Lowe’s Home Improvement

Generally speaking I have had as good an experience at this store as I have had at any big box store. My most recent experience was less than grand. I had pre-​ordered a toilet and received a call saying that the toilet was in.
I thought «great» this will be easy — a quick in and out.
Unfortunately, after checking in and being told that somebody would be up shortly.
We walked a bit, took care of some other shopping and retuned to the desk — no toilet.
We waited. and waited.
about 35 minutes later one of the guys at the desk said that he would get it. He was back in about 3 minutes with a cart and a toilet!
Their attitudes were friendly and generally sincere, but the follow through was lacking.

Don’t offer installation services if you can’t deliver. My wife and I recently chose Lowes to purchase custom kitchen cabinets and installation. This was not a small purchase for us and something we’d saved a long time for. We began the process in October with hopes of having the project finished by Thanksgiving. After a couple weeks it was hard to reach the salesman and around mid November we found out the cabinets had not been ordered yet. With many phone calls we finally made some progress around December 13^th. The local contractor that was used was great, SBR, the problem is that the salesman ordered the cabinets in the wrong sizes. Meanwhile we have most of our kitchen in the living room. Came to find out that the salesman had been recently fired from Lowes, and we were not the only project that had been messed up. After speaking with Lowes we came to a solution that would only require one new cabinet and a new countertop. Then the guy has the nerve to tell us we will have to pay for the countertop. I mean seriously?! They should be paying for the whole project but I’ll settle for them just to finish it at no additional costs. Truly unbelievable experience at such a big store. We are still in the middle of this and might have our kitchen back inside two months. We learned our lesson on this one.

I wish I could give this store 0 stars! I have lived in this county for several years and have multiple properties we’ve done improvements/​remodeling on. I will drive as far as I need to ensure I NEVER give this store or any Lowe’s my business after Several issues. The new manager, Michael Ojeba, is their worst one yet! He does Not care about his customers and did Nothing to fix the latest problem. Quite frankly he’s a narcissistic jerk! I have spent Several thousand of dollars in this store and will not ever spend another penny there. I would hope the Lowe’s corporation would fix the management issues within this store. I know they will Never see my business until they have decent management and service!

I am writing about my experience with installations from this Lowes. I bought a dishwasher and the old one was quickly removed and the new one installed with no problems. Also I ordered custom blinds which were measured and installed very well. All the employees that did the measurements and/​or installations were very competent and polite.

I am grateful there is finally a big box store available in the area of Copper Mountain with good hours. I must be the worlds worst planner since it takes me a few trips to get any project done and those hours and the complete selection under one roof are a life saver.
On the other hand, I have been to a few Lowes around the country, and this is probably my least favorite one. My last trip I bought a couple doors and I had to scour the store for a lumber type dolly. They were well hidden in the far end of the store, none too close to the doors, and most appeared to being used as storage. I got lucky and finally found a single empty one before I resorted to unloading some windows off one of the less heavily stocked ones.
When I checked out on the only lane in use, the checker acted really annoyed that I was there. I am retired and I have done a lot of shopping in a lot of stores and have never encountered such an intense attitude of I wish I were somewhere else and I wish you were too!
I read the bad carpet experiences in other reviews and my only carpet experience with Lowes was in another store and it was a nightmare, a total comedy of errors. The price may be tempting but you better triple check every step of the way!
I still think they deserve three stars just for being a Lowes, I live out of state and I don’t have the time or knowledge to shop around for my condominium project needs in the limited time available to me so the 7am to 10pm hours and the huge selection under one roof have enabled me to complete some projects I have had in mind for years.

NEVER SHOP HERE; ZERO STARS! Especially for anything they install. They will screw it up and give you the runaround before ever even attempting to make it right. We decided to put hardwood laminate flooring, which was also purchased from Lowe’s, in the lower level of our newly purchased Townhome and carpet in the upper level. We contracted with Lowe’s to rip out the old carpet in the entire home, install the new carpet upstairs, and level the downstairs concrete floor so I could install the laminate myself. We payed Lowe’s for 3 hours of prep work for the downstairs leveling with the caveat that it may take more, which we would have to pay for after the fact. This was fine with us, and we would have been happy to pay extra if it was needed, we just wanted our floors to be ready so we could move our stuff out of storage. Instead they came in, installed the carpet (there are issues with the carpet install too, but that is a whole different complaint), and put in about an hour of work on «leveling» the downstairs floor. Suffice to say, our floors are less level than they were before the «prep work» was completed. Lowe’s then called me the next day to find out how everything went. I told them it needed to be fixed, and they told me there would be somebody there the next day, if not that same day. Meanwhile, here I am 4 weeks later, and still, nothing has been done to remedy the issues with the carpet or the floor. The latest is Kyle, the flooring manager, telling me the best he could do is give us an $.89 per sq ft install on the laminate, down from $ 1.99 per sq ft. Keep in mind, we wanted to install the laminate ourselves from the beginning, so this doesn’t really help us out. Then Kyle tells me this offer is saving me $ 1500 on the 500 sq ft install. Doing the math, we save $ 1.10 on each sq ft. Multiply that by 500 and we get $ 550 savings. I am still scratching my head trying to figure out where Kyle came up with the $ 1500 lie. Kyle was also quite rude and even asked me at one point to forget about the previous 4 weeks of frustration. On top of all this, we had to move our furniture out of storage a week after the initial install, and because the floors were not leveled anywhere close to correctly, we were not able to install the laminate, and all of our furniture is now sitting in our un-​level concrete floored living room. Now we must find somewhere to temporarily store it while they come fix it, if that ever happens. So far since the original install I have talked with the installed sales lady 5 – 6 times, the corporate customer care people twice, the assistant store manager twice, the original flooring sales guy once, the installers Lowe’s contracts with 2 – 3 times, and the flooring manager once, and still nothing has been figured out.
I am not a review writer, in fact I believe this is the first time I have ever written an online review. This has legitimately been the worst experience I have ever had with a retail establishment. If I could, I would give them zero stars.

