Optimal Physical Therapy And Rehabilitation, LLC

It’s not that Hadassa and Paula aren’t highly skilled physical therapists. I have no complaints about the therapy I received.
However, they have the most egregious billing practices of any health care provider I have encountered. Having had numerous health problems over the last year or so, I have been to many doctors’ and therapists’ offices, and nowhere was I treated with as much callousness and disrespect as Optimal.
— At no time was I told what my services were costing, and as such, was not given the opportunity to turn them down or to reduce the number of sessions per month in order to better suit my budget.
— Rather than monthly statements, I received two enormous bills, six months apart. I was charged a tiny fraction of the actual cost at the time of each session, but did not discover how tiny this fraction was until I received a bill several months later. When I requested to be charged the true cost of my services each visit, I was told that «none of the other patients» wanted to do it that way. I tripled the amount I was paying per visit; however, the amount I was being charged per session then doubled, so the payments were still insufficient to cover accruing charges. Again, I did not discover this until several months later.
— The fee scheme does not match the services I received for the last six weeks of my sessions; they were reduced in amount of time spent and number of services received, but doubled in cost. It is also suspect that the time of the doubling coincided with my discovery of the large accrued balance.
— I was not told when I returned a few months later for a different issue that I had an outstanding balance.
— When I went in to discuss the large balance with Hadassa, I was talked down to and treated as though I were a deadbeat client making unreasonable demands.
— Most important, I would have reduced both services received and frequency of sessions if I had been aware of the true cost. The billing method appears to be specifically designed to prevent this, and instead to make absolutely certain to charge the highest possible amount to each client, and to keep the client in the dark about the true costs until it is too late to dispute them.
This may not be illegal, but it is certainly unethical, and as such, I must advise that clients who are responsible for their own physical therapy costs look elsewhere for services.