Had quotes from Home Depot & Lowes, decided to try to support local business and go to Great Floors. There is nothing great about their customer service. As another reviewer wrote, minimal staff, will not even acknowledge you when you walk through the door. Even while looking at choices of carpet, had to go find a salesperson and ask him to come help us at the display. They did not answer questions we had. Only reason I went with Great Floors is because they promised me an install date when I was making the deposit, but them pushed the date weeks out once they got my money. It’s almost like they don’t really care about selling carpet. Was promised a «crew» for install day, even paid extra for furniture moving. Day of install and one guy shows up, and I had to help him move my own furniture! Still have not received any warranty paperwork, even though have asked several times.
Kate S.
Évaluation du lieu : 5 Silverdale, WA
Parents recommend you. Went through Costco to get a quote on carpet for our two bedrooms, stairs and hallway. I received a call the same day as the i requested the quote, and was able to have someone come a few hours later! The gentleman was very prompt and polite, and had all of the samples ready for me to decide! Once I finally picked out the color, they ordered the carpet and scheduled installation. The two guys that came to install were very courteous and did a fantastic job! Thank you Great Floors in Silverdale! I will definitely recommend you to anyone that needs floors!
Aaron S.
Évaluation du lieu : 4 Bremerton, WA
No problems with the service. Purchased new carpet for living areas and tile for the bath. The install of the tile was fantastic, I mean the installer did a really good job! The carpet install could have been better but it wasn’t bad just could have been a little better.
Robb K.
Évaluation du lieu : 1 Silverdale, WA
Rude people. I like to shop local but when they .screw you it pays to drive. Went to Tacoma and saved hundreds! Plus the sales staff was friendly.
Jack F.
Évaluation du lieu : 5 Sun City, AZ
After20 years we bit the bullet and purchased new carpeting in our home of approx 3600 sq feet we could not be happier with the service at Great Floors in Silverdale. From Blane Stouffer the customer service person to the estimator and installers. All so professional. Timely. Communicative. Great choices. They all took the stress out of a hefty project. Excellent team work !! Claudia Black. Jack Fahey
Emily W.
Évaluation du lieu : 3 Silverdale, WA
I don’t suppose a flooring store keeps a large staff on hand but my husband and I went in to the Silverdale store week ago and left after 10 mins of waiting for someone to say as much as «hi». I was able to get some free carpet samples a few days later so I’ve given 3 instead of 4 stars.