on phone now for 15 minutes, three customer service reps, no one in plumbing for entire time (at lunch at 4 pm), store asst. mgr not coming to phone now; glad Home Depot is coming for competition — ugh, worst cust svs experience in very long time

I only do minor repairs, all the employees are always helpful, The home depot in Avon are full of people that don’t know where to find a screw, you are on your own there. I like Lowes the paint department has the best staff. So far so Good.

If you read all of the other reviews below this one, they are complaining about using Lowes for installing carpet or using other contractor services. Duh! Big box stores are normally not the best at supplying services BUT a great place to get supplies. Use local contractors in Frisco, Silverthorne or Breck. BTW, there are 2 great carpet installation companies in Frisco– Google them.
The 4 times I’ve been in this Lowes, has been a GREAT experience at buying lumber, rock, paint– (better experience here than Sherwin Williams in Frisco), dining room lights and other hardware items. Helpful personnel and great prices, way better than BBC (Breckenridge Building Center). We’ve always had to drive to Avon to go to the Home Depot there. forget that! We’ve been waiting and waiting for a big box store to come into Summit County so stop complaining people.

We used Lowes a year ago and I feel the need to let other folks know about our experience. They do not even deserve one star unfortunately, we had nothing but problems. Lowes in Silverthorne is the worst service we ever saw. They measured wrong, they fired the first crew after all our complaints, made a mess out of our yard, Manager never followed up and showed no concerns. Manager was never in the store, would not get any call backs, leading us to call Corporate. This lead to many disruptions and inconveniences. We had them back multiple times to fix the carpet, which was an inconvenience for us. The worker who came to «fix the problem» stated he was not even paid «for the last visit.» I would not use Lowes carpet ever again. They play a lot of games and they lack information about the products they sell. We are still bitter over this and unsatisfied!

Definitely not a normal big box store. I feel sorry for the staff working here, they seem to be very undertrained and under paid. Every time I’ve been in the store, maybe 5 times, I swear I’ll never go back. I will however likely be back again for lack of alternative options in Summit County.

This store has absolutely no service and support, only sales. I bought a new Whirlpool refrigerator. It was defective. Water comes out the front when the ice maker is turned on. After one warranty call the «authorized Whirlpool repair» from Lowes said they fixed it. It was not fixed. It is a vacation home. I could not check within the 30 day period. When I returned the problem existed. Lowes says it is out of warranty. Whirlpool says it is out of warranty. So it will cost me 30% of the purchase price to fix an original manufacturers defect.
My advice — don’t shop Lowes. Don’t buy Whirlpool.

It truly is a disgrace to call Lowes any semblance of a hardware store. The employees have very little interest in actually offering any form of customer service if you are unlucky enough to have an employee offer their help they are incompetent with no ability to offer any reliable knowledge on the products they sell. I recommend choosing any other option. In my opinion you could get better tool information from Fisher-​Price

I am not sure where to begin. Lets start with the plumbing department. Cannot order properly and I ended up spending $ 500 more on a purchase because the people in that department do not know plumbing. Flooring: every step of the way from the measurement, to delivery, to the install, to the organization with the installers, was a complete nightmare. I had to call several people with every step, eventually dealing with a manager to get things done. The 1 star I gave that was a redeeming quality was the paint department. Jeff and Dee are excellent and know paint. Other than that, this store is a nightmare. Go to Avon and to Home Depot unless you are painting.

Crappy service, no one is ever around to help or to check you out. I ordered carpet from lowes and was the worst buying experience I’ve been through. From lies on when i get a quote (had to stop in after two weeks to make someone do it, I guess that’s longer than 24hrs he said) and how long the carpet will come in to just trying to schedule a time for the install. And to top it off the wrong carpet was installed. After multiple attempts at trying to call somebody and stopping in the store lowes is just ignoring me and won’t do anything to fix it. Don’t buy carpet here it’s overpriced and not worth the effort

the sales people should be trained better! first time I came to the store, the lady in the home organization dept could not help me with basic closet organization, shelves. The other time, I called to put away overnight my shopping which was left at the register, unpaid for as my husband forgot a wallet. It was promised to be there next day, next day of course nobody would be able to find it. They have such a mess there, they do not know what is going on in their own store. The sales people were not doing much effort in helping me, it was very discouraging.

I think things could of been better and I have had better experiences at other lowes before. We had the Hardwhere department order some part and they simple never showed up. One thing I think is fair to say is that this store did just open at the time a maybe their systems were not all working to together. I just wish someone would of let us know before things went so long with us thinking the parts where on their way.
I felt like we where forgotten about and no one wanted to admit the fault. Ended up going somewhere else and getting the part instead. You still can’t beat the prices compaired to the local harwhere store on just about everything in the store.