance to even be in the running for the sale.
UPDATE ¹²⁄₂₇ — Mr. Brian Orlove (General Manger) contacted me, and provided me what I requested. Their price was very competitive. I did upgrade Koons from one star to two based on his courtesy and politeness. However, the dealing and situation does still leave a bit of a sour aftertaste.

I called in because I’ve recently purchased a used Mazda. The service advisor who I spoke with was not only rude, but didn’t even give me the correct information on my vehicle. I have a 2013 that is still in FACTORY warranty and he INSISTED that they would have to keep my vehicle and have a factory rep come out to inspect it. If you have quality trained technicians to diagnose an issue shouldn’t they be able to determine whether or not something is covered under factory warranty? I just don’t understand why a rep would have to come out to look at something covered under ³⁄₃₆ I am horribly disappointed and I will NEVER get my Mazda serviced at this dealership

The sales staff deserves 5 stars — I had come in several times to test drive various vehicles and all of the salesmen were very professional and low-​pressure. I ended up buying my new car from Rick Sanchez, who was absolutely wonderful. I had gone on dozens of test drives at other dealerships and most of the salesmen were condescending and/​or creepy. Rick was great — no pressure during any of the test drives or once I made up my mind to buy the car. He was also very helpful after I bought the car when there were some issues with the tag transfer.
The finance side of the house was mostly nice/​mostly competent. I expected at least one thing to go wrong, so the DMV paperwork was that thing. They screwed up filing my tag transfer, so I had to get a second set of temporary tags while they then got new tags. It all ended up working out, and Rick was very responsive even though he wasn’t responsible for the paperwork issues.
Lastly, I’d recommend getting a CarMax appraisal before trading in a vehicle here (or anywhere). They initially low-​balled at $ 1,000, but I had a CarMax appraisal for $ 3,000, which they did match. Pretty much every dealership I went to had an initial offer in the same price range, so I can’t really fault this place for that.
I was super dreading buying a new car; I did a ton of research and visited several dealerships. At the end of the day, I got a fair price here and the process was relatively painless. I would definitely buy my next vehicle from them.

I went in to test drive a CX-​5 yesterday afternoon. I have done my research on both the CX-​5 and the Mazda 3, as these are the two cars I am considering purchasing. I hardly got 100 feet from my car before the worst salesman of my life showed up, Lee. Typical questions ensued, what am I looking for, blah blah. I said that I am looking around, not looking to buy today, and want to test drive a CX-​5. This led to a wild goose chase around the lot looking at different models of the SUV of which I felt I knew more about. He stated he was new to Mazda, but that makes no difference to me, you should know your product a bit more than your client.
So we end up walking around the lot for 20 minutes for absolutely no reason. I did not sit in one of the cars we looked at or one of the cars with the options I wanted. Ended up test driving the one that was in the front of the dealership which was nothing special.
He takes me inside and begins the show down. Taking my info and then getting pushy, throwing «deals» at me. Totally fake and the least genuine person I have met. He pushes a couple false situations of what could happen at me, walks away to talk to his manager I’m sure, comes back and shakes my hand and says have a good day. So rude.
All I wanted to do was test drive a car and see what model might work best for me. What I got was a fake sales guy who thinks throwing out compliments about where I live at my age is going to make me buy a car.
I liked the selection there, so I may be back when I do buy. But I can tell you I will be much more picky about who walks out that door to «help» me.

I really enjoyed this place till they gave us a price we didn’t like and they said there was nothing they could do. We respected that and understood and decided to walk. The car salesman really was whiny and begging for is to get the car. Talking about his family and kids. When we said we wanted to think about it he said when will you come back. We said we will think about that and he said he’s heard that a billion of times and rolled his eyes. We leave & as my boyfriend and I are driving home he calls us about 10 times. We finally answering and he’s crying and whining on the phone it was pathetic. We hang up and an hour later he’s calling. Then he says the GM can gives us a better deal. At that time we were just done. Between all the calls, && him never even asking the GM while we were there just a manger and the whining. We decided to not take the offer and go somewhere else. It just wasn’t pleasant. But if you go I wish you luck ! The salesman was Patrick.

