After I refused to pay for the service(battery replacement), Management sent technicians out to the location where the install was completed to remove the battery because I failed to respond timely to his recorded voicemail message«within 3 minutes». I suppose that is OK with me because I did refuse to pay the added on charges. However, Les Schwab left access doors on my equipment wide open to the elements on a rainy Saturday and did not return and reinstall my original battery. So I returned to equipment with doors wide open and missing a battery. I certainly do not blame them for taking back the merchandise but feel that they should have put me back to where I was before if they were going to handle the situation in such a way. Also now I am out a $ 26 core charge for the new battery I purchased because I had no way of supplying a core. Live and learn I suppose. Consumers beware.