Safeway

The worst customer handling.
There is a guy (or a lady, am not sure about it) who is very irresponsible, acts negligently, never gives attention a customer than his phone …

This Safeway seems to be the only place NOT being renovated in dowtown Silver Spring. The meat looks nasty, fruit and vegetables are not fresh. Definitely a disappointment for the area.

Best thing is inside parking in busy area. Deli poor, produce below par and long checkouts. This spring new policy requires customers show ID to use a CREDIT CARD if charge is over $ 50. Now, I seldom use the store. Too bad. Good location.

I’m a Safeway girl. Despise Giant, but love that my grandma shops there so I can get gas points. This Safeway is just straight up annoying. If u need service at the seafood counter, prepare to be ignored. I had to use the bathroom, and the back looks like it’s been ransacked and reeks of spoiled milk. The bathroom sink had the dirtiest sink, with a big glob of loogie sitting in it. Shout out to everyone who feels it’s unnecessary to rinse their own mucus down a sink. Sorry for the grossness but c’mon! All the employees seem to be perpetually in a bad mood. Also this store is on the small side and the aisles seem cramped. My old Safeway (before the gentrified remodeling) on Georgia and Randolph was better than this! And now that it’s been redone, it certainly tops all. PASS!

There’s nothing adequate about this store. It’s dirty, small, terrible produce, w/​mediocre service. They don’t even have enough shopping carts half the time I go. It’s honestly shocking how poorly run a place can be. This store badly needs to be bulldozed and replaced with a larger mixed-​use store/​building a la Wheaton.

Consistently has the worst produce in the area. Disgusting. Take a look at today’s strawberries. Wilted with a side of mold: YUM!

Why have a grocery store without good produce? I usually shop at Giants because it’s a bit closer to my house, but now I know I have good reason.
There was a lack of people available to address my concerns.
I visited here around 5:15pm and there were only two check lanes open. Okay, I can wait. But why? Isn’t 5pm about the time when people get off work and get groceries? Yeah, I thought so.
So about the produce, I just need a single red onion and there’s about 30 of them on the shelf and they are all bruised or bad. Fortunately, in the five minutes I spent trying to find ONE that wasn’t bad, a team member came out to stock produce so I got to ask her if there were any in the back. She brought a bag and let me select one from it. Great right? But then she took the bag back, so hopefully nobody else is looking for good red onions this evening.
I actually came to buy hot dogs. So I selected some turkey dogs, that were ridiculously expensive for what they were but they are my favorite kind so I got them. Then I checked the date on my package and it said November 11^th. I forgot the date today, but then once I realized that today is the 12^th… I went back to see if there were any that weren’t out of date. Of course not. So I was looking for a team member to tell about the out of dates… But there weren’t any in sight.
Overall, I guess I know why I don’t shop at this Safeway. It will probably stay that way.

Safeway is a great place to buy cheap groceries which are still good in quality! The stockings are usually great and I like going there. It feels like you’re in a family while shopping there.
Great prices, nice staff, sometimes you’re in line for a while though. But never mind the deals!

More terrible produce at this Safeway. Today it is the sliced mushrooms.

This store is disgusting, and it is falling apart. I’ve been waiting for them to revamp this one like they have others in the area. When you go to this store check expiration dates, and if its supposed to be cold or frozen look for signs that it wasn’t kept the way it should have been before coming out to the store for people to buy. Its like they don’t even care, there is like green lunch meat clearly gone bad still in the case packaged for someone to buy. There have been several times when I pick something up and then look at it and its expired. The yogurt, triple check, my experience is that everything is usually at least a week past its expiration date. The produce section is disgusting, everything is dented or has gone bad and is not presented in a desirable way. Although, I walked in a day or two ago and it looked nicer than it usually does I brought some roman lettuce and it looked fine. There are some things you can buy here non perishables, like chips and cookies and things with a lot of preservatives. But if you want meat, veggies and fruit unfortunately you will have to pay an arm and a leg at whole foods up the street. I hope they renovate this place soon, even the roof of the garage is like falling out, and the smell that the trash can gives off to the street, DIGUSTING!

This store is fine. I’m here about once a week and get almost everything I need. If you’re an independent shopper, don’t need much help, and like using the self-​service check-​out, this place is just fine. I have noticed the produce can be a bit off at times, but never the basics that I need.
I will say the pharmacy here is pathetic, and deserves its own review!

Thank you neighborhood safeway for making a conscious effort to carry a decent stock of organics and other preferred products of some of your customers. I’m very grateful to find the increasing supply of Gingeraide Kombucha available in this store. It’s a wise move that will expand the customer base when you can offer these items at a savings over Whole Foods. I think a lot of the negative reviews are now quite old and there have been many upgrades in the interim. I don’t ever see moldy produce or uncleanness. I don’t use the seafood department so can’t speak to that. I always find multiple self serve lanes open and the changing staff has become more helpful and friendly.

