LensCrafters

They did right by us and took care of everything… I am very appreciative of Ryan for actually listening to our situation and not only refunding our money, but going above and beyond and giving us new lenses at no cost… wow and thank you.
Only thing I will say is VSP insured beware — and although LensCrafters new policy allows them to direct-​bill, they are still out of network… we have a very good plan with VSP, but our plan gave us ZERO coverage with LensCrafters (which equates to a $ 30 check)… and if you cash the check it consumes your benefits for the year — we have to send our check back to reinstate our daughters coverage.

Not sure why LensCrafters hasn’t been reviewed yet, it’s been in the mall forever and is always a busy place! Guess I’m guilty too, me and my family have been going here for years! That being said, I like this place!
The only reason for the 4 stars instead of 5 is that sometimes the wait is a bit long, even if you have an appointment. It seems that foot traffic from the mall can get them behind sometimes and obviously they’re not going to quit helping a customer that they’re in the middle of just because you walk in with your appointment time. I’ve been that «foot traffic» many times for adjustments, cleanings and general maintenance on our glasses. Which by the way, is all FREE! I’m assuming most eyeglass places offer those services free but are they as convenient as the mall? Probably not!
The service is excellent with a very friendly and customer oriented staff. They’ll do everything they can to make sure you get the lowest cost possible and the best options for your money or your insurance carrier.
They have a great selection of frames for being such a small shop and what they don’t have, they’ll order for you. As a family of 6, we’ve always found exactly what we want from prescription glasses to sunglasses, child to adult. Watch for the sales and you can walk out with free frames!