Navy Federal Credit Union

Perhaps we started off on the wrong leg, but long story short.;We lowered the purchase price to fit my current debt to income ratio that met their guidelines. I got a great rate and they have me a first time buyer bonus towards my closing costs. Monthly mortgage is directly debt’ed from my NavyFed checking and I’m as happy as a clam.

I recently had a problem with NFCU regarding a large double payment on a VISA credit card. When attempting to make my payment online I encountered a browser problem and it appeared that the first attempt was not successful, I attempted a second time and received a confirmation of the payment. I discovered later that the payment pulled twice and contacted NFCU to reverse one of the payments. Out of the 20 credit card accounts I have across different financial institutions, NFCU is the only one that doesn’t show a payment under its pending transactions.
Both the contact center and the rep responding via secured message basically told me that in order to return one of the payments I either needed to wait at least 7 days or conference in my other institution to confirm the payment left the account. It just so happens that I am a supervisor for the other financial institution (another large credit union) and I am well aware that this policy is in place to minimize risk of loss to the institution. For me it is an extreme inconvenience based on my commute and the hours that our contact center is open to conference in to confirm this between both institutions.
I asked several times for an exception to this policy be made due to the inconvenience posed and was specifically told that NFCU supervisors have absolutely no authority whatsoever to make this policy exception. As a supervisor, I am well aware of the role policies play in risk management. I am also aware that every situation is unique and presents a different degree of risk. As a supervisor, part of my job is to evaluate every situation, gauge the risk to the credit union and made a sound decision based upon the information presented.
The information available to NFCU in this situation is as follows:
I have been a member for 4 years, NFCU has extended to me $ 86 000 in available revolving credit of which I had a $ 1200 balance, I run 20−30k through my NFCU cards every year and generally pay in full. The double payment I was requesting returned was for $ 1200.
The reason NFCU would not accommodate my request is simple; They are minimizing the risk that my $ 1200 ACH payment will be returned, therefore causing a potential loss to them. Based on the information available to them I think it is quite obvious my request posed little to no risk. I now have a credit balance on the card, effectively giving Navy Federal an interest free loan at my expense.
Either NFCU flat out lied when they stated there is absolutely no exception to this particular policy OR they do not allow their supervisors and managers to make sound judgement calls when evaluating member requests like this.
Either way I find the whole experience disturbing, rigid and demonstrates a complete lack of focus on the member experience at NFCU.
I am very disappointed, glad NFCU is NOT my primary financial institution and based on this experience I will stop recommending them for any services moving forward.

Great credit union until they unilatteraly changed my credit cards from fixed rate APR to adjustable.

Slowest drive through teller I’ve ever been to. Unless there is no one in front of me, I don’t even bother waiting. I should have known better but it was pouring today and I didn’t want to get out of the car. There were two cars in front of me and the line didn’t even move for 10 minutes. Took over a half hour, and I was sandwiched between cars so I was stuck. Sometimes I wonder what they’re doing in there, because quick customer service obviously isn’t it.

simple banking… you are normally always greeted when entering. Tellers are so nice every time I talk to them, and are VERY helpful!
The ATM’s seem to have issues once and a while which can be a inconvenience (having a sleeping child in the car) but after parking the car, there is another (walk up) atm.
PS this branch is ALWAYS busy!

Disappointed. Last couple times I’ve been in the service has been awful. This time the change/​coin machine was down (again), because a couple with literally tubs of coinage were crashing it repeatedly, and backing up the line terribly. The bank people kept bringing it back up after a several minute wait, repeatedly, and finally I stepped to the regular line to ask if they could deposit about $ 10 in quarters from my child for her account since the couple was obviously not leaving or kindly letting anyone else take a quick turn to clear the queue when the machine came back up. The teller informed me to get back in the coin line, and when I explained the situation she said she didn’t deal with that much coinage, because it might be Canadian and the machine sorts it. It’s too much money for her. No one offered help to any patron involved other than to eventually reboot the machine every so often. There were almost no patrons in the regular line. It was a frustrating situation, customers were leaving because of this unaddressed issue. I drove down here specifically for this, 20 miles to my nearest location (geared my other errands around this trip) now I have to come back because the machine is down. This is the 4^th time I’ve been here and not been able to conduct business because of situations like this in the last 6 months. Ridiculous.