Their free parking garage and lot have great availability, but that’s about where the good news ends.
I went on a mission for bean sprouts one day and silly me didn’t think to go to the Thai market for it. I started at another chain grocery store that didn’t have sprouts, then went to Safeway to see if they might have them. They did… but it was a sad and inedible looking bag of brown juice and melting sprouts. I asked an employee if they had any more, and he said what they had out was it. I showed him a bag of what they had out, and he agreed that they looked past their prime but «it’s crazy, people still buy them!» What?! That does not seem like a customer-​advocate approach to service to me. Maybe people get them bc they don’t know what good sprouts are supposed to be like. That doesn’t mean you take advantage of them and sell a rotten product. That totally turned me off.
I don’t dislike it so much that I won’t be back in case of an emergency, but it certainly went be my first stop.

I like this Safeway because I know where things are as I’ve been coming here for 6 years or so. Its usually under staffed but I use the self checkout which usually works out great. Parking is little hectic as its little tight outside but they do have parking garage.

What a terrible customer service in this store, I was there this morning at 9:30am, only one angry cashier, 6 people in line, all self service stations closed. We are in America. wake up!!!

This Safeway is the closest store to both my home and office, so I end up here a lot. I wish I didn’t, but convenience trumps all, apparently.
The convenience of the location is basically the only thing this store has going for it. Here are some things it does not have:
1) A consistent supply of fresh produce (often it is moldy, sometimes really surprisingly so!)
2) Cleanliness (self-​explanatory)
3) Speedy check-​out (most of the time, there’s only one (max two) full-​service checkout lines open, and they move slooow. The self-​service checkouts are often out of order.)
4) A non-​terrifying place to park (the dark, dirty garage under the building looks like the opening scene of a Law & Order SVU, and the open parking in front is often taken up with people who have… parked somewhere randomly that isn’t actually a space)
If you bring something back because it is rotten or otherwise problematic, they’ll take it, but definitely no one will apologize or even pretend to be surprised. I once brought back strawberries a few hours after buying them because they tasted like soap. Two containers, exactly like soap. It seemed very, very likely that the rest of the strawberries for sale in the same display also tasted like (were covered in) soap, but the guy taking my return didn’t seem remotely interested in that possibility.
Recently, this location went under new management. Since then it does seem like the cashiers are friendlier and more helpful… hard to tell if that’ll stick. I hope to be writing an update in 6 months about how this is now my favoritest grocery store. But I wouldn’t hold your breath.

The store inside is semi clean! Just Ok.
They have their private parking garage! which is great.
Prices are slightly higher! compare to other safeway I have ever shopped at. I know because everything around here is relatively more expensive!
But the most ridiculous thing I have noticed is «there is No Address of Store Location on the receipt!» I wanted to check-​in on Unilocal with my iPhone I had no idea which safeway on the list I need to check-​in! So damn funny!

This place is definitely on my naughty list.
The produce is often terrible. Almost completely rotten or totally unripe. The rotten stuff sits there for days.
I would only buy packaged things at this store and check the dates and seals very closely. This place doesn’t know how to rotate stock or throw out things that are bad.
They don’t have a lot of things I want, that I am able to find at other safeways. The staff doesn’t seem to care about anything, unless it’s talking to one another or chatting up customers.
Worst experiences:
Buying things with broken seals/​containers so they leak on the way home
Out of date meat.
That time the seafood freezer broke and the entire store smelled like rotting corpses. Plus, the frozen vegetables were right next to it. I picked up a few things but they felt soggy and not frozen.

This Safeway is more or less like a «Friend with benefits». Someone that you call at the last minute to get what you need and bounce. The quality of the product that you get is inconsistent but hey… You «called» them! Do not waste your time on seafood or meats at this location… or the Deli… or the florist… and most of the baked goods.
Produce section is above average and so are a few select items at the Bakery. Classic bagels and a few obscure ones to boot! I am a fan of the Jalapeño Cheddar bagels! There is a Whole Foods just up the road on Fenton and a Giant down and around the corner on East west Highway. You will go to these locations and they will treat you right!

This is the only Safeway close to me. Unfortunately, it’s the worst one I have ever been to from living in the West to here in the East. Awful.
First, the parking garage can be super shady and is in awful condition. Always dirty and stinky as hell. After you take the shifty elevator up into the store, you see the extremely dirty and unorganized store. At this point, you want to walk back into the shifty elevator and go down the street to Whole Foods and spend that extra money, or further down the road to the Giant by the metro.
The produce section is scarce and everything is always spoiled. I can barely find any fresh vegetables here, and it’s always a pain to have to go elsewhere for the ingredients I don’t find here.
The deals here aren’t as great as other stores.
The service here is awful, the associates are rude and extra shady.
They are a little smaller and unorganized, so it is extremely hard for me to be in and out with the things I came in looking for.
Don’t waste your time here. Go somewhere else, if you need to go to Safeway spend a little more gas money and go towards Kensington.
This location is awful.