US Post Office – Colesville

This place is such a big headache to go, Eileen’s (postal clerk) attitude really stinks
she wants to talk me out of «tracking mail» (way to much typing I guess for her gloved hand) and than she stands up middle of transaction and calls for her colleague in a back just leaves me waiting, and that had nothing to do with my transaction.
She comes up with a «new rule» («she just had a training a week ago) and she says she does out of «courtesy» … yeah, right!
First Class Mail parcels must be greater then ¾ an inch at their thickest point to be a FCMP, or they must be RIGID… and my mailings are RIGID!
Any reasonable person would believe that if you chose to pay a higher rate of postage (package vs flat) it would not be against the rules. Eileen is lazy to type in all the info.
Unbelievable bad service.
Never had any problem about this, only here at this US Post Office.

another in an ongoing series of screw ups by this branch… what use is a hold mail service if the carrier doesn’t hold the mail… this branch can’t get anything right…

The staff at this post office are friendly and really go out of their way to help their customers.
This week I had to come there 4 times to mail packages and each time they were very patient, informative, and helpful.
They even have a person who greets customers and helps direct them to where they can receive quick service.
The post office provides good value; I use it for most of my shipping needs.

I love this post office.
A dear friend of mine is stationed over seas serving our country. When I accumulate a years worth of magazines I pack them up to send them to the troops. Apparently reading is very ‘in’ in Afghanistan. Wired, Rolling Stone, MacWorld– why not?
Each time I come in the staff here go above and beyond! I bring my bag of magazines, they get me the box for the troops (has a big heart on it), tape it up, and show me how to fill out my form each time. There usually isn’t a line, but when there is they usher me to the front.
$ 12.80 and 5 minutes later I’m in and out having done something nice for the troops abroad. Nice folks, and short lines. This location is awesome.

I only visited this PO a handful of times, as my place was closer to the burtonsville branch (which, for what it’s worth, is less crowded and faster).
I usually expect long lines and waiting when I go to the PO, and I spend a lot of time at them, as I sell online. Anyway, this place was ALWAYS. CROWDED. no matter what day or time, long line and at least a 20 minute trip. Bleh.
The staff was always super friendly though, and helpful. So that makes waiting a little more bearable.
Make eveyone happier, have all your papers filled out, you money/​card ready and pay attention. They and we will love you for it.

If stores are open late to account for holiday shoppers, why aren’t post offices too?
This is the question I’m pondering as I stand in line at 4:30, a half hour before this location closes. Me and a few dozen others. Just standing. And waiting.
The majority of post offices, at least in my area, have hours from 8:30 to 5. If the average American works from 9 to 5, when is a convenient time for most people to go to the post office? I’d hazard the guess of when the post office opens, right before it closes, or during the lunch hour.
The line to the front window was at a standstill, but I noticed the self– service shipping center. Whoa, is this new, or what? There was a worker manning the area to help customers through quickly so I hopped in this drastically shorter line. The employee there did the whole thing for ya: weighed the item, chose the appropriate shipping, did all the regular stuff they’d do at the counter. Just be sure you have your credit/​debit card ready — no cash accepted in the machine.
I still waited 20 – 30 minutes but that had to beat the other line. I still give it 3 stars due to the service I had at the self-​serve counter. Plus, the USPS is always swamped during the holidays.
One other note — this parking lot is TERRIBLE. The spaces are way too small. Watch your car so it doesn’t get nicked when others open their doors, or park as far away as possible!