Merry Maids

Merry Maids of Silver Spring was my cleaning service for a couple of years. Initially, I didn’t have any problems. They came on time, they consistently sent the same team (who did a wonderful job) and things were good. But then things changed and all of a sudden it became a problematic situation.
First, a different team started showing up for each visit. After specifically requesting and confirming that the same team would service me, every time I opened the door when they arrived, I was being introduced to somebody new. This was a problem because everyone doesn’t clean on the same level and often there were things that the new crew would miss.
On top of that, they introduced contracts. Now I don’t like signing a contract for cell service, so I’m certainly not signing a contract for a cleaning service for a residential cleaning. The contract was for 12 months too!
The final straw was when I moved. They came to clean the old place and when I did the final walk through, I had to clean up after them. They missed so many things, that it looked like they didn’t clean at all! On top of that, they damaged a granite countertop AND went into a closet when they were specifically told not to.
So with that said, I discontinued my affiliation with Merry Maids. In the beginning it was all good but things went off the rails and I’m simply not paying for a service that isn’t up to par.

I always look forward to the day my team of two very professional and pleasant Merry Maids are coming. My home always looks so bright, smells so fresh, and looks so clean after their visit.

First and last impressions are very important — and relevant here:
First — wowed husband with cleaning services, promises of consistency and deep cleaning
Actual — OK, never was quite impressed but since he signed the contract, which i thought was expensive for a condo, dealt with it. they did decent job, never sparkly but i didnt have to clean so it was fine.
Final — We relocated, had proof and everything — will not let us out of contract w/​o penalty — would not even reduce it. Scheduled final cleaning, apparently painters wouldn’t let them in, never heard about this until a month later. Called to arrange final cleaning, was told it would be double our regular rate. No thanks.
Never using this service again.

We have given them months to try to clean properly but to no advancement. They really only vaccum. The bathroom are never cleaned properly. They dont change all the trashes. They never clean desks. Every time they come to clean, we are always dissapointed at how much wasn’t done. We have complained to the management and they do nothing to change. If anyone is going to use this service make sure your house is clean before they come because they really don’t dust or clean properly at all.