Oh where to begin…
1. Have had my account hacked more times than any other bank and luckily I found out about the charges before it was too late and notified them.
2. Have tried on numerous occasions to get a home loan to no avail. It seems like they aren’t interested in my money. Here I am, a 16 year veteran with a job he has been at for over a year in the same field as his MOS who, along with disability, earns THREE TIMES what he made in the service. I go to them and say, «Look, I’ve been renting for over a year (never missing a payment). I’m tired of watching my money go into something that isn’t mine (over 25k a year, down the toilet). I had a bankruptcy that was discharged years ago. But apparently I’m still a credit risk.
3. So when I couldn’t get a house, I asked for a car loan so I could ‘work’ on my credit. No dice.
4. Locations, locations, locations… and the lack thereof
5. Every time I call I have to play automated 20 questions and then after 30 min, I get to talk to a person.
Horrible service, claims to back military but at this point I think they would hive Beau Bergdahl a home loan over me.

Switched my banking. Nicest people and easiest bank to become a part of. Highly supportive of our military.

Because my dad is in the military, I received the great blessing of having Navy Federal Credit Union as my bank. To say that they go above and beyond for their customers would be an understatement.
While I haven’t visited an actual location in years, the iPhone app makes life so much easier, especially when cashing checks. They have a fantastic website, too.
If you’re eligible for an NFCU account, I would absolutely recommend it!

If you are military or dependant this is a good place to have a account with. Although I would not make it my primary bank because with my experience I am just another customer to them and this center isn’t all that special. Good benefits and accounts and stuff. But now I bank with chase and have a much happier experience and the customer service I received from them is fantastic!

Merr. Could take it or leave it, never had anything or anyone surprise me with excellent cutomer service. Been a member since 1988. In fact They would not even MATCH a APR with another bank for a RV loan. Pretty average.

I joined Navy Federal solely because I was a first time home buyer and they had a compelling program that would fit my needs. I applied for a mortgage online and then spent an hour on the phone with a loan specialist from the east coast going over the entire application who then told me their local loan officer would follow up with me in a few days to go over rates and what I would qualify for. So far so good.
A week went by, so I called the Silverdale branch to speak with Jim, my assigned loan officer. Left a message. Another 4 days went by so I called again and left another message. Finally the following week, I called Navy Federal headquarters and told them the situation. The operator direct-​connected me to Jim’s line in Silverdale and what a surprise, he answered. He apologized for not getting back to me sooner and proceeded to ask me several preliminary application questions that I had already gone over at length with the loan specialist a few weeks earlier. He concluded saying that he would run the numbers and get back in touch with me in 3 or 4 business days.
Fast forward another two weeks and I had finally lost my patience. Who treats customers this way? If you don’t want my business or are just too busy to take it on, then you should let me know so that I can move on. I missed out on really low interest rates and a few great properties because I waited around for these clowns. You know what? I never heard from them again. If I didn’t give up, I’d still be sitting around waiting by the phone. NOT a pleasant first-​time home buyer experience!
I went on Unilocal and searched for other local mortgage companies that had good ratings. I came across Cobalt mortgage and they really took care of me. I can’t speak for any other Navy Federal products, but their mortgage business in Silverdale is a joke!

I have been a member of NFCU since 1974… I have my personal «and» business accounts here, I’ve even enlisted the children and their families to becoming members. I suspect that NFCU is probably the strongest of credit unions, and here in Silverdale they have their own new building to exhibit their success.
A real good credit union, taking care of hometown folks.

Great location, excellent service. The lady who was in charge of loan for the house the hubby and I got in Poulsbo was really nice and took great care of us. Love doing business with this bank!

Get money at the DRIVE THRU ATM.

Beautiful new modern building. Mortgage and Investing offices in the same building.

Welcome to the new location! You have done it up right with a brand new building with modern ATM machines and drive thru tellers.