Had a great experience at Koons Mazda. Wanted to test drive the Ford Explorer and the Mazda CX-​9 and was able to work with Danaj Edmond at Ford for both. She was helpful without being high pressure and I feel like she really listened to what I wanted and asked questions that enabled her to help me her find the best choice for me. The whole staff at Koons Mazda and Koons Ford were friendly, helpful, and both dealerships are clean, welcoming, and make you feel like a VIP. The General Manager, Alex Perdikis made a point to say hello and made me feel like a valued customer. My husband bought a Ford there a few years ago and they remembered us and my son, too. Highly recommend. I ended up leasing a Mazda CX-​9 and I love it!

I had a great experience here. My salesman was awesome and really nice. I live out of state and contacted them by phone to ensure I was getting exactly what I wanted and the deal was exactly as discussed. I showed up and the car was ready for me and everyone I dealt with was super nice.
My salesman went over the car with me and all the features, made sure my bluetooth was set up and everything. They also made sure I let them know if I had any problems and I even got a follow up call a couple weeks later to make sure everything was going well with the car.
They did made a mistake in my favor when we discussed my deal and when I got down there they explained what had happened, but they still kept to my original deal that favored me.
I don’t know how their service department is though since I live out of state and have never been there.

I upped this to two stars because they attempted to follow-​up with me, and told me that titles are a DMV issue. I totally understand that, but wish that Koons had explained to me how the title and tags would be issued when I bought the car. I was never told to contact the DMV directly. I was told that Koons would handle the entire process. They even asked me for my forwarding address so they could send me everything. But apparently they shouldn’t have told me this because the DC DMV will only send a title directly to the owner.
Anyway, it’s been a total nightmare getting all this done. I will give Koons some credit for trying to explain things, even if it did take writing this review to get a response.
Again, if not for the follow-​up issue, I would be giving this dealership a much higher review because the buying experience was quite positive, especially compared to other dealers in the area.

Among 7 Mazda dealers in the DC-​Metro area, this was one of the only two dealers that price matched my offer on the new Mazda 3 based on KBB’s estimated invoice. The sales staffs were straight forward about the sale, and the transaction was smooth. They knew I did my research on the car, so your experience may vary.
The only down side was that they appraised the trade-​in a bit lower than I was quoted on multiple sources — blue book, black book, TrueCar, etc. However, since I was tired of dealerships and didn’t wanna drag it any longer, I just bit a bullet. One thing to note is that they later sent me a check of ~$ 200, saying that the new car registration and the title was cheaper than they estimated: It is something they could’ve just pocketed and forgotten about. I’m glad they did this, and shows who I was dealing with.
All in all, I was satisfied by the purchase and this is definitely a better-​than-​average dealership. I just wish they appraised my trade-​in as it was supposed to be.

We had a super positive experience at Koons Mazda. Denard, our sales associate, was really great.
This is the only dealer that I was able to call, they asked what I wanted to pay for the car and said yes without any «Well, just come down to the lot and we’ll make you the best deal».
Denard came in on his day off because we had to buy on a short time frame (we’re taking a 700 mile trip this weekend).
When I arrived, the price was EXACTLY what we had agreed upon. Actually it was the very lowest-​end of the range we discussed, so the price was slightly LOWER than what we agreed on.
No last minute surprises like pinstripes or bumperguards or clearcoat that cost extra, incentives that I don’t qualify for, or an exorbitant finance rate.
We really needed a solid family car (we got a 2012 Mazda5) and he understood that it’s not just a car to us; it’s what our family travels in.
All in all, I give top marks for honesty, service and attitude. They also have a rockin’ coffee machine with free freshly-​ground and brewed coffee!
If you are buying a car in Silver Spring/​Burtonsville/​South East MoCo definitely give them a call before you buy elsewhere.